Careers

Join our team

Our team members and consultants are the cornerstones to our success. HCTec is committed to creating an engaging environment of professional growth that attracts the best HIT and HIM experts in the business by putting their needs first.

HCTec’s energetic culture, highly competitive compensation plans, benefits packages and team-member focused programs make HCTec a great place to work!

Some Of Our Comprehensive Benefits:

What Are You Interested In?

Corporate and Regional

HIT Consulting

Revenue Cycle Consulting

Managed Services

Open positions for Corporate and Regional

Regional VP (Location Open)

The Regional VP of Sales – Managed Services is primarily responsible for growing HCTec Gross Margin, footprint and influence within an assigned territory. This growth is achieved through both direct sales of our Managed Services (Tier 1 and Tier 2) offerings and through supporting our Account Executive, Recruiting, and Operational leadership teams to drive Core (HIT and HIM) and Professional Services business growth. Apply now

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

  • Primary accountability for growing year-over-year Managed Services recurring revenue and gross margin HCTec’s Managed Services business offerings within the assigned territory.

  • Builds deep understanding of the assigned region’s current and prospective client base, including strategic goals, decision makers and stakeholders, buying environment, competitive intelligence, and growth or enhancement opportunities.

  • Owns and cultivates executive (VP and C-level) relationships with all clients within the territory.

  • Uses knowledge of client, market, and larger industry dynamics to proactively identify opportunities for new or expanded sales of HCTec’s Managed Services (Tier 1 and Tier 2) portfolio.

  • Partners with HCTec’s executive team, Account Executives, and Recruiters within the assigned territory on identifying and winning cross-selling opportunities for Core (HIT and HIM) and Solutions revenue.

  • Partners with SVP Managed Services Business Development and Pricing lead to drive all Managed Services deals within the territory, including RFI/RFP responses, contracting, preliminary and finalist presentations, and win/loss reviews. “Owns” deal through initial implementation and manages handoff to Operations.

  • Grows HCTec brand presence within the territory through thought leadership, strategic community involvement, and lead generation activities. Identifies opportunities for HCTec exposure and partners with Marketing and Sales Operations on sponsorships, events, digital and in-person Marketing efforts, and strategic entertainment opportunities.

  • Works closely with internal Account Executive, Recruiting, Solutioning, and Professional Services business development teams to promote cross- and upselling within both existing and new client bases.

  • Collaborates with Managed Services Operational leadership and Client Service Managers to ensure seamless handoffs and positive client experiences.

  • Supports Managed Services Operational leaders/managers and support staff by serving as a subject matter expert and “voice of the customer”.

  • Directs and manages ongoing client activities, including Quarterly Business Reviews, in partnership with Managed Services Operations leadership.

General

  • Regular and reliable attendance.

  • Abides by HCTec’s policies and Code of Conduct.

  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Positions primarily serves external customers.

Confidentiality:

  • Access to and/or works with sensitive and/or confidential information.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Bachelor’s degree in business, marketing or related field

Experience: Minimum 7-10 years of direct business development experience in the HC provider space

  • Minimum 7 years of experience. Demonstrated track record of developing clients, meeting aggressive sales targets, and driving organic revenue growth within a long-line, service-oriented product portfolio.

  • Ability to negotiate complex contractual agreements and pricing models; Prior experience selling Managed or Support Services in healthcare highly desired.

  • Experience mentoring and coaching junior business development team members

  • Financial acumen

  • Experience using CRM systems and associated tools

  • Proven experience partnering with Marketing, solutions engineers, and Operations leaders to create deals that maximize profit and client satisfaction.

  • Outstanding interpersonal and spoken/written communication skills

Certifications & Licenses: Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Moderate Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Frequent overnight travel (up to 85%) by land and/or air.

View Job Description

Area VP (Location Open, covers Western US)

The Area VP, Health Information Technology - This position holds overall responsibility for growing HCTEC’s Core HIT business within an established territory. This includes both strategic guidance for the region and day-to-day management of regional Account Executives. This position reports to the SVP of Strategic Staffing and current location is open but would be or within the Western territory with frequent travel (30- 40%) required. Apply now

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

  • Deliver on Core Business Sales Strategy – in partnership with SVP Strategic Staffing and Executive team, define and deliver to profit, margin, headcount, and operational goals for HCTEC’s Core HIT business within the region.

  • Build and Manage a High-Performing Team – through a combination of individual and team accountability, coaching and mentoring, and performance management, build a results-driven environment among our Recruiters and Account Executives. Provide for all sales and recruiting staff strong day-to-day leadership presence; build accountability in driving all KPIs, objectives and quotas. Aggressively manage AE performance including active management of Performance Improvement Plans. Actively participate in recruiting and selection process for new AEs; provide feedback in recruitment process for Recruiters and Sourcers. Proactively pipeline for high- quality talent within the region.

  • Build Brand Presence – Through meetings, memberships, entertainment opportunities, professional associations and custom activities and events (e.g., Road Shows), build HCTec brand presence and consultant loyalty within the region.

  • Reporting and Analytics – Maintain deep, daily knowledge of pipeline, activity, and results within the team. Drive behaviors that improve HCTec margin (e.g., better forecasting of ends/extensions, Talent Rover accuracy, AE/Recruiter alignment on client needs and consultant qualification). Regularly report on progress, barriers, and mitigation to both internal leadership team and Board of Directors.

  • Workflows and Processes – Together with SVP Strategic Staffing, establish cadence for cross-sell and territory review alignment; Determine and implement approach to ensure Regional VPs of Managed Services Sales align efforts with HIT activities within a region; Align Core, Perm, and VMS opportunities to maximize both margin and HCTec brand presence.

  • Drive Continuous Improvement – identify opportunities to increase efficiency, reduce costs, and promote growth; Drive a culture of improvement in processes, tools, training, structure and incentives. Work closely with Sales Operations, Marketing, IT, Finance and Human Resources to create and deploy new ways of working that improve attainment of goals.

General

  • Regular and reliable attendance.

  • Abides by HCTec’s policies and Code of Conduct.

  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Positions primarily serves external customers.

Confidentiality:

  • Access to and/or works with sensitive and/or confidential information.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Bachelor’s degree in business, marketing or related field

Experience:

  • Demonstrated ability in all aspects of sales leadership

  • Successful experience monitoring and evaluating Account Executives’ progress against stated expectations, in addition to aligning and changing behavior with performance expectations

  • Successful experience managing a team of Account Executives

  • Demonstrated track record of developing clients, meeting aggressive sales targets, and driving organic revenue growth within a long-line, service-oriented product portfolio.

  • Ability to negotiate complex contractual agreements and pricing models.

  • Experience mentoring and coaching junior business development team members

  • Financial acumen

  • Experience using CRM systems and associated tools

  • Proven experience partnering with Marketing, solutions engineers, and Operations leaders to create deals that maximize profit and client satisfaction.

  • Outstanding interpersonal and spoken/written communication skills

Certifications & Licenses:

Valid State Drivers’ License

Skills and Abilities:

Statistical Mathematical Skills: Ability to work with mathematical and algebraic concepts such as probability, statistical inference, and forecasting. Ability to apply and analyze concepts such as fractions, percentages, ratios, and proportions to practical situations.

Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Moderate Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Varied Business Problems: Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Frequent overnight travel (up to 85%) by land and/or air.

View Job Description

Area VP (Location Open, covers Eastern US)

The Area VP, Health Information Technology - This position holds overall responsibility for growing HCTEC’s Core HIT business within an established territory. This includes both strategic guidance for the region and day-to-day management of regional Account Executives. This position reports to the SVP of Strategic Staffing and can be based in Brentwood, TN or within the territory with frequent travel (30- 40%) is required. Apply now

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

  • Deliver on Core Business Sales Strategy – in partnership with SVP Strategic Staffing and Executive team, define and deliver to profit, margin, headcount, and operational goals for HCTEC’s Core HIT business within the region.

  • Build and Manage a High-Performing Team – through a combination of individual and team accountability, coaching and mentoring, and performance management, build a results-driven environment among our Recruiters and Account Executives. Provide for all sales and recruiting staff strong day-to-day leadership presence; build accountability in driving all KPIs, objectives and quotas. Aggressively manage AE performance including active management of Performance Improvement Plans. Actively participate in recruiting and selection process for new AEs; provide feedback in recruitment process for Recruiters and Sourcers. Proactively pipeline for high- quality talent within the region.

  • Build Brand Presence – Through meetings, memberships, entertainment opportunities, professional associations and custom activities and events (e.g., Road Shows), build HCTec brand presence and consultant loyalty within the region.

  • Reporting and Analytics – Maintain deep, daily knowledge of pipeline, activity, and results within the team. Drive behaviors that improve HCTec margin (e.g., better forecasting of ends/extensions, Talent Rover accuracy, AE/Recruiter alignment on client needs and consultant qualification). Regularly report on progress, barriers, and mitigation to both internal leadership team and Board of Directors.

  • Workflows and Processes – Together with SVP Strategic Staffing, establish cadence for cross-sell and territory review alignment; Determine and implement approach to ensure Regional VPs of Managed Services Sales align efforts with HIT activities within a region; Align Core, Perm, and VMS opportunities to maximize both margin and HCTec brand presence.

  • Drive Continuous Improvement – identify opportunities to increase efficiency, reduce costs, and promote growth; Drive a culture of improvement in processes, tools, training, structure and incentives. Work closely with Sales Operations, Marketing, IT, Finance and Human Resources to create and deploy new ways of working that improve attainment of goals.

General

  • Regular and reliable attendance.

  • Abides by HCTec’s policies and Code of Conduct.

  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Positions primarily serves external customers.

Confidentiality:

  • Access to and/or works with sensitive and/or confidential information.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Bachelor’s degree in business, marketing or related field

Experience:

  • Demonstrated ability in all aspects of sales leadership

  • Successful experience monitoring and evaluating Account Executives’ progress against stated expectations, in addition to aligning and changing behavior with performance expectations

  • Successful experience managing a team of Account Executives

  • Demonstrated track record of developing clients, meeting aggressive sales targets, and driving organic revenue growth within a long-line, service-oriented product portfolio.

