When HCTec first launched our Managed Services capability, we developed foundational pillars to ensure that our team had a shared vision for how we would serve our healthcare clients. Most often, companies that claim to be in the managed services…
HCTec recently hosted a Virtual Health IT Coffee Break featuring the IT leadership team at Hospital for Special Surgery (HSS) in New York City. The panel discussion, led by HCTec CIO Rob Dreussi, recounted some of HSS’ successful IT strategies…
Health system IT leaders work hard to maintain the integrity of their teams’ cultures. By investing in their people and promoting their organizations’ values, they strive to ensure their teams deliver on the mission of their systems: to provide an…
COVID-19 drove businesses of all kinds to adopt – or adapt to – new technologies to stay in business. Few industries required a rate of adoption – and adaptation – as fast as the one faced by the health care…
The COVID-19 pandemic has driven significant change in health care, creating operational challenges and uncertainty for providers and the patients they serve. More than ever, it is crucial for health systems to deliver on the promises of excellent services, support,…
The COVID-19 pandemic drove rapid adoption of telehealth across health care. This benefited both providers and their patients, helping to ensure access to care, prescriptions and medical advice when in-person visits were not possible. This shift to virtual care also…
A future-ready service desk has never been more important, particularly in today’s world of ever-increasing virtual interactions. As these experiences have grown more prevalent, so too have expectations for virtual and automated tech support. The great news is that you…
Hospital systems need to ensure efficiency, satisfaction for patients and clinicians, and flexibility as telehealth support needs explode. Telehealth has quickly moved from a convenient feature to a critical tool — it has never been more important for healthcare providers and their patients. As telehealth visits surge,…
Hospital systems have a way to make staffing less expensive, less time-consuming and more flexible. They realize the time is now to bolster their infrastructure. As hospitals consider ways to build out their own telehealth offerings with the current and future demand…
As you move back to more normal operations and reengage projects that may have been put on hold due to COVID-19, we believe there is a better path forward — one that helps you spend less while getting more done!…