Careers

Join our team

Our team members and consultants are the cornerstones to our success. HCTec is committed to creating an engaging environment of professional growth that attracts the best HIT experts in the business by putting their needs first.

HCTec’s energetic culture, highly competitive compensation plans, benefits packages and team-member focused programs make HCTec a great place to work!

Some Of Our Comprehensive Benefits:

What Are You Interested In?

HIT Consulting

Corporate and Regional

Managed Services

Open positions for HIT Consulting

Integration Architect (Various Locations)

The Integration Architect coordinates design, system validation, implementation, and upgrade activities across Cerner Millennium solutions and venues of care. Apply now

Major Responsibilities: 

  • Provides solution functionality and integration expertise in areas including, but not limited to, domain strategy, regulatory, code/package management, optimization, standards, and playbooks.
  • Proficiency in the tools supporting implementation and on-going maintenance, such as Bedrock, LightsOn, and additional technologies that support methodology.
  • Monitors progress as it relates to assessing and managing risk and ensuring quality build.
  • Provides change management leadership to drive integrated process improvement.
  • Ensures change control processes are in place and adhered to
  • Drives system validation process and provides testing guidelines for all levels of testing.
  • Provides common process (Core) expertise.
  • Supports Leadership with project management activities: assisting with development of strategies and work plans, scope control, oversight of project resources, and road mapping.
  • Coordinates solution and department engagement activities to support environmental/domain planning and management.
  • Provides oversight and risk mitigation for interface activities with technical and foreign system interface engagement teams.
  • Provides data conversion/migration expertise.
  • Provides troubleshooting support across solutions and departments.
  • Mentors solution analysts in integration knowledge and troubleshooting
  • Engages at the executive level
  • Ensures the design of application(s) and the associated processes are completed successfully, leveraging best practices.
  • Effectively communicates about current and future domain functionality.
  • Leverages domain expertise to contribute to optimal application performance and utilization.
  • Performs other responsibilities as needed.

Integrated Systems, Functions, and Project Knowledge:

*Includes but not limited to:

  • Cerner Millennium Solutions (Using 2015 code)
  • 3M
  • Endo and PACSGear
  • Devices
  • Printers
  • Labels
  • RRD
  • Imprivata
  • Ibus
  • Spacelab
  • Scanning/Batch Scanning
  • eSig
  • Downtime Process
  • Cutover (Technical)
  • Train domain population
  • CCD/Direct Messaging
  • PowerInsight/Reporting
  • Upgrade
  • Quality Reporting
  • Issues pertaining to internal link
  • P2 Sentinel
  • Lights OnWTS Locations
  • iAccess
  • Dragon Direct
  • Charges

Requirements and Qualifications:

  • Bachelor degree in the field of computer science or related field or equivalent experience
  • Minimum 5 years in Healthcare industry 7 years’ experience working in the IT industry
  • Experience in strategic planning and execution
  • Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including email, data, off site retention
  • Proven experience in IT planning, organization, and development, including budget development and accountability
  • Excellent understanding of project management principles
  • Proven leadership ability
  • Ability to set and manage priorities judiciously
  • Ability to present ideas in business-friendly and user-friendly language
  • Ability to be composed and adaptive in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities
  • Superior analytical, evaluative, and problem-solving abilities
  • Positive service-oriented interpersonal and communication skills required.
  • In-depth knowledge of applicable laws and regulations as they relate to IT.
  • Experience with systems design and development from business requirements analysis through to day-to-day management. Good understanding of computer systems characteristics, features, and integration capabilities. Strong negotiating skills.
  • Ability to motivate in a team-oriented, collaborative environment with satisfaction in helping others become more effective
  • A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within one year of your residency in the state) and you must also meet BVHS's company fleet policy requirements
View Job Description

No positions available

Clinical Service Desk Analyst (Cerner and/or Epic) (Brentwood, TN)

Apply now

This is a full-time regular position with benefits that requires living in TN.

Do you have Cerner and/or Epic implementation or go-live experience?

Are you a traveling Cerner/Epic/EMR consultant looking for stability instead of project work?

Join our Team

HCTec provides Tier I/Help Desk and Tier II Application Support Managed Services to clinicians, patients, admin staff, and students at some of the largest and most respected healthcare providers and universities in the country. We are currently seeking Cerner/Epic experienced professionals to join our Managed Services' team at our Brentwood Headquarters. This is a full-time (40 hours/week) position with benefits. 

