Healthcare IT continues to evolve at a rapid pace, driven by technological advancements and the increasing focus on digital transformation from health system leadership. In 2017, our team wrote an article asking ‘How Prepared is Your IT Help Desk for…
Staying up-to-trend with your EHR initiatives is not just a strategic choice but a necessity for organizations aspiring to deliver optimal patient care. In fact, in a recent survey conducted by Sage Growth, it was revealed that 60% of healthcare…
In part one of my “Evaluating an IT Vendor for EHR Services,” we discussed the first two steps that are critical to finding the right partner: First, laying the groundwork and identifying your health organization’s needs. Second, the importance of…
When it comes to implementing a new EHR and achieving digital transformation goals, many health systems are ill-prepared for the 24x7 support, upgrades, and maintenance required. For example, the average IT team can spend as much as 60-75% of its…
The Client AltaMed Health Services has been a leading community health system in delivering quality care, specifically Medicaid, to the underserved communities of Southern California for more than 50 years, with over 400 providers serving 500,000+ people. Overview In August…
In an era dominated by technological advancements, the healthcare industry is increasingly reliant on digital infrastructure to deliver efficient and effective patient care. However, with the benefits of technology come the risks, and one of the most insidious threats facing…
At the 2023 CHiME Fall Forum in Phoenix, AZ, Ray Lowe, CIO at AltaMed, and Bill Lewkowski, Vice President of Strategic Client Services at HCTec, sat down with Healthcare IT Today's John Lynn to talk about what it takes to…
Clinicians Remain Overwhelmed, Overworked, and Burned Out. Improved EHR Help Desk Support Mitigates these Issues while Making a Positive Impact on Clinician Workflow and Patient Care. Among many well-documented pain points for clinicians is the complexity of dealing with electronic…
Health systems continue to face significant financial challenges as they contend with inflation, workforce issues, and low margins. The environment is forcing many to rethink operations, including IT. This article explores the benefits managed services providers offer to health systems…
Historically, tech support in a hospital system or healthcare provider was viewed largely as a back-office function. Today, investment in quality support is highly strategic given the complexity of electronic health record systems, the proliferation of provider and patient-facing technologies,…