COVID-19 drove businesses of all kinds to adopt – or adapt to – new technologies to stay in business. Few industries required a rate of adoption – and adaptation – as fast as the one faced by the health care…
HCTec CEO Bill Grana was interviewed by HISTalk recently about the impact of COVID-19 on the health IT industry and trends we’re likely to see stick around even after the pandemic. One of those trends includes the move to remote…
The COVID-19 pandemic has driven significant change in health care, creating operational challenges and uncertainty for providers and the patients they serve. More than ever, it is crucial for health systems to deliver on the promises of excellent services, support,…
The COVID-19 pandemic has established a “new normal” for healthcare IT. Remote work and telehealth-related support needs have surged in recent months - and the day-to-day, “keep-the-lights-on” responsibilities haven’t slowed down. HIT departments are handling new issues and more traffic…
A future-ready service desk has never been more important, particularly in today’s world of ever-increasing virtual interactions. As these experiences have grown more prevalent, so too have expectations for virtual and automated tech support. The great news is that you…
Hospital systems need to ensure efficiency, satisfaction for patients and clinicians, and flexibility as telehealth support needs explode. Telehealth has quickly moved from a convenient feature to a critical tool — it has never been more important for healthcare providers and their patients. As telehealth visits surge,…
Hospital systems have a way to make staffing less expensive, less time-consuming and more flexible. They realize the time is now to bolster their infrastructure. As hospitals consider ways to build out their own telehealth offerings with the current and future demand…
The coronavirus pandemic has impacted healthcare organizations across the globe, giving them a renewed focus on virtual healthcare treatment programs, and altered in-house processes drastically. As providers strive to make transitions seamlessly to keep up with the times, it has…
As the COVID-19 pandemic continues, patients and doctors require MyChart assistance that’s professional and consistent. The use of telehealth platforms and MyChart features have moved from a convenience to a necessity. For hospitals, the push to virtual care means providing even…
Coronavirus has brought about many changes, especially within healthcare networks. Oftentimes major crises bring about change, and the COVID-19 pandemic is no exception. Healthcare organizations have been forced into putting an emphasis on their virtual treatment, and have made telehealth…