  • Ability to negotiate complex contractual agreements and pricing models.

  • Experience mentoring and coaching junior business development team members

  • Financial acumen

  • Experience using CRM systems and associated tools

  • Proven experience partnering with Marketing, solutions engineers, and Operations leaders to create deals that maximize profit and client satisfaction.

  • Outstanding interpersonal and spoken/written communication skills

Certifications & Licenses:

Valid State Drivers’ License

Skills and Abilities:

Statistical Mathematical Skills: Ability to work with mathematical and algebraic concepts such as probability, statistical inference, and forecasting. Ability to apply and analyze concepts such as fractions, percentages, ratios, and proportions to practical situations.

Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Moderate Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Varied Business Problems: Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Frequent overnight travel (up to 85%) by land and/or air.

View Job Description

Senior Marketing Analyst (Brentwood, TN)

The Senior Marketing Analyst is responsible for day-to-day marketing efforts geared at increasing and enhancing brand awareness, consideration, and lead generation as well as executing integrated strategies to support product/service launches, co-marketing campaigns, and events. This role regularly partners with and directs external marketing agencies to accomplish initiatives. Apply now

ESSENTIAL FUNCTIONS:

  • Direct and contribute to development of digital integrated marketing plans and content including email marketing, case studies, sell sheets, webinars, whitepapers, thought leadership, display advertising, paid search, retargeting, SEO, database and direct marketing, website, research, PR/social media, etc.

  • In partnership with agency and internal resources, conceive of and produce engaging content that delivers existing client and new prospect engagement and business opportunities.

  • Oversee a strategic plan to drive qualified leads to the sales team, along with a tactical execution plan to achieve the business vision and aggressive top line goals.

  • Optimize inbound, outbound, and paid programs as well as overall processes to improve program performance and competitive advantages.

  • Manage, track, and present program performance by channel/service line.

  • Fully own the trade show planning, execution and logistics for ~12 events annually.

  • Design metrics and multi-variant testing programs. Analyze and report performance, insights and improvement recommendations.

  • Regular and reliable attendance.

  • Perform other duties as assigned.

KNOWLEDGE AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education and Experience:

  • Bachelor's degree from an accredited University or four-year college

  • 5 years of experience in demand generation marketing, preferably marketing B2B tech;

  • Experience in Healthcare highly desirable

  • Proven content creation, curation, and production of marketing materials in a multi-channel business environment

  • Exceptional communication skills and ability to influence at all levels of the organization

  • Strong analytical skills with 3+ years of campaign response analysis

  • Extensive experience with email marketing and marketing automation, search & SEO, social media and content strategy development and execution

  • Knowledge of HubSpot, Salesforce, web analytics tools helpful; copyediting and market research background also a plus

  • Working knowledge of Photoshop, Adobe Illustrator and/or WordPress helpful

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages.

Language Skills:

Ability to understand, read, write and speak English.  Ability to successfully write reports, business correspondence and communication materials.  Ability to effectively present information, respond to questions and professionally interact with managers, employees, clients, vendors and the public.

Reasoning Ability:

Ability to recognize and define problems, collect data, establish facts, draw valid conclusions and correct errors.  Ability to understand and interpret basic financial data.  Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.

Other Qualifications:

Must be highly organized to handle multiple, detailed, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.  Takes initiative and works well independently.  Expertise in transforming a strategy and vision into actionable plans and executing on it.  High integrity, including maintenance of confidential information.  Must be able to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency.  Advanced computer skills (including, but not limited to spreadsheets, word documents, Internet and email) required.  Ability to work a flexible schedule, including some evenings and weekends.  Must be able to travel up to 20% of the time.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 25 pounds.  Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is usually moderate.

View Job Description

Account Executive – HIT Division (Remote)

The Account Executive is responsible for developing and maintaining an assigned territory as well as building relationships with clients in that territory. Operates as the lead point of contact for all matters related to their specific accounts. Apply now

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

  • Negotiate contracts and close agreements to maximize profits.

  • Oversee customer account management, including negotiating contracts and agreements to maximize profit.

  • Ensure the timely and successful delivery of our solutions per customer needs and objectives.

  • Cultivate new and existing client business relationships within assigned region through personal books, contacts, networking, client site visits, cold calling, references, etc.

  • Build and manage existing accounts and target new service line opportunities to promote new business development activities.

  • Manage key customer relationships.

  • Create and conduct proposal presentations and RFP responses in conjunction with the Client Operations Manager.

  • Achieve weekly/monthly/quarterly and annual sales goals and aim to excel by exceeding all activity standards for prospecting calls, appointments, proposals, hires, etc.

  • Update job knowledge by remaining aware of new industry trends, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

  • Collaborate with sales team to identify and grow opportunities within territory.

  • Serve as the lead point of contact for all customer account management matters.

  • Regular and reliable attendance.

  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Positions primarily serves internal and external customers.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Minimum Bachelor’s degree or equivalent

Experience: Minimum 5 years

Certifications & Licenses: Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Moderate Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Routine Business Problems – Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 50%) by land and/or air.

View Job Description

Account Executive – HIM Division (Tampa, FL)

Searching for an experienced Account Executive that wants to join a dynamic team with amazing income potential. Join the market leader and assist with providing great consultants to our clients and their patients. Apply now

HCTec has a mission is to discover, develop, and deliver dynamic people and innovative solutions to enhance healthcare services and patient care. We believe people are the greatest resource we have and at the heart of our success; recognizing the essential value of every person, we lead through serving and place others before ourselves. Our services include staffing (contract placements, temp-to-perm placements and permanent placements), strategic services, managed services, and project work. HCTec’s HIM team provides coding and auditing, interim management, clinical documentation improvement (CDI), case management, and payer services (HEDIS reviews). The Account Executive is be responsible for networking for the purpose of opening new business, as well as account management of existing accounts, developing and nurturing new sales leads as well as fostering existing client relationships.

OBJECTIVE:

  • Develop and maintain client relationships through networking, sales and marketing calls.
  • Increase market share in existing clients and maximize new business development opportunities, achieving targets for revenue, profitability and sales growth.
  • Exceed customer expectations and contribute to a high level of customer satisfaction.

RESPONSIBILITIES:

  • Develop new and existing client relationships in assigned region
  • Seek out and target new customers and initiate a plan to approach and secure new business for HCTec
  • Manage key customer relationships
  • Create and conduct proposal presentations and RFP responses.
  • Exceed all activity standards for prospecting calls, appointments, proposals and hires.

JOB REQUIREMENTS:

  • Experience in HIM Staffing from a recruiting and/or sales background.
  • Strong prospecting and business development skills.
  • Excellent sales and negotiation skills.
  • Strong problem-solving skills & the ability to implement solutions.
  • The ability to learn new tasks quickly, excel at multi-tasking and have excellent communication and written skills.
  • The ability to work under pressure and meet deadlines.
  • Good business sense.
  • Initiative, drive and enthusiasm.
  • Excellent organizational and follow-up skills, the ability to prioritize work assignments.
  • Knowledgeable in every step of the sales cycle: Prospect, Contact, Negotiation, Close and Follow-up.
View Job Description

Recruiter – HIM Division (Tampa, FL)

Searching for an experienced recruiter that wants to join a dynamic team with amazing income potential. Join the market leader and assist with providing great travelers to our clients and their patients. Apply now

Job Description:

The Recruiter is responsible for full life-cycle recruiting; recruit, screen and recommended placement of staff by using creative sourcing methods (internal and external). The recruiter position is responsible for interviewing, testing and referring applicants for inpatient, outpatient, physician coding, CDI, Case Management positions throughout the company. This position must possess considerable skill in interviewing techniques, a good knowledge of all clerical and specialized functions in the company, a basic understanding of the company's organizational structure as well as knowledge of personnel policy and procedures.

Key Responsibilities:

  • Partnering with account executives to determine staffing needs.
  • Recruit for open positions via company website, external ad, internal job postings, social media, industry associations and college boards.
  • Prescreen and/or interview applicants and forward qualified candidates to account executive for review.
  • Cold calling and Sourcing for potential candidates.
  • Verify previous employment by telephone for potential new hires.
  • Ensure all potential new hires have undergone required background checks prior to receiving job offer.
  • Make all job offers to new hires and inform them of all pertinent information (pay rate, start date, etc.).
  • Ensuring the pre hire test has been given to all potential new hires and have a passing grade.
  • Act as a liaison with consultants and clients.
  • Following up on the interview process status to ensure positions are filled as quickly as possible.
  • Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
  • Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices
  • Responsible for onboarding new hires in payroll system
  • All other duties as assigned.

Requirements:

  • Self-motivated, positive, can do attitude
  • Prefer two (2) years' experience as a recruiter
  • Healthcare recruiting experience is a plus
  • Must be able to meet deadlines under stressful conditions and handle multiple tasks simultaneously
  • Have a willingness to work fluctuating and flexible hours to include evenings and weekends
  • Must be able to communicate timely and effectively with corporate and field management
  • Completion of Bachelor’s Degree or 4 years equivalent related professional experience in recruitment, human resources or personnel
View Job Description

Integration Architect (Various Locations)

The Integration Architect coordinates design, system validation, implementation, and upgrade activities across Cerner Millennium solutions and venues of care. Apply now

Major Responsibilities: 

  • Provides solution functionality and integration expertise in areas including, but not limited to, domain strategy, regulatory, code/package management, optimization, standards, and playbooks.
  • Proficiency in the tools supporting implementation and on-going maintenance, such as Bedrock, LightsOn, and additional technologies that support methodology.
  • Monitors progress as it relates to assessing and managing risk and ensuring quality build.
  • Provides change management leadership to drive integrated process improvement.
  • Ensures change control processes are in place and adhered to
  • Drives system validation process and provides testing guidelines for all levels of testing.
  • Provides common process (Core) expertise.
  • Supports Leadership with project management activities: assisting with development of strategies and work plans, scope control, oversight of project resources, and road mapping.
  • Coordinates solution and department engagement activities to support environmental/domain planning and management.
  • Provides oversight and risk mitigation for interface activities with technical and foreign system interface engagement teams.
  • Provides data conversion/migration expertise.
  • Provides troubleshooting support across solutions and departments.
  • Mentors solution analysts in integration knowledge and troubleshooting
  • Engages at the executive level
  • Ensures the design of application(s) and the associated processes are completed successfully, leveraging best practices.
  • Effectively communicates about current and future domain functionality.
  • Leverages domain expertise to contribute to optimal application performance and utilization.
  • Performs other responsibilities as needed.

