At the service desks that HCTec runs for health care institutions, AI is transforming the healthcare IT service desk from a reactive support function into a strategic source of operational intelligence. For example, now 100% of service calls can now…
To download our case study, click here. Executive summary: This healthcare organization struggled with maintaining quality service levels on their Technical Service Desk. HCTec rebadged 17 of the system’s agents and has significantly improved Service Level Agreement (SLA) performance. Partner background:…
To download our case study, click here. Executive summary: A leader in urgent care services needed a trusted partner to support its Epic implementation, go-live, and staffing needs across 120 clinics in North Carolina, Florida, Texas, and Arizona. As the first…
To download our case study, click here. Executive summary: An academic system faced a major staffing challenge during a critical Epic Go-Live event. When their selected partner failed to deliver, HCTec stepped in with only seven days’ notice to deploy…
To download our case study, click here. Executive summary: A not-for-profit hospital system partnered with HCTec to transition from utilizing a large number of contractors for supporting their Epic EHR, to building their own support team comprised of high-quality, permanent-placement roles…
Executive Summary: HCTec partnered with an ambulatory managed service organization to provide IT support for the organization’s 73 ambulatory multi-specialty care clinics across multiple states, including end-user device management and support (laptops, desktops, tablets, printers, telephones) and network infrastructure support…
Across the U.S., Epic’s Community Connect model is gaining momentum as health systems seek to extend their electronic health record (EHR) platforms to affiliated clinics, hospitals, and physician groups. This strategy promises consistent documentation, better care coordination, and stronger network…
In an increasingly complex healthcare environment, seamless access to data across the continuum of care is critical—not just for ease and quality, but also for operational efficiency and regulatory compliance. Yet many community providers and smaller affiliated practices lack the…
In a comprehensive discussion between leaders from Healthcare IT Today, HCTec, and St. Barnabas Hospital in the South Bronx, New York, the elements of a fruitful partnership are shared, while showcasing their successful implementation of a new EHR, ERP system,…
In 2019, UI Health began it's partnership with HCTec to enhance its healthcare IT services and better support its patient-centered mission. Seeking a partner that could help align their operations with a service-oriented vision, UI Health aimed to improve responsiveness…