Executive summary:
A safety-net hospital in New York partnered with HCTec to support a major digital transformation initiative, including Epic Go-Live and MyChart integration. Facing a tight timeline and critical staffing needs, the hospital leveraged HCTec’s remote command center services to supplement the Epic Go-Live, in addition to MyChart Patient Portal support and continued partnership for IT staffing expertise.
Partner background:
The hospital has served its New York City borough for over 100 years as a leading healthcare provider, operating with the core values of diversity, respect, integrity, vision, and excellence. In recent years, they prioritized technological upgrades to support their mission of delivering accessible, high-quality care.
Business challenges:
In November 2023, the hospital undertook a massive digital transformation initiative, launching the Epic Electronic Health Record (EHR), MyChart Patient Portal, and Oracle Enterprise Resource Planning (ERP) within a 12-month window.
This rapid timeline exposed resource gaps, particularly in the hospital’s need for certified Epic analysts and Command Center Support to facilitate smooth post-go-live adoption.
Objectives:
HCTec partnered with the hospital to:
- Provide Command Center support during Epic Go-Live.
- Source permanent Epic-certified analysts aligned with their culture.
- Extend support to MyChart users with 24x7x365 bilingual service desk assistance.
- Help sustain operational excellence and patient care throughout and after implementation.
Outcomes
To learn about how HCTec supported this New York hospital during their Epic Go-Live and MyChart integration, download the full case study here.