Integrated Systems, Functions, and Project Knowledge:

*Includes but not limited to:

  • Cerner Millennium Solutions (Using 2015 code)
  • 3M
  • Endo and PACSGear
  • Devices
  • Printers
  • Labels
  • RRD
  • Imprivata
  • Ibus
  • Spacelab
  • Scanning/Batch Scanning
  • eSig
  • Downtime Process
  • Cutover (Technical)
  • Train domain population
  • CCD/Direct Messaging
  • PowerInsight/Reporting
  • Upgrade
  • Quality Reporting
  • Issues pertaining to internal link
  • P2 Sentinel
  • Lights OnWTS Locations
  • iAccess
  • Dragon Direct
  • Charges

Requirements and Qualifications:

  • Bachelor degree in the field of computer science or related field or equivalent experience
  • Minimum 5 years in Healthcare industry 7 years’ experience working in the IT industry
  • Experience in strategic planning and execution
  • Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including email, data, off site retention
  • Proven experience in IT planning, organization, and development, including budget development and accountability
  • Excellent understanding of project management principles
  • Proven leadership ability
  • Ability to set and manage priorities judiciously
  • Ability to present ideas in business-friendly and user-friendly language
  • Ability to be composed and adaptive in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities
  • Superior analytical, evaluative, and problem-solving abilities
  • Positive service-oriented interpersonal and communication skills required.
  • In-depth knowledge of applicable laws and regulations as they relate to IT.
  • Experience with systems design and development from business requirements analysis through to day-to-day management. Good understanding of computer systems characteristics, features, and integration capabilities. Strong negotiating skills.
  • Ability to motivate in a team-oriented, collaborative environment with satisfaction in helping others become more effective
  • A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within one year of your residency in the state) and you must also meet BVHS's company fleet policy requirements
View Job Description

RN Case Manager (Michigan)

Experienced Case Manager is needed for a 13-week contract in Michigan. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working for HCTec. Must have experience with Cardiac ICU, Family Medicine, and General Practice. Position is mostly Discharge Planning & Care Coordination, with little Utilization Review. Apply now

Requirements

  • Graduate of an accredited Registered Nurse Program if less than three (3) years' experience
  • 2 years nursing experience (in an acute setting)
  • State license as a Registered Nurse (RN) and any relevant unit specific certification requirement

Preferred Qualifications

  • Bachelor's Degree in Nursing
  • Experience in a teaching/academic hospital
  • Travel Case Management experience is preferred
View Job Description

Case Manager (Denver, CO)

Experienced Case Manager is needed for a 13-week contract. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working for HCTec. Apply now

Job Duties

  • Plans, implements, and evaluates patient care plans based on patient assessment to optimize outcomes and maximize available resources
  • Monitors, records, and communicates patient condition as appropriate. Collaborates as needed across disciplines to coordinate patient care, including patient transfer, discharge, referral and spiritual/psychosocial support needs
  • Evaluates learning needs of patient and/or family and provides patient/family education appropriate to age, culture, condition, and circumstances
  • Effectively delegates patient care to ancillary personnel

Skills and Abilities:

Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a fast paced environment, and take appropriate action. Follows Standard Precautions using personal protective equipment as required.

Requirements

  • Graduate of an accredited Registered Nurse Program if less than three (3) years' experience
  • 6 months nursing experience (in an acute setting)
  • State license as a Registered Nurse (RN) and any relevant unit specific certification requirement

Preferred Qualifications

  • Bachelor's Degree in Nursing
  • Experience in a teaching/academic hospital
  • 2 years Travel RN experience
  • Case Management experience is preferred
View Job Description

Case Manager (Virginia)

Experienced Case Manager is needed for a 13-week contract. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working for HCTec. Apply now

Health system is in need of multiple Case Managers to start ASAP on 13-week contracts with possible extensions.  They will have a caseload of 18/24 patients a day.  Daily Duties will include, but not limited to:
  • Transitional Care Work
  • Insure a Safe Discharge
  • Complete psychosocial assessments
  • Insure Safe Transition of Care
  • Home Health, Long Term Health
  • Help with the Outpatient
  • Help with distribution of observation letters
  • Help with follow-up phone calls
  • Help with interdisciplinary rounds
Schedule: Monday - Friday 8a - 5p, No weekends Floors: Med/Surg, some Surgery, and maybe Cardiology
View Job Description

Case Manager (Alaska)

Experienced Case Manager is needed for a 13-week contract. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working for HCTec. Apply now

The Case Manager serves as a consultant to the healthcare team on specific items and performs chart reviews on assigned patients using CMS guidelines. Candidates must demonstrate a good understanding of managed care trends, Medicare and Medicaid regulations, reimbursement and the effects of utilization on the different methods of reimbursement.

Requirements:

  • Must have a minimum of 2 years of experience as an RN Case Manager in an Acute Care Setting
  • Graduate of an accredited school of professional nursing
  • BSN Preferred
  • Licensed in the State where employed
  • Must have experience with Interqual and/or Milliman Guidelines
  • BLS – current
  • Immunizations current
  • Excellent written and oral communications skills
  • Proficient computer skills including Microsoft Word, Microsoft Excel, PowerPoint
View Job Description

Case Manager (Tulsa, OK)

Experienced Case Manager needed for 13-week contract. HCTec provide excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working on HCTec's Case Management Team. Apply now

Job Description:

  • Primary responsibilities include the clinical aspects of UM, developing Plan of Care, identifying avoidable days, optimizing length of stay and driving thru put
  • Broad understanding of CMS, rules and regulations
  • Excellent communication skills with physicians, family and other care providers to support patients from admission through discharge
  • Strong knowledge of utilization management, care management and discharge planning process.  Will be partnering with SW as well.
  • Participate in team meetings to discuss each case – progress, issues, needs, etc.

Requirements:

  • 4+ years of UM, Care Management, DP experience
  • OK license required
  • OK will be compact state starting Jan, 2018

Desired:

  • BSN
  • Experience with McKesson, Epic, Interqual and Midas – or quick learner
  • CCM or ACM certification
View Job Description

Case Manager (Boston, MA)

Experienced Acute Care Case Manager is needed for 13 week contract. Excellent pay, medical benefits, paid time off, 401K with company contribution, and more. Apply today to learn all about working HCTec's Case Management team. Apply now

JOB SUMMARY:   

The case manager is responsible for coordinating the care delivered to an assigned group of patients. Assesses, plans, and evaluates the outcomes of care in collaboration with the other members of the health care team.  Guides and directs the care given to the patient by the other nurses, and health care team members from other disciplines to ensure that quality and cost-effective care is given within an appropriate length of stay.  Directs the plan of care within the care continuum with patient/family input.

Key units of need: Med/Surg & Oncology. These candidates may be asked to float as well.

Required:

  • RN required; BSN preferred
  • Preferred minimum 2 year case management, utilization review, or discharge planning experience
  • Current Massachusetts Registered Nurse License
  • 3-5 years current acute care experience required
  • Demonstrated skills as a leader and strong clinical skill in the practice setting.  Strong organizational and communication skills are essential
View Job Description

Case Manager (San Francisco, CA)

Experienced Acute Care Case Manager needed in the Bay Area for 13 or 26-week contracts. Excellent pay, medical benefits, 401K with company contribution, paid time off, and more. Apply today to learn more. Apply now

Job Description:

The RN Case Manager is responsible for Care Coordination, Care Transitions, Discharge Planning and Utilization Management throughout the acute care patient experience.  The RN Case Manager works in collaboration with the Physician, Medical Social Worker and bedside RN to assure the timely movement of patients to the appropriate level of care to prevent unnecessary admissions or readmissions.   Oversees the management of acute patient populations across the care continuum with the primary focus to provide coordinated, timely and integrated care. The RN Case Manager reports to either the Supervisor or Manager or Director of Care Coordination in each facility. The RN Case Manager has frequent contact with patients, families, physicians, the interdisciplinary team, nursing management, quality, ancillary services, third party payers and review agencies, claims and finance departments, Medical Directors, and contracted providers and community resources.

Required Experience:

  • BS in Nursing or Health Administration
  • National Certification in Case Management (ACM, ANA RN-BC)within 24 months of hire
  • CA Licensure
  • Minimum of 3 years in acute medical/surgical/ED/or critical care nursing area
  • Masters of Nursing in CM in lieu of 3 years of acute medical/surgical/ED or critical care nursing area may be considered for employment
  • Utilization Review & Discharge Planning experience
  • Experience utilizing electronic InterQual or other standardized criteria
  • Previous experience as traveling CM
View Job Description

Case Manager (Tampa, FL)

13 week contract assignment in sunny Florida! Escape the winter. Excellent pay, medical benefits, 401K with company contribution, paid time off, and more. Apply today! Apply now

Job Description

The Acute Care Case Manager serves as a consultant to the healthcare team on specific items and performs chart reviews on assigned patients using CMS guidelines. Candidates must demonstrate a good understanding of managed care trends, Medicare and Medicaid regulations, reimbursement and the effects of utilization on the different methods of reimbursement.

Requirements

  • Must have a minimum of 2 years of experience as an RN Case Manager in an Acute Care Setting
  • Graduate of an accredited school of professional nursing. BSN Preferred.
  • Licensed in the State where employed
  • Must have experience with Interqual and/or Milliman Guidelines
  • Current BLS
  • Current Immunizations
  • Excellent written and oral communications skills
  • Proficient computer skills including Microsoft Word, Microsoft Excel, PowerPoint
View Job Description

Case Manager (Detroit, MI)

Exciting 13 week contract for an experienced Case Manager. Excellent benefits including Salary, Medical, 401K with Company Contribution, Paid Time Off & more. Apply today to find out more. Apply now

Job Description

The Acute Care Case Manager serves as a consultant to the healthcare team on specific items and performs chart reviews on assigned patients using CMS guidelines. Candidates must demonstrate a good understanding of managed care trends, Medicare and Medicaid regulations, reimbursement and the effects of utilization on the different methods of reimbursement.  Only needed for Discharge and Care Coordination.  Will not be responsible for Utilization Review.

