Careers

Join our team

Our team members and consultants are the cornerstones to our success. HCTec is committed to creating an engaging environment of professional growth that attracts the best HIT and HIM experts in the business by putting their needs first.

HCTec’s energetic culture, highly competitive compensation plans, benefits packages and team-member focused programs make HCTec a great place to work!

Some Of Our Comprehensive Benefits:

What Are You Interested In?

Corporate and Regional

HIT Consulting

Managed Services

Revenue Cycle Consulting

Open positions for Corporate and Regional

Senior Marketing Analyst (Brentwood, TN)

The Senior Marketing Analyst is responsible for day-to-day marketing efforts geared at increasing and enhancing brand awareness, consideration, and lead generation as well as executing integrated strategies to support product/service launches, co-marketing campaigns, and events. This role regularly partners with and directs external marketing agencies to accomplish initiatives. Apply now

ESSENTIAL FUNCTIONS:

  • Direct and contribute to development of digital integrated marketing plans and content including email marketing, case studies, sell sheets, webinars, whitepapers, thought leadership, display advertising, paid search, retargeting, SEO, database and direct marketing, website, research, PR/social media, etc.

  • In partnership with agency and internal resources, conceive of and produce engaging content that delivers existing client and new prospect engagement and business opportunities.

  • Oversee a strategic plan to drive qualified leads to the sales team, along with a tactical execution plan to achieve the business vision and aggressive top line goals.

  • Optimize inbound, outbound, and paid programs as well as overall processes to improve program performance and competitive advantages.

  • Manage, track, and present program performance by channel/service line.

  • Fully own the trade show planning, execution and logistics for ~12 events annually.

  • Design metrics and multi-variant testing programs. Analyze and report performance, insights and improvement recommendations.

  • Regular and reliable attendance.

  • Perform other duties as assigned.

KNOWLEDGE AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education and Experience:

  • Bachelor's degree from an accredited University or four-year college

  • 5 years of experience in demand generation marketing, preferably marketing B2B tech;

  • Experience in Healthcare highly desirable

  • Proven content creation, curation, and production of marketing materials in a multi-channel business environment

  • Exceptional communication skills and ability to influence at all levels of the organization

  • Strong analytical skills with 3+ years of campaign response analysis

  • Extensive experience with email marketing and marketing automation, search & SEO, social media and content strategy development and execution

  • Knowledge of HubSpot, Salesforce, web analytics tools helpful; copyediting and market research background also a plus

  • Working knowledge of Photoshop, Adobe Illustrator and/or WordPress helpful

Mathematical Skills:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages.

Language Skills:

Ability to understand, read, write and speak English.  Ability to successfully write reports, business correspondence and communication materials.  Ability to effectively present information, respond to questions and professionally interact with managers, employees, clients, vendors and the public.

Reasoning Ability:

Ability to recognize and define problems, collect data, establish facts, draw valid conclusions and correct errors.  Ability to understand and interpret basic financial data.  Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.

Other Qualifications:

Must be highly organized to handle multiple, detailed, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.  Takes initiative and works well independently.  Expertise in transforming a strategy and vision into actionable plans and executing on it.  High integrity, including maintenance of confidential information.  Must be able to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency.  Advanced computer skills (including, but not limited to spreadsheets, word documents, Internet and email) required.  Ability to work a flexible schedule, including some evenings and weekends.  Must be able to travel up to 20% of the time.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 25 pounds.  Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is usually moderate.

View Job Description

Human Resource Analyst (Brentwood, TN)

The Human Resource Analyst is responsible for the strategy, administration, coordination and continuous improvement of HCTec’s pre-hire through orientation processes and reporting. Additionally, this position advises on best practices, drives recommendations, implements new programs, and leads educational efforts across HCTec to ensure efficient, accurate, and timely onboarding of all new hires (both Consultant and non-Consultant). Apply now

ESSENTIAL RESPONSIBILITIES:

Pre-Boarding, Onboarding, and Offboarding

  • Lead all Consultant onboarding, including HIM, HIT and Solutions/Projects. Lead same functions for Corporate new hires as bandwidth allows. May organize work and supervise temporary workers or interns during peak times.