Note: This is not a project-based contract/consulting position.

What You'll Be Doing

With Cerner/Epic upgrade training provided, you'll provide Tier 1 clinical help desk support via phone, live chat sessions, and email to troubleshoot clinically-oriented technical issues. You’ll be helping those who are helping others with their technical needs, from patients to physicians. 

What We're Looking For

  • Cerner and/or Epic service center ATE support experience
  • Degree or equivalent prior experience as a Cerner/Epic Analyst or Trainer preferred
  • EMR/EHR experience - Cerner HNA, Millennium, PowerChart preferred
  • Cerner and/or Epic project work, including implementations and/or go-lives.
  • Familiarity with clinical workflows
  • Passion for providing clinical user support
  • Problem solvers
  • High attention to detail

What's In It For You

  • Great pay!
  • Multiple schedules available!
  • Amazing benefits' package, including medical, dental, and many more!
  • Paid time off and holidays!
  • Casual and fun culture!
  • Learning environment!
  • Opportunity to work with premier healthcare and university institutions!
  • Full training, including upgrades, provided 

Apply now through our easy application process!




    View Job Description

    Clinical Service Desk Analyst (Cerner and/or Epic) - Full-time regular with benefits! (Hohenwald, TN)

    Apply now

    This is a full-time regular position with benefits that requires living in TN.

    Do you have Cerner and/or Epic implementation or go-live experience?

    Are you a traveling Cerner/Epic/EMR consultant looking for stability instead of project work?

    Join our Team

    HCTec provides Tier I/Help Desk and Tier II Application Support Managed Services to clinicians, patients, admin staff, and students at some of the largest and most respected healthcare providers and universities in the country. We are currently seeking Cerner/Epic experienced professionals to join our Managed Services' team at our Hohenwald, TN Service Center. This is a full-time (40 hours/week) position with benefits. 

    Note: This is not a project-based contract/consulting position.

    What You'll Be Doing

    With Cerner/Epic upgrade training provided, you'll provide Tier 1 clinical help desk support via phone, live chat sessions, and email to troubleshoot clinically-oriented technical issues. You’ll be helping those who are helping others with their technical needs, from patients to physicians. 

    What We're Looking For

    • Cerner and/or Epic service center ATE support experience
    • Degree or equivalent prior experience as a Cerner/Epic Analyst or Trainer preferred
    • EMR/EHR experience - Cerner HNA, Millennium, PowerChart preferred
    • Cerner and/or Epic project work, including implementations and/or go-lives.
    • Familiarity with clinical workflows
    • Passion for providing clinical user support
    • Problem solvers
    • High attention to detail

    What's In It For You

    • Great pay!
    • Multiple schedules available!
    • Amazing benefits' package, including medical, dental, and many more!
    • Paid time off and holidays!
    • Casual and fun culture!
    • Learning environment!
    • Opportunity to work with premier healthcare and university institutions!
    • Full training, including upgrades, provided 

    Apply now through our easy application process!




      View Job Description

      Epic Application Coordinator - ASAP / ClinDoc (Remote)

      Apply now

      **Must have Epic ASAP, ClinDoc &/or Stork Certification**

      **Experience with Nurse Triage Preferred**


      Job Details:

      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Epic Application Coordinator - Ambulatory (Remote)

      Apply now

      **Epic Ambulatory Certification Required**

      **Additional Certifications Preferred (Beacon, MyChart, Phoenix, Care Everywhere, Ortho, Healthy Planet, Referrals, Welcome, Research)**

      Experience with Community Connect, Haiku, Canto, EpicCare Link, Nurse Triage a plus



      Job Details:

      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Epic Application Coordinator - Beaker (Remote)

      Apply now

      **Must have Epic Beaker AP and CP Certification**


      Job Details:

      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Epic Application Coordinator - Bridges Interface (Remote)

      Apply now

      **Epic Bridges Interface Certification Required**

      Job Details:

      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other      technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support      representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Epic Application Coordinator - Cadence / ADT / Prelude (Remote)

      Apply now

      **Must have Epic Cadence, ADT, and/or Prelude Certification**

      **Epic Referrals Certification Preferred**


      Job Details:

      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Epic Application Coordinator - HB Claims (Remote)

      Apply now

      **Epic HB Claims Certification Required**

      **Experience with Charge Router and Third Party Claims Systems Preferred**

      Job Details:

      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Epic Application Coordinator - Home Health Hospice (Remote)

      Apply now

      **Epic Home Health Hospice & Ambulatory Certification Required**

      **Epic SmartForms Certification Preferred**


      Job Details:

      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Epic Application Coordinator - OpTime / Anesthesia (Remote)

      Apply now

      **Must have Epic OpTime & Anesthesia Certification**


      Job Details:

      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Epic Application Coordinator - Orders / ClinDoc (Remote)

      Apply now

      **Epic Orders & ClinDoc Certification Required**


      Job Details:

      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Epic Application Coordinator - PB Claims (Remote)

      Apply now

      **Epic PB Claims Certification Required**


      **Experience with Charge Router and Third Party Claims Systems Preferred**

      Job Details:

      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Epic Application Coordinator - Radiant / Cupid (Remote)

      Apply now

      **Epic Radiant and Cupid Certification Required**


      Job Details:

      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Epic Application Coordinator - Report Writer (Remote)

      Apply now

      **Must have Epic Clarity certification**


      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other      technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support      representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Epic Application Coordinator - Security (Remote)

      Apply now

      **Epic Security Certification Required**

      **Additional Certification(s) Preferred**

      Job Details:

      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Epic Application Coordinator - Willow (Remote)

      Apply now

      **Epic Willow Certification Required**

      **Epic Willow Ambulatory, Willow Inventory, & Beacon Certification(s) Preferred**


      Job Details:

      Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

      Responsibilities:

      Technical Support

      • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
      • Use expertise to create critical, technical documentation of service requests.

      System Maintenance/Improvement

      • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
      • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
      • Develop and maintain detailed documentation on system configurations and technical components.
      • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

      Client Support

      • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
      • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
      • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
      View Job Description

      Service Desk Analyst (Hohenwald, TN)

      Apply now

      ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

      Routine Support (90%)

      • Provide 24/7/365 Tier 1 support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
      • Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
      • Utilize customer service guidelines as outlined in HDI training.
      • Use client provided knowledge base and client specific procedures to resolve issues.

      Continuing Education (10%)

      • Acquire and maintain a general knowledge of client and Epic applications.
      • Attend professional development training as appropriate.
      • Obtain necessary technology skills to perform common client specific first call resolution tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.
      • Regular and reliable attendance.
      • Perform other duties as assigned.

      Additional Information:

      Customer Focus:

      • Position primarily serves external customers.

      HIPAA:

      • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

      KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

      Education: High School Diploma, GED, or equivalent

      Experience: Less than 2 years

      Certifications & Licenses: Valid State Drivers’ License

      Skills and Abilities:

      Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

      Foundational Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

      Foundational Communication -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

      Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

      Job Specific Impact -- Decisions generally affect own job or assigned functional area.

      Foundational Judgement -- Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

      Foundational Planning / Organization -- Prioritize assigned and routine tasks. Handle appropriately.

      PHYSICAL AND MENTAL DEMANDS:

      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

      While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

      WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

      Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

      Noise level in the work environment is typical for an office and/or hospital environment.

      Minimum overnight travel (up to 10%) by land and/or air.

      View Job Description

      Service Desk Analyst/IT Help Desk (Brentwood, TN)

      Apply now

      Do you have a technical/IT acumen? Have you worked at a service desk?

      Are you passionate about customer service?

      Join our Team

      HCTec provides Tier I/Help Desk and Tier II Application Support Managed Services to both clinicians and patients at many of the largest and most respected healthcare providers in the country. We are currently seeking Service Desk Analysts/IT Help Desk to join our Managed Services' team at our Brentwood Headquarters

      What You'll Be Doing

      With full training provided, HCTec Service Desk Analysts provide Tier 1 help desk support to our healthcare clients via phone support, live chat sessions, and email to troubleshoot technical issues for end users. You'll primarily provide end-user assistance that is routine to moderately complex in nature and require basic problem resolution skills.

      What We're Looking For
      • Technical acumen; technical certifications are a plus;
       active directory, multi factor authentication, iOS and Android devices, Citrix remote access, preferred;
      • Passion for and responsibility to the customer with proven experience; communicates effectively both oral & written;
      • Active listeners;
      • Problem solvers;
      • Continual learners; ability to follow knowledge based articles to resolve caller problems;
      • Multi-taskers; ability to work in a fast-paced environment;
      • Able to use a keyboard to type at least 40 WPM.
      • Ideal: healthcare experience, service desk experience

      What's In It For You
      • Great pay!
      • Multiple schedules available!
      • Amazing benefits' package, including medical, dental, and many more!
      • Paid time off and holidays!
      • Casual and fun culture!
      • Learning environment!
      • Opportunity to work with premier healthcare institutions!
      • Full training provided!