Requirements

  • Must have a minimum of 2 years of experience as an RN Case Manager in an Acute Care Setting
  • Graduate of an accredited school of professional nursing. BSN Preferred.
  • Licensed in the State where employed
  • Must have experience with Interqual and/or Milliman Guidelines
  • Current BLS/ACLS
  • Up-to-date Immunizations
  • Excellent written and oral communications skills
  • Proficient computer skills including EPIC, Microsoft Word, Microsoft Excel, PowerPoint
  • Schedule: M-F 8:30-5:00
Floors:
  1. General practice/Infectious Disease
  2. Family Medicine
  3. ICU/Cardiac
View Job Description

Case Manager (Sacramento, CA)

Experienced acute care Case Manager needed for 13 week contract. Benefits include Travel Expenses, Competitive Salary, 401K with company contribution, Medical Benefits, and Paid Time Off. Apply now

Job Description:

The Case Manager serves as a consultant to the healthcare team on specific items and performs chart reviews on assigned patients using CMS guidelines. Candidates must demonstrate a good understanding of managed care trends, Medicare and Medicaid regulations, reimbursement and the effects of utilization on the different methods of reimbursement.

Requirements:

  • Must have a minimum of 2 years of experience as an RN Case Manager in an Acute Care Setting
  • Graduate of an accredited school of professional nursing. BSN Preferred.
  • Licensed in the State where employed
  • Must have experience with Interqual and/or Milliman Guidelines
  • Current BLS
  • Current Immunizations & Provide copies
  • Excellent written and oral communications skills
  • Proficient computer skills including Microsoft Word, Microsoft Excel, PowerPoint
View Job Description

Case Manager (Travel)

Apply now

Are you looking for the next step in your career?  Then HCTec is looking for you! Become part of an exciting, forward-thinking, industry-leading team.

Here is what you can expect from HCTec’s Payer Services and Case Management divisions:

  • Competitive Salary

  • Best In-Class Benefits

    • Includes Medical, Dental, Vision, Employer Matched 401k Program, PTO, Holiday Pay, Short Disability, Long Term Disability

  • Career Advancement Opportunities: We are dedicated to growing HCTec, promoting from within, and creating future leaders; in doing so we attract the most talented people in the country to our organization.

  • Opportunity to work with Nation’s Top 10 Hospitals and Health Systems

  • Long Term Engagements

  • Training and education

  • All Inclusive Paid Travel with Daily Per-Diem

As your career crusader, we will amplify your experience and invest in your future. You are a full-time employee of HCTec, not just a contractor on a short term assignment.

View Job Description

Account Executive – HIM Division (Tampa, FL)

Searching for an experienced Account Executive that wants to join a dynamic team with amazing income potential. Join the market leader and assist with providing great consultants to our clients and their patients. Apply now

HCTec has a mission is to discover, develop, and deliver dynamic people and innovative solutions to enhance healthcare services and patient care. We believe people are the greatest resource we have and at the heart of our success; recognizing the essential value of every person, we lead through serving and place others before ourselves. Our services include staffing (contract placements, temp-to-perm placements and permanent placements), strategic services, managed services, and project work. HCTec’s HIM team provides coding and auditing, interim management, clinical documentation improvement (CDI), case management, and payer services (HEDIS reviews). The Account Executive is be responsible for networking for the purpose of opening new business, as well as account management of existing accounts, developing and nurturing new sales leads as well as fostering existing client relationships.

OBJECTIVE:

  • Develop and maintain client relationships through networking, sales and marketing calls.
  • Increase market share in existing clients and maximize new business development opportunities, achieving targets for revenue, profitability and sales growth.
  • Exceed customer expectations and contribute to a high level of customer satisfaction.

RESPONSIBILITIES:

  • Develop new and existing client relationships in assigned region
  • Seek out and target new customers and initiate a plan to approach and secure new business for HCTec
  • Manage key customer relationships
  • Create and conduct proposal presentations and RFP responses.
  • Exceed all activity standards for prospecting calls, appointments, proposals and hires.

JOB REQUIREMENTS:

  • Experience in HIM Staffing from a recruiting and/or sales background.
  • Strong prospecting and business development skills.
  • Excellent sales and negotiation skills.
  • Strong problem-solving skills & the ability to implement solutions.
  • The ability to learn new tasks quickly, excel at multi-tasking and have excellent communication and written skills.
  • The ability to work under pressure and meet deadlines.
  • Good business sense.
  • Initiative, drive and enthusiasm.
  • Excellent organizational and follow-up skills, the ability to prioritize work assignments.
  • Knowledgeable in every step of the sales cycle: Prospect, Contact, Negotiation, Close and Follow-up.
View Job Description

Recruiter – HIM Division (Tampa, FL)

Searching for an experienced recruiter that wants to join a dynamic team with amazing income potential. Join the market leader and assist with providing great travelers to our clients and their patients. Apply now

Job Description:

The Recruiter is responsible for full life-cycle recruiting; recruit, screen and recommended placement of staff by using creative sourcing methods (internal and external). The recruiter position is responsible for interviewing, testing and referring applicants for inpatient, outpatient, physician coding, CDI, Case Management positions throughout the company. This position must possess considerable skill in interviewing techniques, a good knowledge of all clerical and specialized functions in the company, a basic understanding of the company's organizational structure as well as knowledge of personnel policy and procedures.

Key Responsibilities:

  • Partnering with account executives to determine staffing needs.
  • Recruit for open positions via company website, external ad, internal job postings, social media, industry associations and college boards.
  • Prescreen and/or interview applicants and forward qualified candidates to account executive for review.
  • Cold calling and Sourcing for potential candidates.
  • Verify previous employment by telephone for potential new hires.
  • Ensure all potential new hires have undergone required background checks prior to receiving job offer.
  • Make all job offers to new hires and inform them of all pertinent information (pay rate, start date, etc.).
  • Ensuring the pre hire test has been given to all potential new hires and have a passing grade.
  • Act as a liaison with consultants and clients.
  • Following up on the interview process status to ensure positions are filled as quickly as possible.
  • Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
  • Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices
  • Responsible for onboarding new hires in payroll system
  • All other duties as assigned.

Requirements:

  • Self-motivated, positive, can do attitude
  • Prefer two (2) years' experience as a recruiter
  • Healthcare recruiting experience is a plus
  • Must be able to meet deadlines under stressful conditions and handle multiple tasks simultaneously
  • Have a willingness to work fluctuating and flexible hours to include evenings and weekends
  • Must be able to communicate timely and effectively with corporate and field management
  • Completion of Bachelor’s Degree or 4 years equivalent related professional experience in recruitment, human resources or personnel
View Job Description

Interim Coding Manager (Tulsa, OK)

Experienced Coding Manager is needed for 13-week contract with the possibility of becoming permanent. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working for HCTec. Apply now

JOB DESCRIPTION:

  • Coding Manager maintains the performance standards for the coding, DRG/code validation and clinical documentation improvement operations
  • Assists in identifying and implementing process improvements to decrease costs, increase accuracy and improve service for applicable stakeholders
  • Coordinates and/or performs productivity monitoring and provides timely and consistent feedback to employees and Coding Director
  • Coordinates and/or prepares coding and DRG/code validation benchmarking, productivity, quality, and reports for the Coding Director, Facility Leadership, Market/Division leadership and Group leadership
  • Promptly reports issues or trends to the appropriate member of the Leadership team, or other appropriate party
  • Maintains up-to-date knowledge of regulatory changes impacting coding requirements and ensures staff are appropriately educated
  • Reviews all official data quality standards, coding guidelines, Company policies and procedures, and clinical/medical resources to assure coding knowledge and skills remain current
  • Ensures employee compliance with hospital and HIM educational requirements
  • Coordinates work assignments
  • Ensures safe work practices are being followed
  • Coordinates training and education for all direct reports
  • Facilitates and/or participates in multidisciplinary teams in addressing issues related to coding and clinical documentation improvement opportunities (as applicable)
  • Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”

Requirements:

  • Dual Credentials (for example, RHIA & CCS, or RHIT & CCS)
  • Experience with EPIC, Optum CAC
  • Coding Management experience at an academic & trauma hospital
  • Experience managing 25+ coders both contract & permanent staff
  • Ability to ensure DNFB stays within target range
View Job Description

ED Coders (Texas)

Experienced ED Coders are needed for remote contracts. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and more. Apply today to learn more about working for HCTec. Apply now

Multiple ED Coders are needed for a January contract.  Will be coding ED charts, Charges, and Facility E&M.  Interested coders do not need to know PCS.

Requirements:

  • Remote Experience
  • Experience with EPIC EMR, 3M 360 (Encoder, CAC, CDIS)
  • Must have CCS, RHIT or RHIA with 3-5 years of experience
  • Must have Level 1 Trauma & Teaching hospital experience
  • Pediatric Experience is a desirable PLUS
  • Need fast & dedicated coders
  • Productivity Expectation is 10-12/hour
View Job Description

Inpatient Coder (Texas)

Experienced Inpatient Coders are needed for remote contracts. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and more. Apply today to learn more about working for HCTec. Apply now

Inpatient Coders are needed for a children's hospital. Must have Pediatric experience coding for a teaching & trauma center. Most difficult Inpatient charts include congenital anomalies, cardio, premature baby surgeries, ortho, neurology, and facial/cranial surgeries.  Inpatient Coders are responsible for Observations.  Should also be experienced with APR/DRG and SOI.  Productivity expectation is 2/hour if LOS is 1-29 days.  Interested coders will be tested and audited during the 1st 2-weeks.  Prefers coders with experience with Meditech, Optum CAC, and will soon be moving to EPIC and 3M.  
View Job Description

Inpatient Coders (Florida)

Experienced Inpatient Coders are needed for remote contracts. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and more. Apply today to learn more about working for HCTec. Apply now

Inpatient Coders are needed to assign diagnostic and procedural codes to patient records.  The client is a largest health system in the area with over 1000 beds.  With our help, they expect to reduce the DNFB and get back to being within 3 days.