  • Partner with Sales/Recruiting team and client(s) as needed to understand client-specific onboarding requirements, advise on best practices, and determine ideal workflow and timeline for pre- and onboarding of Consultants.

  • Ensure all new hire documentation, client compliance and any other requested information is received, tracked and filed in a timely fashion; follow up on outstanding items as needed.

    • Order background checks and drug screens and ensure they are completed timely.

    • Collect and review client required immunizations (TB, MMR, Varicella, etc.).

    • Administer E-verify and certify I-9 documentation within required deadline.

  • Create matches for every placement in Erecruit for back-office payroll, expense and billing functions.

  • Own pre and onboarding processes across all Vendor Management Systems (VMS) and ensure compliance with onboarding requirements. Work directly with VMS vendor and client during new account setup to advise on best practices and set workflow, determine ownership, and agree on success criteria.

  • As needed, processes terminations in HR platforms and issue offboarding documents.

  • Maintain electronic data for consultants and keep detailed records of all communication and issues.

  • Self-manage workflow and Consultant follow-up in an organized, efficient manner, ensuring deadlines are met.

  • Track progress of onboarding within TR for ease of pending start and status reporting.

Relationship Management

  • Act as subject matter expert (SME) for all client’s compliance requirements, including comprehensive understanding and interpretation of medical immunization records. Maintain professional and proactive attitude with all clients, both internal and external, and create an environment of efficiency, transparency and confidence.

  • Serve as key point of contact for all new hires within scope to ensure a positive onboarding experience.

  • Communicate proactively with stakeholders on progress toward goals, outstanding issues, and mitigations. Drive decision-making and collaborative approach to client issue management if requirements are not being met.

  • Own, design and modify, as needed, orientation and ongoing education sessions on all applicable Company policies and procedures, such as timekeeping, expenses, travel, paid time off (PTO), etc.

  • Represent HCTec professionally at client locations, in job fairs, and at other meetings and events as needed.

  • Initiate, manage and track worker’s compensation and automobile accident claims with insurance carriers.

  • Partner with internal departments to create Client Expense policies.

  • Manage the HIM PTO approval and tracking process to insure accurate tracking and payment of PTO.

Reporting and Continuous Improvement

  • Research options for client compliance requirements not yet defined (i.e. fingerprint screening).

  • Create and distribute weekly, monthly, quarterly and annual reports to track progress of pre- and onboarding volumes, trends, issues and mitigations; Analyze results and recommend improvement plans or best practices.

  • Initiate and direct projects to identify more efficient or effective strategies and tools for pre-boarding and onboarding.

  • Continuously review vendors for cost-effectiveness and delivery of results; Recommend changes and improvements as needed. Take ownership of, conduct and manage client audit requests and deliver exceptional results.

  • Partner with Sales/Recruiter team and client(s) to proactively identify, recommend, and implement strategies and programs that improve HCTec’s pre- and onboarding processes.

  • Participate in the creation of Client Expense Policies and assist with Consultant travel inquiries.

General

  • Regular and reliable attendance.

  • Perform other duties as assigned.

KNOWLEDGE AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.

EDUCATION AND/OR EXPERIENCE:

  • Bachelor’s Degree strongly preferred; Equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities may be considered.

  • Minimum of 3 years’ relevant experience with internal or client onboarding.

  • Must have basic knowledge of, and experience in, one or more areas of human resources including benefits administration, employee relations, training, onboarding, policy and procedure implementation, employment law, or similar.

  • Proven experience working with common talent acquisition, HRIS, CRM, background check vendors, and onboarding technology platforms.

  • Previous healthcare and/or hospital experience preferred but not required.

  • PHR/SPHR helpful but not required.

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Complex Communication -- Frequently communicates complex information and interacts with management. Can present, resolve and address delicate situations. Can motivate and persuade others.

Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.

Multi-Departmental Impact -- Decisions impact the management and operations of multiple departments within the organization.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.

