Executive summary: A safety-net hospital in New York partnered with HCTec to support a major digital transformation initiative, including Epic Go-Live and MyChart integration. Facing a tight timeline and critical staffing needs, the hospital leveraged HCTec’s remote command center services…
To download our case study, click here. Executive summary: This healthcare organization struggled with maintaining quality service levels on their Technical Service Desk. HCTec rebadged 17 of the system’s agents and has significantly improved Service Level Agreement (SLA) performance. Partner background:…
To download our case study, click here. Executive summary: A leader in urgent care services needed a trusted partner to support its Epic implementation, go-live, and staffing needs across 120 clinics in North Carolina, Florida, Texas, and Arizona. As the first…
To download our case study, click here. Executive summary: An academic system faced a major staffing challenge during a critical Epic Go-Live event. When their selected partner failed to deliver, HCTec stepped in with only seven days’ notice to deploy…
To download our case study, click here. Executive summary: A not-for-profit hospital system partnered with HCTec to transition from utilizing a large number of contractors for supporting their Epic EHR, to building their own support team comprised of high-quality, permanent-placement roles…
Executive Summary: HCTec partnered with an ambulatory managed service organization to provide IT support for the organization’s 73 ambulatory multi-specialty care clinics across multiple states, including end-user device management and support (laptops, desktops, tablets, printers, telephones) and network infrastructure support…
In a comprehensive discussion between leaders from Healthcare IT Today, HCTec, and St. Barnabas Hospital in the South Bronx, New York, the elements of a fruitful partnership are shared, while showcasing their successful implementation of a new EHR, ERP system,…
OVERVIEW: The partnership with HCTec and Adventist Health began near the end of 2017. In the early stages of their partnership, HCTec supported Adventist Health in small, but measurable ways (IT Consulting, Go-Live Projects, etc.). However, at the forefront of…
The Client AltaMed Health Services has been a leading community health system in delivering quality care, specifically Medicaid, to the underserved communities of Southern California for more than 50 years, with over 400 providers serving 500,000+ people. Overview In August…
At the 2023 CHiME Fall Forum in Phoenix, AZ, Ray Lowe, CIO at AltaMed, and Bill Lewkowski, Vice President of Strategic Client Services at HCTec, sat down with Healthcare IT Today's John Lynn to talk about what it takes to…