Required:

  • CCS, RHIT, RHIA, or CPC (COC)
  • Experience working as a remote, contract coder
  • Recent Cerner and Optum360 Experience
  • Must have strong clinical knowledge to understand when a query should be initiated
  • Must have experience and feel comfortable querying
  • Productivity Expectation is 2.5 charts/hour
  • Accuracy is expected to be 95%
Type of Cases include Cardiac (TAVR's, Neuro, Oncology, Ortho, OB, Mom's and Babies, Ec-Mo, Spinal fusions, vasectomies)
View Job Description

Emergency Room Coders (Florida)

Experienced ER Coders are needed for remote contracts. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and more. Apply today to learn more about working for HCTec. Apply now

Multiple ER Coders are needed to assign diagnostic and procedural codes to patient records.  The client is a largest health system in the area with over 1000 beds.  With our help, they expect to reduce the DNFB and get back to being within 3 days.

Required:

  • CCS, RHIT, RHIA, or CPC (COC)
  • Experience working as a remote, contract coder
  • Recent Cerner and Optum360 Experience
  • Basic ED Coding exp (Strep, laryngitis, cough)
  • Productivity Expectation is 20 charts/hour
  • Accuracy is expected to be 95%
  • Type of Cases include General ED Coding.  No injections/infusions, E&M, or charging
View Job Description

Outpatient Coder (Virginia)

Experienced Outpatient Coders are needed for remote contracts with the possibility of becoming permanent. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and more. Apply today to learn more about working for HCTec. Apply now

Job Description:

Performs necessary outpatient code assignment & sequencing in accordance with Official Coding Guidelines, AHA Coding Clinic Guidance, as well as coding department policies and coding industry ethical practices for Outpatient Surgeries, Observations, Interventional Radiology and Cardiac Cath procedures. This includes abstraction of information for Medicare, Medicaid and private (third party) insurance payers. Articulates and sends appropriate query requests to physicians. Responsible for QI initiatives, audits and department query incitation; selecting the most accurate and descriptive codes and code assignments and completion of special project assignments. Codes the highest level complexity of outpatient medical records and demonstrates familiarity with the DNFB and other advanced coding application processes. Accuracy of completed coding will be reviewed randomly and must be maintained at a 96% level of accuracy on an ongoing basis.

Requirements:

  • RHIA, RHIT, CCS, CIC, or CCA with ability to acquire CCS Certification within 2 years of date of hire
  • Minimum of three (3) years Hospital or related healthcare field
  • Previous experience at the advanced level with windows based software applications (Microsoft Word, Excel, PowerPoint, and Outlook), encoder software and e-mail applications

Preferred:

  • Five (5) years previous Health Information Management (HIM). Need at least 3 years of coding experience.
View Job Description

Inpatient Coder (Virginia)

Experienced Inpatient Coders are needed for remote contracts with the possibility of becoming permanent. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and more. Apply today to learn more about working for HCTec. Apply now

Job Description:

Performs necessary ICD-10 CM diagnosis coding assignment  and ICD-10 PCS code assignment & sequencing in accordance with Official Coding Guidelines, AHA Coding Clinic Guidance, as well as coding department policies and coding industry ethical practices for  inpatient population. This includes abstraction of information for Medicare, Medicaid and private (third party) insurance payers. Articulates and sends appropriate query requests to physicians. Responsible for QI initiatives, audits and department query incitation; selecting the most accurate and descriptive codes and code assignments and completion of special project assignments. Codes the highest level complexity of inpatient medical records and demonstrates familiarity with the DNFB and other advanced coding application processes. Accuracy of completed coding will be reviewed randomly and must be maintained at a 96% level of accuracy on an ongoing basis.

Requirements:

  • RHIA, RHIT, CCS, CIC, or CCA with ability to acquire CCS Certification within 2 years of date of hire
  • Minimum of three (3) years Hospital or related healthcare field
  • Previous experience at the advanced level with windows based software applications (Microsoft Word, Excel, PowerPoint, and Outlook), encoder software and e-mail applications

Preferred:

  • Five (5) years previous Health Information Management (HIM). Need at least 3 years of coding experience.
View Job Description

Clinical Documentation Manager (Contract-to-Perm) (Virginia)

Experienced Clinical Documentation Manager is needed for 13-week contract with the possibility of becoming permanent. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working for HCTec. Apply now

Job Description:

Identifies areas for improvement to fully and accurately reflect patient acuity, risk of mortality, co-morbidity and DRG assignment through an in-depth review of the clinical record in light of work performed by the Clinical Documentation Improvement (CDI) team.  Areas for improvement will be identified, in large part, through audits of post-discharge patient records.  The focus of these audits will be related to overall team effectiveness, individual performance and situations where the final coded DRG does not match the Clinical Documentation Specialist's working DRG.

Requirements:

  • Bachelor of Science in Nursing from an accredited School of Nursing
  • Current RN licensure in Virginia or eligible
  • Clinical Documentation Improvement Professional (CDIP) through AHIMA or Certified Clinical Documentation Specialist (CCDS)
  • Five years of inpatient clinical nursing experience in a larger Integrated Health System
  • Previous work experience with APR-DRG’s, Severity of Illness (SOI) and Risk of Mortality (ROM)
  • Previous work experience with coding and clinical documentation software
  • Previous experience with personal computers and Microsoft applications to include Word, Excel, Access and PowerPoint and e-mail applications

Preferred Experience:

  • Minimum of three (3) years as a Clinical Documentation specialist in an Acute Care Level Integrated Health System
  • Master of Science in Nursing
  • Master of Healthcare Administration
  • Master of Science in Nursing Education
View Job Description

Inpatient Coding Auditor (Contract-to-Perm) (Virginia)

Experienced Inpatient Coding Auditor is needed for 13-week contract with the possibility of becoming permanent. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working for HCTec. Apply now

Job Description:

Under the direction of the Director of Coding and Department Coding Manager, the Inpatient Coding Education Auditor  will be responsible for assisting with developing all education and coding quality improvement initiatives for the Inpatient Coding Division. The Inpatient Coding Education Auditor is responsible for analyzing, reviewing, and resolving coding and documentation issues that are related to reimbursement, compliance, and revenue enhancement.
  • Applies all health information management industry standards for electronic information data gathering.
  • Abstracts and codes health record data in both the manual and computer-assisted environment for ICD-10-CM and ICD-10-PCS coding audits.
  • Troubleshoots problems.
  • Communicates on a daily basis with the Coding Manager, CDI Manager, Compliance, Medical Staff, and Hospital Leadership.
  • Interacts frequently with coding team members, auditors and the clinical documentation improvement team to determine the most appropriate codes and/or coding conventions and/or queries that apply to each given situation.

Requirements:

  • RHIA, RHIT, CCS, CIC, CHA, or CCA with ability to acquire CCS Certification within 2 years of date of hire
  • Minimum of three (3) years Hospital or related healthcare field
  • Requires understanding of HSCRC and CMI impact on hospital reimbursement.
  • Must be conversant in, with an advanced knowledge of: ICD-10 CM/PCS, APRDRGs, MS-DRGs.
  • Must possess demonstrable coding and auditing expertise.
  • Must be conversant in clinical documentation improvement.
  • High level of proficiency in adult education and training.
  • Requires a thorough understanding of Hospital bylaws and Joint Commission standards related to departmental activities.
  • Previous experience at the advanced level with windows based software applications (Microsoft Word, Excel, PowerPoint, and Outlook), encoder software and e-mail applications

Preferred Experience:

  • Five (5) years previous Health Information Management (HIM).
  • Experience in Cerner Power Chart, 3M 360, 3M HDM and Sharepoint
  • Associate or Bachelor’s Degree in Health Information Management or closely related field from an accredited program
View Job Description

ED Coders (Massachusetts)

Experienced ED Coders are for a remote contract. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working for HCTec. Apply now

Remote ED Coders

Job Description:

  • ED coders with experience coding both Facility and Physician E/M
  • Must have experience with Injections & Infusions, and Modifiers
  • Must have experience coding for a large, university hospital using teaching physician guidelines
  • Software experience: E-Code, ASEP & EPIC

This health system has a very active ER and they see a lot of complicated trauma patients. Qualified coders will need to be very detailed oriented.  Their coding process is very involved with multiple steps on the facility and ProFee side of billing.  Interested Coders will be given a short test, and they will also be audited 100% for the first week.

View Job Description

Utilization Review Specialist (Mississippi)

Experienced Case Manager is needed for a 13-week contract. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working for HCTec. Apply now

Health System is need of multiple Case Managers who specialize in Utilization Review and Discharge Planning. Hospital has a new model separating Utilization Review from Case Management. As a Case Manager, you will be working in conjunction with the social worker for that unit handling Discharge from start to finish and getting authorization on all commercial payers.

Required:

  • 3-5 years experience in Case Management in Acute Care Setting
  • Experience in Med/Surg and ICU
  • EPIC experience
  • Proficiency with Milliman and Interqual.
  • Need to be enthusiastic, assertive, team player, critical thinker with the "know how" to facilitate team meetings, be flexible and have strong communication skills.
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Interim Director of Case Management (Newark, NJ)

Experienced Interim Director is needed for a 26-week contract. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working for HCTec. Apply now

Job Description:

  • General oversight of the Case Management team, including RN Case Managers and Social workers, Utilization Review, Discharge Planning and Case Management
  • Work closely with Physician Advisor
  • Facility is currently focusing on readmissions and LOS to control costs, and has a team dedicated to bundled programs – also a focus.