OTHER QUALIFICATIONS:

Exhibit a basic understanding of federal and state employment laws including the application of law during employment onboarding.  Knowledge of Client and HCTec policies and procedures required. Strong customer service and problem-solving skills.  Requires ability to identify and implement opportunities to improve performance of the onboarding function.  Must be able to manage time and handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.

High integrity, including maintenance of confidential information.  Must be able to exercise good judgment handling confrontations and tight deadlines with poise and efficiency. Advanced computer skills (including, but not limited to spreadsheets, word documents, Internet and email) required.  Ability to work a flexible schedule, including some evenings and weekends.  Must be able to travel up to 15%.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 25 pounds.  Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is usually moderate.

   
View Job Description

Account Executive – HIT Division (Remote)

The Account Executive is responsible for developing and maintaining an assigned territory as well as building relationships with clients in that territory. Operates as the lead point of contact for all matters related to their specific accounts. Apply now

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

  • Negotiate contracts and close agreements to maximize profits.

  • Oversee customer account management, including negotiating contracts and agreements to maximize profit.

  • Ensure the timely and successful delivery of our solutions per customer needs and objectives.

  • Cultivate new and existing client business relationships within assigned region through personal books, contacts, networking, client site visits, cold calling, references, etc.

  • Build and manage existing accounts and target new service line opportunities to promote new business development activities.

  • Manage key customer relationships.

  • Create and conduct proposal presentations and RFP responses in conjunction with the Client Operations Manager.

  • Achieve weekly/monthly/quarterly and annual sales goals and aim to excel by exceeding all activity standards for prospecting calls, appointments, proposals, hires, etc.

  • Update job knowledge by remaining aware of new industry trends, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

  • Collaborate with sales team to identify and grow opportunities within territory.

  • Serve as the lead point of contact for all customer account management matters.

  • Regular and reliable attendance.

  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Positions primarily serves internal and external customers.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Minimum Bachelor’s degree or equivalent

Experience: Minimum 5 years

Certifications & Licenses: Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Moderate Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Routine Business Problems – Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 50%) by land and/or air.

View Job Description

Account Executive – HIM Division (Tampa, FL)

Searching for an experienced Account Executive that wants to join a dynamic team with amazing income potential. Join the market leader and assist with providing great consultants to our clients and their patients. Apply now

HCTec has a mission is to discover, develop, and deliver dynamic people and innovative solutions to enhance healthcare services and patient care. We believe people are the greatest resource we have and at the heart of our success; recognizing the essential value of every person, we lead through serving and place others before ourselves. Our services include staffing (contract placements, temp-to-perm placements and permanent placements), strategic services, managed services, and project work. HCTec’s HIM team provides coding and auditing, interim management, clinical documentation improvement (CDI), case management, and payer services (HEDIS reviews). The Account Executive is be responsible for networking for the purpose of opening new business, as well as account management of existing accounts, developing and nurturing new sales leads as well as fostering existing client relationships.

OBJECTIVE:

  • Develop and maintain client relationships through networking, sales and marketing calls.
  • Increase market share in existing clients and maximize new business development opportunities, achieving targets for revenue, profitability and sales growth.
  • Exceed customer expectations and contribute to a high level of customer satisfaction.

RESPONSIBILITIES:

  • Develop new and existing client relationships in assigned region
  • Seek out and target new customers and initiate a plan to approach and secure new business for HCTec
  • Manage key customer relationships
  • Create and conduct proposal presentations and RFP responses.
  • Exceed all activity standards for prospecting calls, appointments, proposals and hires.

JOB REQUIREMENTS:

  • Experience in HIM Staffing from a recruiting and/or sales background.
  • Strong prospecting and business development skills.
  • Excellent sales and negotiation skills.
  • Strong problem-solving skills & the ability to implement solutions.
  • The ability to learn new tasks quickly, excel at multi-tasking and have excellent communication and written skills.
  • The ability to work under pressure and meet deadlines.
  • Good business sense.
  • Initiative, drive and enthusiasm.
  • Excellent organizational and follow-up skills, the ability to prioritize work assignments.
  • Knowledgeable in every step of the sales cycle: Prospect, Contact, Negotiation, Close and Follow-up.
View Job Description

No positions available

Service Desk Analyst (Hohenwald, TN)

The Service Desk Analyst is responsible for providing Tier 1 support to patients, physicians, and hospital staff for Epic related hospital applications. Apply now

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Routine Support (90%)

  • Provide 24/7/365 Tier 1 support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.

  • Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.

  • Utilize customer service guidelines as outlined in HDI training.

  • Use client provided knowledgebase and client specific procedures to resolve issues.

Continuing Education (10%)

  • Acquire and maintain a general knowledge of client and Epic applications.

  • Attend professional development training as appropriate.

  • Obtain necessary technology skills to perform common client specific first call resolution tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.

  • Regular and reliable attendance.

  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Position primarily serves external customers.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Less than 2 years

Certifications & Licenses: Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Foundational Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Foundational Communication -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Foundational Judgement -- Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization -- Prioritize assigned and routine tasks. Handle appropriately.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

View Job Description

Service Desk Analyst (Atlanta, GA)

The Service Desk Analyst is responsible for providing Tier 1 support to patients, physicians, and hospital staff for Epic related hospital applications. Apply now

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Routine Support (90%)

  • Provide 24/7/365 Tier 1 support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.

  • Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.

  • Utilize customer service guidelines as outlined in HDI training.

  • Use client provided knowledgebase and client specific procedures to resolve issues.

Continuing Education (10%)

  • Acquire and maintain a general knowledge of client and Epic applications.

  • Attend professional development training as appropriate.

  • Obtain necessary technology skills to perform common client specific first call resolution tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.

  • Regular and reliable attendance.

  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Position primarily serves external customers.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Less than 2 years

Certifications & Licenses: Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Foundational Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Foundational Communication -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Foundational Judgement -- Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization -- Prioritize assigned and routine tasks. Handle appropriately.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

View Job Description

Epic Application Coordinator (Remote)

The Epic Application Coordinator is responsible for the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of the Epic application(s) as well as maintaining in-depth knowledge of the software functionality and acquiring/utilizing knowledge of the operational workflows to be implemented with the Epic Systems. Apply now

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Technical Support

  • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.

  • Use expertise to create critical, technical documentation of service requests.

  • Identify areas of risk and escalate to leadership.

  • Follow established guidelines for system change control.

System Maintenance/Improvement

  • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.

  • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.

  • Develop and maintain detailed documentation on system configurations and technical components.

  • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

Client Support

  • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.

  • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.

  • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.

Continuing Education

  • Acquire application expertise by obtaining and maintaining Epic certification(s) for assigned application(s).

  • Achieve an in-depth knowledge of assigned application(s) and its relationship to other applications and facilitate application review sessions.

  • Mentor Associate Application Coordinators, guide them through the Epic certification process, and help them achieve a clear understanding of Epic build and workflow.

  • Regular and reliable attendance.

  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Positions primarily serves internal and external customers.

Confidentiality:

  • Access to and/or works with sensitive and/or confidential information.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Minimum 2 years

Certifications & Licenses:

Valid State Drivers’ License

Epic Certification for assigned module(s)

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Moderate Computer Skills – Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Moderate Communication – Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Routine Business Problems – Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

View Job Description

Epic Application Coordinator (Atlanta, GA)

The Epic Application Coordinator is responsible for the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of the Epic application(s) as well as maintaining in-depth knowledge of the software functionality and acquiring/utilizing knowledge of the operational workflows to be implemented with the Epic Systems. Apply now

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Technical Support

  • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.

  • Use expertise to create critical, technical documentation of service requests.

  • Identify areas of risk and escalate to leadership.

  • Follow established guidelines for system change control.

System Maintenance/Improvement

  • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.

  • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.

  • Develop and maintain detailed documentation on system configurations and technical components.

  • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

Client Support

  • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.

  • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.

  • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.

Continuing Education

  • Acquire application expertise by obtaining and maintaining Epic certification(s) for assigned application(s).

  • Achieve an in-depth knowledge of assigned application(s) and its relationship to other applications and facilitate application review sessions.

  • Mentor Associate Application Coordinators, guide them through the Epic certification process, and help them achieve a clear understanding of Epic build and workflow.