        View Job Description

        Technical Support Manager (New York City, NY)

        Apply now

        **HEALTHCARE EXPERIENCE REQUIRED**


        The Technical Support Manager is responsible for managing day-to-day performance of EHR support for specific HCTec clients. This role is the primary point of contact for establishing trusted advisor partnerships and serving as a liaison between specific clients and HCTec’s remote and onsite delivery teams. The Technical Support Manager works independently to develop strong partnerships within the client’s IT organizations and works both internally and as part of client teams to identify, troubleshoot, and resolve technical and operational issues within the account.

        ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

        • Act as primary point of contact for client service needs and address escalations professionally and appropriately.
        • Respond to and investigate client inquiries via phone and e-mail.
        • Research and resolve escalations or concerns, with an emphasis on technical accuracy and appropriate ticket disposition.
        • Partner with internal client teams as needed to test functionality, identify and mitigate issues, perform change management functions, and similar tasks.
        • Partner with internal operations, training, and continuous improvement staff to close the loop on ticket escalations, including process, workflow, or training gaps.
        • Answer client inquiries and provide appropriate technical and/or product-related information.
        • Serve as the voice of the customer and interact with the HCTec remote delivery organization to ensure the successful delivery of solutions to client.
        • Prepare regular reports of progress and forecasts to client and HCTec leaders using key account metrics. Analyze results and recommend improvements.
        • Serve as technical HCTec point of contact for implementations or upgrades, including indirect management of additional HCTec resources, project timelines, and budgets.
        • Assist with definition of technical business requirements for new work tasks, unique client requirements, or other situations. As required, partner with Transition Directors on specific client implementations/upsells.
        • Actively seek opportunities for HCTec to add value and expand client relationship by identifying and proposing solutions to meet business objectives.
        • Ensure compliance with all client requirements and standards. Ensure HCTec is meeting client obligations as described in Statement of Work.
        • Regular and reliable attendance.
        • Perform other duties as assigned.

        Additional Information:

        Customer Focus:

        • Positions primarily serves internal and external customers.

        Confidentiality:

        • Access to and/or works with sensitive and/or confidential information.

        HIPAA:

        • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

        KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

        • Excellent client relationship management skills
        • Strong verbal and written communication skills
        • Troubleshooting/problem solving orientation
        • Ability to balance client and internal needs across multiple priorities; Remains calm under pressure

        Education:

        • Bachelor’s degree in Computer Science, Information Technology, Business, or related field or equivalent experience in Information Systems or related field or Healthcare related field

        Experience:

        • 3 + years prior experience as a lead or supervisor of a hospital IT support desk
        • Deep understanding of both EHR and IT ticketing systems, including ability to test, troubleshoot, and make technical recommendations
        • Previous experience with ITSM service desk tools
        • Basic understanding on ITIL standards
        • High degree of comfort with email and MS Office (Excel, Access, etc.)
        • Ability to work onsite at client’s Midtown Manhattan location

        Certifications & Licenses:

        • ITIL certification preferred

        Skills and Abilities:

        Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

        Technical Computer Skills – Demonstrate use of intermediate computer operations (basic programming, relational databases, and operating systems) and intermediate software packages.

        Complex Communication -- Frequently communicates complex information and interacts with management. Can present, resolve and address delicate situations.  Can motivate and persuade others.

        Varied Business Problems -- Problems are varied and complex, requiring analysis or interpretation of the situation.  Problems are solved using knowledge and skills, general precedents and practices.

        Department Specific Impact -- Decisions impact the management and operations within a department.  May contribute to business and operational decisions that affect the department.

        Functional Independent Judgement -- Provides and sets goals and priorities for functional area.  May make recommendations for department policies, practices, and programs.   Makes decisions for and/or resolves problems for others.

        Project Management -- Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.

        PHYSICAL AND MENTAL DEMANDS:

        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

        While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

        WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

        Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

        Noise level in the work environment is typical for an office and/or hospital environment.

        Minimum overnight travel (up to 10%) by land and/or air.

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