Requirements:

  • BSN
  • NJ License
  • Joint Commission Credentialing experience
  • 4+ years of CM Director experience

Preferred:

  • CCM or ACM certification – strongly preferred
  • Experience with Interqual, HCM and MCCM – or quick learner, desire and ability to pick up quickly
Culture of the team: Experienced team with solid CM experience
View Job Description

Clinical Social Worker (Boston, MA)

The CSW provides services to patients admitted to med/surg, pediatrics, maternity, critical care units, the Emergency Department and in outpatient areas as needed. Apply now

JOB SUMMARY:  

The Clinical Social Worker (CSW) is responsible for assisting patients and their families or significant others with the stress and difficulties related to illness, personal issues, financial difficulties, and other emotional/mental health issues. The social worker’s interventions take into consideration the patient’s strengths, resources, insurance coverage, family system, and motivation for change. The clinical social worker collaborates with nurse care managers and other members of the multidisciplinary team to facilitate safe and effective discharge plans. Additionally, the social worker supports the mission of the Hospital and participates in the Hospitals’ performance improvement and patient safety initiatives.

The CSW provides services to patients admitted to med/surg, pediatrics, maternity, critical care units, the Emergency Department and in outpatient areas as needed.

Required:

  • Massachusetts LCSW:
  • Master's Degree from a graduate program accredited by the Council on Social Work Education
  • Previous experience with adults and families with major mental illness, chemical dependency and other clinical disorders identified in the DSM IV
  • Epic experience

Preferred skills:

  • Post master's experience (2-3 years)
  • Knowledge of special needs and behaviors of adolescent, adult and older adult patients
  • Heavy psych experience

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES: 

This clinical social worker will collaborate with nurse care managers and other members of the multidisciplinary team to facilitate safe and effective discharge plans.

View Job Description

Licensed Master Social Worker (LMSW) (Detroit, MI)

LMSW needed for 13 week contract. Excellent pay, medical benefits, 401K with company contribution, Paid Time Off, & more. Apply today to find out more! Apply now

Job Summary:

The Social Worker assists in the patient’s discharge plan from the acute care facility.  Works to coordinate patient visits to post-acute, skilled nursing, and rehabilitation facilities.

Job Duties:

  • Demonstrates knowledge of community resources and linking patient and/or family to these resources
  • Acts as a resource for staff on the social aspect of mental/physical illness, disability and available community resources
  • Maintains current competencies as well as updated knowledge in specific areas of practice

Education and Qualifications:

  • BSW required. LCSW preferred
  • 1 year of prior Social Service experience in an acute care hospital
 
  • Schedule: M-F 8:30a - 5:00p, no weekends
  • Floor: Neurology/Stroke
  • Role: Discharge
View Job Description

Interim Director of Case Management (Los Angeles)

Under the direction of the senior director, leads the facilities Care Coordination and Social Services, including but not limited to clinical resource management, discharge planning activities, patient advocacy, clinical social work and best practice in medical necessity determination and concurrent review. Apply now

Position Summary:
  • Directs and manages areas including planning, organizing and directs all activities, staffing, performance improvement in the delivery of clinical services (such as LOS reduction). Reports needs within the hospital, as well as government and regulatory reporting.
  • Guides Care Coordination activities according to the needs, requirements, and policies of the hospital, the affiliated medical groups and health plans, any Federal and State agencies, and according to standard practices of the professions under the director's accountability.
  • Consults and collaborates with other managers, physicians, administration, and community based healthcare workers regarding care management issues identified through corporate or facility initiatives and current literature.
  • Works closely with all departments at the medical center and the post-acute service providers to streamline the patient transition through the health care system and into the community post discharge.
Requirements:
  • Knowledge of the methods and processes needed to determine and provide resources needed to achieve business results and ability to identify plan and mobilize resources required to fulfill operational objectives and plans.
  • Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.
  • Knowledge of the factors contributing to quality patient care, and the ability to influence these factors in a positive way.
  • Knowledge of the medical, social, economic, and other services provided by other departments or facilities, and the ability to integrate these multidisciplinary treatments for optimal patient care.
Education and Experience:
  • Experience: Minimum of three (3) years progressive supervisory or management experience in an acute hospital setting
  • Education: Bachelor's degree in nursing or experience equivalent required.
  • Licensure: Current Registered Nurse (RN) license. CM certification preferred
View Job Description

Compliance Manager (Remote)

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Why Choose HCTec?

We have decades of experience in hospital staffing environment, and we’ve placed thousands of professionals in hospitals all over the country. We have jobs focusing on the ED, or floor management, in UR or Discharge Planning, Appeals and Denials, Social Work, or Leadership.

Our Recruiters take pride in offering the best benefits in the industry. Your Recruiter will get to know you and support you every step of the way. Hospitals nationwide are in constant search for qualified, experienced HIM staff.

Comprehensive Benefits Include:

  • Top Pay
  • Free Private Housing
  • Free Travel
  • Free Car Rental
  • 401k with Company Match
  • Biweekly Payroll Direct Deposit
  • Referral Bonuses
  • Health, Dental & Life Insurance
  • Liability Insurance & Workers Compensation
  • Licensure Reimbursement
View Job Description

Clinical Documentation Specialist (Remote)

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Why Choose HCTec?

We have decades of experience in hospital staffing environment, and we’ve placed thousands of professionals in hospitals all over the country. We have jobs focusing on the ED, or floor management, in UR or Discharge Planning, Appeals and Denials, Social Work, or Leadership.

Our Recruiters take pride in offering the best benefits in the industry. Your Recruiter will get to know you and support you every step of the way. Hospitals nationwide are in constant search for qualified, experienced HIM staff.

Comprehensive Benefits Include:

  • Top Pay
  • Free Private Housing
  • Free Travel
  • Free Car Rental
  • 401k with Company Match
  • Biweekly Payroll Direct Deposit
  • Referral Bonuses
  • Health, Dental & Life Insurance
  • Liability Insurance & Workers Compensation
  • Licensure Reimbursement
View Job Description

Interim HIM Director (Remote)

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Why Choose HCTec?

We have decades of experience in hospital staffing environment, and we’ve placed thousands of professionals in hospitals all over the country. We have jobs focusing on the ED, or floor management, in UR or Discharge Planning, Appeals and Denials, Social Work, or Leadership.

Our Recruiters take pride in offering the best benefits in the industry. Your Recruiter will get to know you and support you every step of the way. Hospitals nationwide are in constant search for qualified, experienced HIM staff.

Comprehensive Benefits Include:

  • Top Pay
  • Free Private Housing
  • Free Travel
  • Free Car Rental
  • 401k with Company Match
  • Biweekly Payroll Direct Deposit
  • Referral Bonuses
  • Health, Dental & Life Insurance
  • Liability Insurance & Workers Compensation
  • Licensure Reimbursement
View Job Description

ED Coder (Remote)

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Why Choose HCTec?

We have decades of experience in hospital staffing environment, and we’ve placed thousands of professionals in hospitals all over the country. We have jobs focusing on the ED, or floor management, in UR or Discharge Planning, Appeals and Denials, Social Work, or Leadership.

Our Recruiters take pride in offering the best benefits in the industry. Your Recruiter will get to know you and support you every step of the way. Hospitals nationwide are in constant search for qualified, experienced HIM staff.

Comprehensive Benefits Include:

  • Top Pay
  • Free Private Housing
  • Free Travel
  • Free Car Rental
  • 401k with Company Match
  • Biweekly Payroll Direct Deposit
  • Referral Bonuses
  • Health, Dental & Life Insurance
  • Liability Insurance & Workers Compensation
  • Licensure Reimbursement
View Job Description

Outpatient Coder (Remote)

Apply now

Why Choose HCTec?

We have decades of experience in hospital staffing environment, and we’ve placed thousands of professionals in hospitals all over the country. We have jobs focusing on the ED, or floor management, in UR or Discharge Planning, Appeals and Denials, Social Work, or Leadership.

Our Recruiters take pride in offering the best benefits in the industry. Your Recruiter will get to know you and support you every step of the way. Hospitals nationwide are in constant search for qualified, experienced HIM staff.

Comprehensive Benefits Include:

  • Top Pay
  • Free Private Housing
  • Free Travel
  • Free Car Rental
  • 401k with Company Match
  • Biweekly Payroll Direct Deposit
  • Referral Bonuses
  • Health, Dental & Life Insurance
  • Liability Insurance & Workers Compensation
  • Licensure Reimbursement
View Job Description

Inpatient Coder (Remote)

Apply now

Why Choose HCTec?

We have decades of experience in hospital staffing environment, and we’ve placed thousands of professionals in hospitals all over the country. We have jobs focusing on the ED, or floor management, in UR or Discharge Planning, Appeals and Denials, Social Work, or Leadership.

Our Recruiters take pride in offering the best benefits in the industry. Your Recruiter will get to know you and support you every step of the way. Hospitals nationwide are in constant search for qualified, experienced HIM staff.

Comprehensive Benefits Include:

  • Top Pay
  • Free Private Housing
  • Free Travel
  • Free Car Rental
  • 401k with Company Match
  • Biweekly Payroll Direct Deposit
  • Referral Bonuses
  • Health, Dental & Life Insurance
  • Liability Insurance & Workers Compensation
  • Licensure Reimbursement
View Job Description

Perm Coding Manager (Northeast Area)

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Why Choose HCTec?

We have decades of experience in hospital staffing environment, and we’ve placed thousands of professionals in hospitals all over the country. We have jobs focusing on the ED, or floor management, in UR or Discharge Planning, Appeals and Denials, Social Work, or Leadership.

Our Recruiters take pride in offering the best benefits in the industry. Your Recruiter will get to know you and support you every step of the way. Hospitals nationwide are in constant search for qualified, experienced HIM staff.

