This article builds on my recent piece, Audit the Mix: Why Health Systems Must Reevaluate Their IT Staffing Strategy, where I argued, inspired by Jim Collins’ principle in Good to Great, that today’s imperative is not just to get the…
Over the last two decades in the healthcare industry, IT has evolved from a back-office utility to a frontline strategic asset. Most would agree that its strategic importance will only continue to grow. Whether enabling virtual care, securing patient data,…
How do you or your partners exercise the "Return on Interactions" philosophy? As you may recall, this was the question that I posed to you in my last blog, “A Different Perspective on ROI: Part I.” To keep the discussion…
ROI, in its traditional sense, refers to “Return on Investment” and directly measures the amount of capital return relative to an investment’s capital cost. A different perspective on ROI, championed by the late Tony Hsieh of Zappos, is less focused…
Sandra Day O'Connor passed away on December 1, 2023. Her historic role as the first female U.S. Supreme Court Justice, serving from 1981 to 2006, left a lasting impact on the legal landscape in our country. At her memorial service,…
Health systems continue to face significant financial challenges as they contend with inflation, workforce issues, and low margins. The environment is forcing many to rethink operations, including IT. This article explores the benefits managed services providers offer to health systems…
Historically, tech support in a hospital system or healthcare provider was viewed largely as a back-office function. Today, investment in quality support is highly strategic given the complexity of electronic health record systems, the proliferation of provider and patient-facing technologies,…