  • Regular and reliable attendance.

  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Positions primarily serves internal and external customers.

Confidentiality:

  • Access to and/or works with sensitive and/or confidential information.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Minimum 2 years

Certifications & Licenses:

Valid State Drivers’ License

Epic Certification for assigned module(s)

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Moderate Computer Skills – Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Moderate Communication – Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Routine Business Problems – Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

View Job Description

Client Services Manager (New York)

The Client Services Manager is responsible for directing and leading projects at HCTec’s client locations. This role is the primary point of contact for establishing trusted advisor partners, identifying client needs and serving as a liaison between specific clients and HCTec’s remote and onsite delivery teams to ensure we are meeting client expectations. The Client Services Manager works independently to develop long term relationships within the client’s IT organizations. Apply now

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Client Relationship Management 

  • Establish trusted advisor relationships with an assigned portfolio of clients.

  • Act as primary point of contact for client service needs and appropriately address escalated issues in a timely manner.

  • Serve as the voice of the customer and interact with the HCTec remote delivery organization to ensure the successful delivery of solutions to client.

  • Establish regular meeting cadence with client; Manage meetings and involve other HCTec Operations and Business Development leaders as appropriate.

  • Prepare regular reports of progress and forecasts to client and HCTec leaders using key account metrics. Analyze results and recommend improvements.

Business Development

  • Partner with Managed Services Business Development team to provide insight on client needs and to uncover potential sales/upsell activities.

  • Serve as liaison to Core and Solutions teams on potential placement opportunities.

  • Actively seek opportunities for HCTec to add value and expand client relationship by identifying and proposing solutions to meet business objectives.

  • Provide reciprocal information to HCTec and client on items that can improve relationship and opportunities to position the company strategically for outside referrals/sales; When appropriate, share best practices and facilitate connections between clients for benchmarking or lessons learned.

Implementation Management

  • Create, communicate, and manage implementation project plan with HCTec remote delivery organization after acquiring a thorough understanding of client needs and service requirements.

  • Serve as HCTec point of contact throughout implementation process, including indirect management of additional HCTec resources, project timelines, and budgets.

  • Attend scheduled client meetings to represent HCTec remote and onsite delivery organization and provide status updates to appropriate parties.

  • Escalate and aid in resolving issues professionally and appropriately.

General

  • Travel to various client locations or campuses.

  • Regular and reliable attendance.

  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Positions primarily serves internal and external customers.

Confidentiality:

  • Access to and/or works with sensitive and/or confidential information.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Bachelors

Experience: Minimum 5 years; Experience managing multiple projects within a single client; Experience in healthcare industry preferred

Certifications & Licenses: Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.

Complex Communication -- Frequently communicates complex information and interacts with management. Can present, resolve and address delicate situations.  Can motivate and persuade others.

Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation.  Problems are solved using knowledge and skills, general precedents and practices.

Department Specific Impact -- Decisions impact the management and operations within a department.  May contribute to business and operational decisions that affect the department.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Project Management -- Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

View Job Description

Inpatient Coder (Texas)

Experienced Inpatient Coders are needed for remote contracts. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and more. Apply today to learn more about working for HCTec. Apply now

Inpatient Coders are needed for a children's hospital. Must have Pediatric experience coding for a teaching & trauma center. Most difficult Inpatient charts include congenital anomalies, cardio, premature baby surgeries, ortho, neurology, and facial/cranial surgeries.  Inpatient Coders are responsible for Observations.  Should also be experienced with APR/DRG and SOI.  Productivity expectation is 2/hour if LOS is 1-29 days.  Interested coders will be tested and audited during the 1st 2-weeks.  Prefers coders with experience with Meditech, Optum CAC, and will soon be moving to EPIC and 3M.  
View Job Description

Outpatient Coder (Virginia)

Experienced Outpatient Coders are needed for remote contracts with the possibility of becoming permanent. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and more. Apply today to learn more about working for HCTec. Apply now

Job Description:

