HCTec recently hosted a Virtual Health IT Coffee Break featuring the IT leadership team at Hospital for Special Surgery (HSS) in New York City.

The panel discussion, led by HCTec CIO Rob Dreussi, recounted some of HSS’ successful IT strategies to support the hospital’s response to COVID-19, which included:

All of these required swift planning and adjustments within the organization’s IT infrastructure to support.

During the virtual panel discussion, HSS CIO Jamie Nelson and her team took attendees through their journey from the first moments of the COVID-19 pandemic to their “Return to New Normal,” sharing lessons and best practices learned throughout the process. HCTec serves as HSS’ Help Desk Support provider and also played a critical role in supporting the organization through all of these transitions during the pandemic, as Rob recounts in the discussion.

To access a recording of the virtual event, simply fill out the form below the speaker bios.



Jamie Nelson is Senior Vice President and Chief Information Officer at HSS. Under her leadership, HSS has been recognized by Epic as in the top 6% of successful EHR implementations and awarded at HIMSS Stage 7, a recognition achieved by 5% of hospitals in the U.S. and received the prestigious HIMSS Davies Award. Jamie has also been named as one of the Most Powerful Women in Healthcare IT in 2017, 2018 and 2019 by Health Data Management and one of Crain’s New York Top Women in Information Technology in 2019.

Elizabeth Pearlman is Vice President and Associate Chief Information Officer at HSS. Elizabeth has significant experience leading information technology initiatives in hospitals and health departments. In her role, she is responsible for software applications, optimization programs and solution delivery, and she led an enterprise-wide implementation of Epic, spanning all inpatient, outpatient, revenue cycle and clinical departments. She is also focused on building HSS’ digital infrastructure to support a strategic focus on patient and consumer engagement.

Bashir Agboola is Vice President of the Department of Information Technology and Chief Technology Officer at HSS. He oversees IT Infrastructure and Operations and plays a leadership role in technology strategy. He has an extensive leadership and varied professional background, ranging from IT systems integration, consulting and healthcare IT. He has spent much of the last two decades serving in various leadership capacities at top-tier academic medical institutions.

Karen Cohen is Assistant Vice President for Client Services in the Department of Information Technology at HSS. In her tenure at HSS, she has led numerous initiatives and is currently responsible for IT strategic, financial and project management; customer service and regulatory programs. Karen also leads the IT Return to New Normal post-COVID program, aimed toward maintaining efficiencies achieved and returning to a stable state post-crisis.

Rob Dreussi is Chief Information Officer at HCTec. Rob has more than 25 years of experience in healthcare information technology. During his career, Rob has used his background in data and technology to lead information technology teams and organizations through periods of growth and change. He will serve as moderator for the panel discussion.