Application Managed Services Matter in Healthcare
Clinical applications sit at the center of care delivery, but supporting them requires constant attention. Internal teams are often stretched across break-fix issues, maintenance, upgrades, and new initiatives, leaving little room for proactive optimization.
When applications are unstable or under-supported, the impact is immediate: clinician frustration, workflow disruption, and risk to patient care.
HCTec’s Application Managed Services provide consistent, healthcare-experienced support that helps health systems maintain reliability while reducing operational burden.
Net Promoter Score in AMS
(World-Class Ranking)
HCTec’s Application
Managed Services:
- MyChart Patient Portal Support
- Technical Service Desk
- General IT Service Desk
World-Class Rated NPS Scores
Application Managed Services
HCTec’s Application Managed Services are rated World Class by our partners (Net Promoter Score: 66), with top marks in application knowledge, responsiveness, and consistent service delivery.
DEEP
KNOWLEDGE
RESPONSIVE
SUPPORT
CONSISTENT
DELIVERY
The Benefits of HCTec’s Application Managed Services
Scalable Support for Health Systems of All Sizes
From small and mid-market health systems to large, multi-location healthcare organizations, HCTec’s dependable application managed services scale to meet your organization’s size and complexity.
Case Study
Real Results From
Real Healthcare Partners
When Prisma Health aimed to standardize medical records across its facilities by implementing Epic as its primary EHR, it partnered with HCTec to manage the transition. Navigating a complex environment that included Oracle, MEDITECH, and multiple ambulatory systems, HCTec provided 24x7x365 support for 85 legacy applications, ensuring operational continuity and minimizing strain on internal teams.
Healthcare IT Application Managed Services FAQs
HCTec supports a wide range of healthcare applications, including leading EHR platforms such as Epic, Oracle Health (Cerner), and MEDITECH, as well as legacy systems and third-party clinical and operational applications.
HCTec offers a structured AMS Assessment designed to evaluate your current support model and identify performance gaps. This formal engagement includes:
- Stakeholder interviews
- Ticket and governance analysis
- Workflow observation
- Post-assessment report with recommendations
The assessment frequently uncovers cost-saving opportunities, optimization gaps, governance improvements, capacity constraints, and performance risks. This provides a clear, actionable roadmap whether you move forward with full Application Managed Services or implement improvements internally.
Our skilled analysts act as an extension of your team, collaborating closely with internal staff to provide seamless support. By embedding our analysts into your workflow, we help maintain continuity, share knowledge, and ensure that both routine and strategic initiatives stay on track.
Yes. Our U.S.-based analysts hold Epic certifications and 90+ additional professional designations (RN, RHIA, PharmD, MBA, etc.). Most have prior hospital experience with the applications they support, ensuring support is grounded in real clinical and operational workflows.
HCTec offers 24x7x365 coverage, backed by industry-leading SLAs. Our teams monitor and manage incidents, service requests, and maintenance, providing reliable support when clinicians and operations need it most.
We follow standardized operating processes and track performance against clearly defined SLAs. Regular reporting, partner satisfaction metrics, and structured workflows establish predictable outcomes and accountability across all application support activities.
In addition to day-to-day application management, HCTec supports project-based work, including upgrades, go-lives, testing, and workflow optimizations. Our teams align with your strategic and tactical goals, helping to execute both routine and one-time initiatives efficiently.
Absolutely. HCTec provides full management for legacy systems during migrations or upgrades, ensuring continuity of care while your internal teams focus on strategic EHR implementation and adoption.
Yes. HCTec’s services are flexible, able to expand or contract based on seasonal demand, temporary projects, or organizational changes. This scalability helps health systems maintain high performance without adding permanent overhead.