Performs necessary outpatient code assignment & sequencing in accordance with Official Coding Guidelines, AHA Coding Clinic Guidance, as well as coding department policies and coding industry ethical practices for Outpatient Surgeries, Observations, Interventional Radiology and Cardiac Cath procedures. This includes abstraction of information for Medicare, Medicaid and private (third party) insurance payers. Articulates and sends appropriate query requests to physicians. Responsible for QI initiatives, audits and department query incitation; selecting the most accurate and descriptive codes and code assignments and completion of special project assignments. Codes the highest level complexity of outpatient medical records and demonstrates familiarity with the DNFB and other advanced coding application processes. Accuracy of completed coding will be reviewed randomly and must be maintained at a 96% level of accuracy on an ongoing basis.

Requirements:

  • RHIA, RHIT, CCS, CIC, or CCA with ability to acquire CCS Certification within 2 years of date of hire
  • Minimum of three (3) years Hospital or related healthcare field
  • Previous experience at the advanced level with windows based software applications (Microsoft Word, Excel, PowerPoint, and Outlook), encoder software and e-mail applications

Preferred:

  • Five (5) years previous Health Information Management (HIM). Need at least 3 years of coding experience.
View Job Description

Inpatient Coder (Virginia)

Experienced Inpatient Coders are needed for remote contracts with the possibility of becoming permanent. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and more. Apply today to learn more about working for HCTec. Apply now

Job Description:

Performs necessary ICD-10 CM diagnosis coding assignment  and ICD-10 PCS code assignment & sequencing in accordance with Official Coding Guidelines, AHA Coding Clinic Guidance, as well as coding department policies and coding industry ethical practices for  inpatient population. This includes abstraction of information for Medicare, Medicaid and private (third party) insurance payers. Articulates and sends appropriate query requests to physicians. Responsible for QI initiatives, audits and department query incitation; selecting the most accurate and descriptive codes and code assignments and completion of special project assignments. Codes the highest level complexity of inpatient medical records and demonstrates familiarity with the DNFB and other advanced coding application processes. Accuracy of completed coding will be reviewed randomly and must be maintained at a 96% level of accuracy on an ongoing basis.

Requirements:

  • RHIA, RHIT, CCS, CIC, or CCA with ability to acquire CCS Certification within 2 years of date of hire
  • Minimum of three (3) years Hospital or related healthcare field
  • Previous experience at the advanced level with windows based software applications (Microsoft Word, Excel, PowerPoint, and Outlook), encoder software and e-mail applications

Preferred:

  • Five (5) years previous Health Information Management (HIM). Need at least 3 years of coding experience.
View Job Description

Clinical Documentation Manager (Contract-to-Perm) (Virginia)

Experienced Clinical Documentation Manager is needed for 13-week contract with the possibility of becoming permanent. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working for HCTec. Apply now

Job Description:

Identifies areas for improvement to fully and accurately reflect patient acuity, risk of mortality, co-morbidity and DRG assignment through an in-depth review of the clinical record in light of work performed by the Clinical Documentation Improvement (CDI) team.  Areas for improvement will be identified, in large part, through audits of post-discharge patient records.  The focus of these audits will be related to overall team effectiveness, individual performance and situations where the final coded DRG does not match the Clinical Documentation Specialist's working DRG.

Requirements:

  • Bachelor of Science in Nursing from an accredited School of Nursing
  • Current RN licensure in Virginia or eligible
  • Clinical Documentation Improvement Professional (CDIP) through AHIMA or Certified Clinical Documentation Specialist (CCDS)
  • Five years of inpatient clinical nursing experience in a larger Integrated Health System
  • Previous work experience with APR-DRG’s, Severity of Illness (SOI) and Risk of Mortality (ROM)
  • Previous work experience with coding and clinical documentation software
  • Previous experience with personal computers and Microsoft applications to include Word, Excel, Access and PowerPoint and e-mail applications

Preferred Experience:

  • Minimum of three (3) years as a Clinical Documentation specialist in an Acute Care Level Integrated Health System
  • Master of Science in Nursing
  • Master of Healthcare Administration
  • Master of Science in Nursing Education
View Job Description

Inpatient Coding Auditor (Contract-to-Perm) (Virginia)