Comprehensive Benefits Include:

  • Top Pay
  • Free Private Housing
  • Free Travel
  • Free Car Rental
  • 401k with Company Match
  • Biweekly Payroll Direct Deposit
  • Referral Bonuses
  • Health, Dental & Life Insurance
  • Liability Insurance & Workers Compensation
  • Licensure Reimbursement
View Job Description

Integration Architect (Various Locations)

The Integration Architect coordinates design, system validation, implementation, and upgrade activities across Cerner Millennium solutions and venues of care. Apply now

Major Responsibilities: 

  • Provides solution functionality and integration expertise in areas including, but not limited to, domain strategy, regulatory, code/package management, optimization, standards, and playbooks.
  • Proficiency in the tools supporting implementation and on-going maintenance, such as Bedrock, LightsOn, and additional technologies that support methodology.
  • Monitors progress as it relates to assessing and managing risk and ensuring quality build.
  • Provides change management leadership to drive integrated process improvement.
  • Ensures change control processes are in place and adhered to
  • Drives system validation process and provides testing guidelines for all levels of testing.
  • Provides common process (Core) expertise.
  • Supports Leadership with project management activities: assisting with development of strategies and work plans, scope control, oversight of project resources, and road mapping.
  • Coordinates solution and department engagement activities to support environmental/domain planning and management.
  • Provides oversight and risk mitigation for interface activities with technical and foreign system interface engagement teams.
  • Provides data conversion/migration expertise.
  • Provides troubleshooting support across solutions and departments.
  • Mentors solution analysts in integration knowledge and troubleshooting
  • Engages at the executive level
  • Ensures the design of application(s) and the associated processes are completed successfully, leveraging best practices.
  • Effectively communicates about current and future domain functionality.
  • Leverages domain expertise to contribute to optimal application performance and utilization.
  • Performs other responsibilities as needed.

Integrated Systems, Functions, and Project Knowledge:

*Includes but not limited to:

  • Cerner Millennium Solutions (Using 2015 code)
  • 3M
  • Endo and PACSGear
  • Devices
  • Printers
  • Labels
  • RRD
  • Imprivata
  • Ibus
  • Spacelab
  • Scanning/Batch Scanning
  • eSig
  • Downtime Process
  • Cutover (Technical)
  • Train domain population
  • CCD/Direct Messaging
  • PowerInsight/Reporting
  • Upgrade
  • Quality Reporting
  • Issues pertaining to internal link
  • P2 Sentinel
  • Lights OnWTS Locations
  • iAccess
  • Dragon Direct
  • Charges

Requirements and Qualifications:

  • Bachelor degree in the field of computer science or related field or equivalent experience
  • Minimum 5 years in Healthcare industry 7 years’ experience working in the IT industry
  • Experience in strategic planning and execution
  • Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including email, data, off site retention
  • Proven experience in IT planning, organization, and development, including budget development and accountability
  • Excellent understanding of project management principles
  • Proven leadership ability
  • Ability to set and manage priorities judiciously
  • Ability to present ideas in business-friendly and user-friendly language
  • Ability to be composed and adaptive in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities
  • Superior analytical, evaluative, and problem-solving abilities
  • Positive service-oriented interpersonal and communication skills required.
  • In-depth knowledge of applicable laws and regulations as they relate to IT.
  • Experience with systems design and development from business requirements analysis through to day-to-day management. Good understanding of computer systems characteristics, features, and integration capabilities. Strong negotiating skills.
  • Ability to motivate in a team-oriented, collaborative environment with satisfaction in helping others become more effective
  • A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within one year of your residency in the state) and you must also meet BVHS's company fleet policy requirements
View Job Description

Escalation Desk Representative (Atlanta, GA)

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The Escalation Desk Representative is responsible for providing excellent customer service and Tier 1 Epic and/or technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels in a 24/7/365 contact center.  This role is also responsible for resolving and/or escalating critical or urgent incidents that cannot be resolved by Tier 1 agents.

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

Routine Support (90%)

  • Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2; if ticket needs to be escalated, ensure the ticket has complete and accurate information prior to escalating
  • Work with end users, Tier 1 agents, Tier 2 agents, and/or client analysts to obtain additional information needed to resolve incidents
  • Assess call queues to provide adequate coverage so SLAs are met
  • Understand and effectively communicate technical and Epic workflows, processes, and terminology
  • Use client provided knowledgebase and client specific procedures to resolve issues
  • Develop an understanding of customer’s needs and how to diagnose and fix their issues
  • Demonstrate interpersonal skills and ability to provide empathy for customer’s situation
  • Meet and exceed established Service Level Agreements (SLAs) and follow documented procedures for call handling including ticket documentation
  • Support the self-service ticket que as needed
  • Identify gaps in processes, knowledge base articles, etc. and escalate to management
  • Coach team members on workflows, ticket documentation, etc. as directed by management
  • Provide at the elbow support to new hires and demonstrate the importance of providing accurate and complete information on tickets; ensure new hires understand workflows

Continuing Education (10%)

  • Actively participate in ongoing training activities
  • Become familiar with client’s knowledge base documentation and workflow protocols
  • Acquire and maintain expert knowledge of client and Epic applications
  • Obtain and sustain necessary technology skills to perform common client specific first call resolution tasks

Other

  • Regular and reliable attendance
  • Perform other duties as assigned

Additional Information:

Customer Focus:

  • Position primarily serves external customers.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent; completion of two-year community college/vocational/technical school in a relevant field preferred

Experience:

Required: Epic experience in an at the elbow or contact center environment or similar; customer service support experience in a contact center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience

Certifications & Licenses:

Valid State Drivers’ License

Skills and Abilities:

  • Ability to handle highly customized client escalation paths
  • Knowledge of hospital environments and basic understanding of Epic workflows
  • Proficient with Epic and technical troubleshooting
  • Ability to learn software applications
  • Team oriented
  • Ability to multi-task in a fast-paced environment (e.g. able to log calls and interact with customers simultaneously)
  • Must be able to type at least 38 words per minute
  • Excellent written and spoken communication skills with the ability to communicate technical issues in non-technical terms
  • Have strong interpersonal skills and the ability/willingness to learn new skills and acquire new knowledge every day
  • Strong analytical, problem solving skills

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Technical Computer Skills – Demonstrate use of intermediate computer operations (basic programming, relational databases, and operating systems) and intermediate software packages.

Foundational Communication -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Foundational Judgement -- Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization -- Prioritize assigned and routine tasks. Handle appropriately.

View Job Description

Escalation Desk Representative (Hohenwald, TN)

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The Escalation Desk Representative is responsible for providing excellent customer service and Tier 1 Epic and/or technical support to patients, physicians, and hospital staff for related hospital applications through a variety of support channels in a 24/7/365 contact center.  This role is also responsible for resolving and/or escalating critical or urgent incidents that cannot be resolved by Tier 1 agents.

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

Routine Support (90%)

  • Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2; if ticket needs to be escalated, ensure the ticket has complete and accurate information prior to escalating
  • Work with end users, Tier 1 agents, Tier 2 agents, and/or client analysts to obtain additional information needed to resolve incidents
  • Assess call queues to provide adequate coverage so SLAs are met
  • Understand and effectively communicate technical and Epic workflows, processes, and terminology
  • Use client provided knowledgebase and client specific procedures to resolve issues
  • Develop an understanding of customer’s needs and how to diagnose and fix their issues
  • Demonstrate interpersonal skills and ability to provide empathy for customer’s situation
  • Meet and exceed established Service Level Agreements (SLAs) and follow documented procedures for call handling including ticket documentation
  • Support the self-service ticket que as needed
  • Identify gaps in processes, knowledge base articles, etc. and escalate to management
  • Coach team members on workflows, ticket documentation, etc. as directed by management
  • Provide at the elbow support to new hires and demonstrate the importance of providing accurate and complete information on tickets; ensure new hires understand workflows

Continuing Education (10%)

  • Actively participate in ongoing training activities
  • Become familiar with client’s knowledge base documentation and workflow protocols
  • Acquire and maintain expert knowledge of client and Epic applications
  • Obtain and sustain necessary technology skills to perform common client specific first call resolution tasks

Other

  • Regular and reliable attendance
  • Perform other duties as assigned

Additional Information:

Customer Focus:

  • Position primarily serves external customers.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent; completion of two-year community college/vocational/technical school in a relevant field preferred

Experience:

Required: Epic experience in an at the elbow or contact center environment or similar; customer service support experience in a contact center environment via multiple channels (phone/chat/email) or technical support and/or troubleshooting experience

Certifications & Licenses:

Valid State Drivers’ License

Skills and Abilities:

  • Ability to handle highly customized client escalation paths
  • Knowledge of hospital environments and basic understanding of Epic workflows
  • Proficient with Epic and technical troubleshooting
  • Ability to learn software applications
  • Team oriented
  • Ability to multi-task in a fast-paced environment (e.g. able to log calls and interact with customers simultaneously)
  • Must be able to type at least 38 words per minute
  • Excellent written and spoken communication skills with the ability to communicate technical issues in non-technical terms
  • Have strong interpersonal skills and the ability/willingness to learn new skills and acquire new knowledge every day
  • Strong analytical, problem solving skills

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Technical Computer Skills – Demonstrate use of intermediate computer operations (basic programming, relational databases, and operating systems) and intermediate software packages.

Foundational Communication -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Foundational Judgement -- Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization -- Prioritize assigned and routine tasks. Handle appropriately.

View Job Description

Lead Epic Service Desk Analyst (Atlanta, GA)

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The Lead Epic Service Desk Analyst is responsible for providing Tier 1 support to patients, physicians, and hospital staff for Epic related hospital applications, managing the day to day workflow of Tier 1 operations, and executing ticket escalations for high priority issues during their assigned shift.

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

Routine Support

  • Provide 24/7/365 Tier 1 support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
  • Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
  • Utilize customer service guidelines as outlined in HDI training.
  • Use client provided knowledgebase and client specific procedures to resolve issues.

Managing Workflow and Escalations

  • Ensure adequate Tier 1 staff coverage.
  • Monitor activity in the Supervisor dashboard and adjust agent activities as needed to ensure client SLAs are met.
  • Follow client procedures to escalate high priority issues to the appropriate support team to facilitate resolution within client defined timeframe.

Continuing Education

  • Acquire and maintain a general knowledge of client and Epic applications.
  • Attend professional development training as appropriate.
  • Obtain necessary technology skills to perform common client specific first call resolution tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.
  • Regular and reliable attendance.
  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Position primarily serves external customers.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Less than 2 years

Certifications & Licenses:

Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Foundational Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Foundational Communication -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Foundational Judgement -- Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization -- Prioritize assigned and routine tasks. Handle appropriately.

