To download our case study, click here. Executive summary: A leader in urgent care services needed a trusted partner to support its Epic implementation, go-live, and staffing needs across 120 clinics in North Carolina, Florida, Texas, and Arizona. As the first…
To download our case study, click here. Executive summary: An academic system faced a major staffing challenge during a critical Epic Go-Live event. When their selected partner failed to deliver, HCTec stepped in with only seven days’ notice to deploy…
To download our case study, click here. Executive summary: A not-for-profit hospital system partnered with HCTec to transition from utilizing a large number of contractors for supporting their Epic EHR, to building their own support team comprised of high-quality, permanent-placement roles…
Executive Summary: HCTec partnered with an ambulatory managed service organization to provide IT support for the organization’s 73 ambulatory multi-specialty care clinics across multiple states, including end-user device management and support (laptops, desktops, tablets, printers, telephones) and network infrastructure support…
As ambulatory care evolves, seamless IT experiences play a growing role in ensuring your clinicians can deliver the highest standard of care when patients need it most. Supporting these experiences is an intricate network of IT hardware encompassing desktops, mobile…
Across the U.S., Epic’s Community Connect model is gaining momentum as health systems seek to extend their electronic health record (EHR) platforms to affiliated clinics, hospitals, and physician groups. This strategy promises consistent documentation, better care coordination, and stronger network…
Electronic health record systems have revolutionized healthcare, containing costs, streamlining processes, enhancing digital security, and improving patient outcomes. Technical management services (TMS) — also referred to as information management services (IMS) — enable practices to optimize their EHR systems, improve…
When thinking about the traditional service desk model, we imagine an office full of agents fielding incoming calls and re-directing users accordingly. As service desk needs have evolved over the years, we’ve found ways to improve key performance indicators such…
In 2019, UI Health began it's partnership with HCTec to enhance its healthcare IT services and better support its patient-centered mission. Seeking a partner that could help align their operations with a service-oriented vision, UI Health aimed to improve responsiveness…
Maximizing Healthcare Outcomes Through IT Support According to a 2018 Becker’s Health IT article, the quality of the provider’s IT support can have a major impact on patients' health, even their lives. Seven years later, this statement still rings true,…