Experienced Inpatient Coding Auditor is needed for 13-week contract with the possibility of becoming permanent. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working for HCTec. Apply now

Job Description:

Under the direction of the Director of Coding and Department Coding Manager, the Inpatient Coding Education Auditor  will be responsible for assisting with developing all education and coding quality improvement initiatives for the Inpatient Coding Division. The Inpatient Coding Education Auditor is responsible for analyzing, reviewing, and resolving coding and documentation issues that are related to reimbursement, compliance, and revenue enhancement.
  • Applies all health information management industry standards for electronic information data gathering.
  • Abstracts and codes health record data in both the manual and computer-assisted environment for ICD-10-CM and ICD-10-PCS coding audits.
  • Troubleshoots problems.
  • Communicates on a daily basis with the Coding Manager, CDI Manager, Compliance, Medical Staff, and Hospital Leadership.
  • Interacts frequently with coding team members, auditors and the clinical documentation improvement team to determine the most appropriate codes and/or coding conventions and/or queries that apply to each given situation.

Requirements:

  • RHIA, RHIT, CCS, CIC, CHA, or CCA with ability to acquire CCS Certification within 2 years of date of hire
  • Minimum of three (3) years Hospital or related healthcare field
  • Requires understanding of HSCRC and CMI impact on hospital reimbursement.
  • Must be conversant in, with an advanced knowledge of: ICD-10 CM/PCS, APRDRGs, MS-DRGs.
  • Must possess demonstrable coding and auditing expertise.
  • Must be conversant in clinical documentation improvement.
  • High level of proficiency in adult education and training.
  • Requires a thorough understanding of Hospital bylaws and Joint Commission standards related to departmental activities.
  • Previous experience at the advanced level with windows based software applications (Microsoft Word, Excel, PowerPoint, and Outlook), encoder software and e-mail applications

Preferred Experience:

  • Five (5) years previous Health Information Management (HIM).
  • Experience in Cerner Power Chart, 3M 360, 3M HDM and Sharepoint
  • Associate or Bachelor’s Degree in Health Information Management or closely related field from an accredited program
View Job Description

Utilization Review Specialist (Mississippi)

Experienced Case Manager is needed for a 13-week contract. HCTec provides excellent salary, medical benefits, paid time off, 401K with company contribution, and travel expenses. Apply today to learn more about working for HCTec. Apply now

Health System is need of multiple Case Managers who specialize in Utilization Review and Discharge Planning. Hospital has a new model separating Utilization Review from Case Management. As a Case Manager, you will be working in conjunction with the social worker for that unit handling Discharge from start to finish and getting authorization on all commercial payers.

Required:

  • 3-5 years experience in Case Management in Acute Care Setting
  • Experience in Med/Surg and ICU
  • EPIC experience
  • Proficiency with Milliman and Interqual.
  • Need to be enthusiastic, assertive, team player, critical thinker with the "know how" to facilitate team meetings, be flexible and have strong communication skills.
View Job Description

Licensed Master Social Worker (LMSW) (Detroit, MI)

LMSW needed for 13 week contract. Excellent pay, medical benefits, 401K with company contribution, Paid Time Off, & more. Apply today to find out more! Apply now

Job Summary:

The Social Worker assists in the patient’s discharge plan from the acute care facility.  Works to coordinate patient visits to post-acute, skilled nursing, and rehabilitation facilities.

Job Duties:

  • Demonstrates knowledge of community resources and linking patient and/or family to these resources
  • Acts as a resource for staff on the social aspect of mental/physical illness, disability and available community resources
  • Maintains current competencies as well as updated knowledge in specific areas of practice

Education and Qualifications:

  • BSW required. LCSW preferred
  • 1 year of prior Social Service experience in an acute care hospital
 
  • Schedule: M-F 8:30a - 5:00p, no weekends
  • Floor: Neurology/Stroke
  • Role: Discharge
View Job Description

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If you’re interested in joining our team but don’t see an opportunity that’s right for you, feel free to drop us a line! We’re always on the lookout for talented individuals and would love to hear from you. Send us a note along with your resume and we’ll be in touch!

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