View Job Description

Training and Quality Analyst (Atlanta, GA)

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POSITION SUMMARY:

The Training and Quality Analyst directs, plans, organizes and coordinates all aspects of quality, training, and process improvement for the contact center team.  This position is responsible for managing projects, processes and tools necessary to drive service improvements; improving the quality and performance of contact center agents; monitoring performance and ensuring quality standards are met; and creating solutions to enhance customer satisfaction and increase operational efficiency.

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

  • Oversee quality strategies including projects, processes, procedures, systems, and performance metrics; perform audits to calibrate metrics and identify service improvement opportunities; and work with leadership to develop and execute service delivery improvements.
  • Evaluate alignment of processes with established business goals and recommend improvement strategies to increase efficiency and success through our processes, people and technology.
  • Implement and track progress on contact center process improvements.
  • Report quality scoring to align with desired outcomes and customer experience metrics and coordinate with leadership to ensure consistent and transparent communication for all customer initiatives.
  • Ensure improvements are effectively integrated into new hire and refresher training methods.
  • Partner with leadership to assess training needs and develop, implement, and deliver individual and group training plans.
  • Document procedures for all contact center activities.
  • Develop and maintain continual education support materials to be used for reference once training has been completed.
  • Conduct training sessions on procedures and systems for new hires and current staff as needed.
  • Continually evaluate training progress and training procedures to monitor and analyze course effectiveness and update curriculum as needed.
  • Monitor and evaluate trainees’ progress and communicate performance levels and skills attainment to management.
  • Stay abreast of leading industry practices and implement appropriate processes and standards across the contact center.
  • Regular and reliable attendance.
  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Positions primarily serves internal customers.

Confidentiality:

  • Access to and/or works with sensitive and/or confidential information.
  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

HIPAA:

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Minimum 3 years in a Contact Center environment

Certifications & Licenses:

Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Complex Communication -- Frequently communicates complex information and interacts with management.  Can present, resolve and address delicate situations. Can motivate and persuade others.

Varied Business Problems – Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.

Department Specific Impact – Decisions impact the management and operations within a department.  May contribute to business and operational decisions that affect the department.

Functional Independent Judgement -- Provides and sets goals and priorities for functional area.  May make recommendations for department policies, practices, and programs.   Makes decisions for and/or resolves problems for others.

Project Management -- Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.

View Job Description

Client Services Manager (NY)

The Client Services Manager is responsible for directing and leading projects at HCTec’s client locations. This role is the primary point of contact for establishing trusted advisor partners, identifying client needs and serving as a liaison between specific clients and HCTec’s remote and onsite delivery teams to ensure we are meeting client expectations. The Client Services Manager works independently to develop long term relationships within the client’s IT organizations. Apply now

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Client Relationship Management 

  • Establish trusted advisor relationships with an assigned portfolio of clients.
  • Act as primary point of contact for client service needs and appropriately address escalated issues in a timely manner.
  • Serve as the voice of the customer and interact with the HCTec remote delivery organization to ensure the successful delivery of solutions to client.
  • Establish regular meeting cadence with client; Manage meetings and involve other HCTec Operations and Business Development leaders as appropriate.
  • Prepare regular reports of progress and forecasts to client and HCTec leaders using key account metrics. Analyze results and recommend improvements.

Business Development

  • Partner with Managed Services Business Development team to provide insight on client needs and to uncover potential sales/upsell activities.
  • Serve as liaison to Core and Solutions teams on potential placement opportunities.
  • Actively seek opportunities for HCTec to add value and expand client relationship by identifying and proposing solutions to meet business objectives.
  • Provide reciprocal information to HCTec and client on items that can improve relationship and opportunities to position the company strategically for outside referrals/sales; When appropriate, share best practices and facilitate connections between clients for benchmarking or lessons learned.

Implementation Management

  • Create, communicate, and manage implementation project plan with HCTec remote delivery organization after acquiring a thorough understanding of client needs and service requirements.
  • Serve as HCTec point of contact throughout implementation process, including indirect management of additional HCTec resources, project timelines, and budgets.
  • Attend scheduled client meetings to represent HCTec remote and onsite delivery organization and provide status updates to appropriate parties.
  • Escalate and aid in resolving issues professionally and appropriately.

General

  • Travel to various client locations or campuses.
  • Regular and reliable attendance.
  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Positions primarily serves internal and external customers.

Confidentiality:

  • Access to and/or works with sensitive and/or confidential information.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Bachelors

Experience: Minimum 5 years; Experience managing multiple projects within a single client; Experience in healthcare industry preferred

Certifications & Licenses: Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Complex Communication -- Frequently communicates complex information and interacts with management. Can present, resolve and address delicate situations.  Can motivate and persuade others.

Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation.  Problems are solved using knowledge and skills, general precedents and practices.

Department Specific Impact -- Decisions impact the management and operations within a department.  May contribute to business and operational decisions that affect the department.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Project Management -- Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

View Job Description

Service Desk Analyst (Atlanta, GA)

Service Desk Analyst Apply now

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Routine Support (90%)

  • Provide 24/7/365 Tier 1 support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
  • Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
  • Utilize customer service guidelines as outlined in HDI training.
  • Use client provided knowledgebase and client specific procedures to resolve issues.

Continuing Education (10%)

  • Acquire and maintain a general knowledge of client and Epic applications.
  • Attend professional development training as appropriate.
  • Obtain necessary technology skills to perform common client specific first call resolution tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.
  • Regular and reliable attendance.
  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Position primarily serves external customers.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Less than 2 years

Certifications & Licenses: Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Foundational Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Foundational Communication -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Foundational Judgement -- Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization -- Prioritize assigned and routine tasks. Handle appropriately.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

View Job Description

Epic Application Coordinator (Atlanta, GA)

The Epic Application Coordinator is responsible for the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of the Epic application(s) as well as maintaining in-depth knowledge of the software functionality and acquiring/utilizing knowledge of the operational workflows to be implemented with the Epic Systems. Apply now

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Technical Support

  • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
  • Use expertise to create critical, technical documentation of service requests.
  • Identify areas of risk and escalate to leadership.
  • Follow established guidelines for system change control.

System Maintenance/Improvement

  • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
  • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
  • Develop and maintain detailed documentation on system configurations and technical components.
  • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

Client Support

  • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
  • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
  • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.

Continuing Education

  • Acquire application expertise by obtaining and maintaining Epic certification(s) for assigned application(s).
  • Achieve an in-depth knowledge of assigned application(s) and its relationship to other applications and facilitate application review sessions.
  • Mentor Associate Application Coordinators, guide them through the Epic certification process, and help them achieve a clear understanding of Epic build and workflow.
  • Regular and reliable attendance.
  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Positions primarily serves internal and external customers.

Confidentiality:

  • Access to and/or works with sensitive and/or confidential information.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Minimum 2 years

Certifications & Licenses:

Valid State Drivers’ License

Epic Certification for assigned module(s)

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Moderate Computer Skills – Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Moderate Communication – Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Routine Business Problems – Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

View Job Description

Service Desk Analyst (Hohenwald, TN)

The Service Desk Analyst is responsible for providing Tier 1 support to patients, physicians, and hospital staff for Epic related hospital applications. Apply now

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Routine Support (90%)

  • Provide 24/7/365 Tier 1 support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
  • Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
  • Utilize customer service guidelines as outlined in HDI training.
  • Use client provided knowledge base and client specific procedures to resolve issues.

Continuing Education (10%)

  • Acquire and maintain a general knowledge of client and Epic applications.
  • Attend professional development training as appropriate.
  • Obtain necessary technology skills to perform common client specific first call resolution tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.
  • Regular and reliable attendance.
  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Position primarily serves external customers.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Less than 2 years

Certifications & Licenses: Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Foundational Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Foundational Communication -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Foundational Judgement -- Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization -- Prioritize assigned and routine tasks. Handle appropriately.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

View Job Description

Training and Quality Analyst (Hohenwald, TN)

The Training and Quality Analyst directs, plans, organizes and coordinates all aspects of quality, training, and process improvement for the contact center team. This position is responsible for managing projects, processes and tools necessary to drive service improvements; improving the quality and performance of contact center agents; monitoring performance and ensuring quality standards are met; and creating solutions to enhance customer satisfaction and increase operational efficiency. Apply now

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.  

  • Oversee quality strategies including projects, processes, procedures, systems, and performance metrics; perform audits to calibrate metrics and identify service improvement opportunities; and work with leadership to develop and execute service delivery improvements.
  • Evaluate alignment of processes with established business goals and recommend improvement strategies to increase efficiency and success through our processes, people and technology.
  • Implement and track progress on contact center process improvements.
  • Report quality scoring to align with desired outcomes and customer experience metrics and coordinate with leadership to ensure consistent and transparent communication for all customer initiatives.
  • Ensure improvements are effectively integrated into new hire and refresher training methods.
  • Partner with leadership to assess training needs and develop, implement, and deliver individual and group training plans.
  • Document procedures for all contact center activities.
  • Develop and maintain continual education support materials to be used for reference once training has been completed.
  • Conduct training sessions on procedures and systems for new hires and current staff as needed.
  • Continually evaluate training progress and training procedures to monitor and analyze course effectiveness and update curriculum as needed.
  • Monitor and evaluate trainees’ progress and communicate performance levels and skills attainment to management.
  • Stay abreast of leading industry practices and implement appropriate processes and standards across the contact center.
  • Regular and reliable attendance.
  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Positions primarily serves internal customers.

Confidentiality:

  • Access to and/or works with sensitive and/or confidential information.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Minimum 3 years in a Contact Center environment

Certifications & Licenses:

Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Complex Communication -- Frequently communicates complex information and interacts with management.  Can present, resolve and address delicate situations. Can motivate and persuade others. 

Varied Business Problems – Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.

Department Specific Impact – Decisions impact the management and operations within a department.  May contribute to business and operational decisions that affect the department.

Functional Independent Judgement -- Provides and sets goals and priorities for functional area.  May make recommendations for department policies, practices, and programs.   Makes decisions for and/or resolves problems for others.

Project Management -- Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

View Job Description

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