Maximizing Healthcare Outcomes Through IT Support
According to a 2018 Becker’s Health IT article, the quality of the provider’s IT support can have a major impact on patients’ health, even their lives. Seven years later, this statement still rings true, even with advancements in healthcare technology. This is where technical managed services play a role in providing solutions designed specifically for healthcare settings. A more recent Becker’s article acknowledges the rapidly evolving landscape of healthcare technology but shares that industry leaders are expressing a common concern: the overshadowing of fundamental practices by the allure of cutting-edge innovations.
The Evolution of Healthcare Technology
With the rise of AI, telemedicine, EHR upgrades, and prioritizing data security, to name a few, we can easily lose sight of the essential bottom line – our service desk personnel and the critical role they play in ensuring our health systems can operate efficiently. In the same Becker’s article mentioned above, an executive leader at Seattle Children’s Hospital stated, “But the more we embed ourselves in the technology, the less prepared we are when that technology doesn’t work.” Pew Research Center provides a research document stating that 60% of Americans would feel uncomfortable with providers relying on AI in healthcare. With technological advancements only growing, would you consider AI reliable and secure?
The Role of Personnel in Healthcare
This prompts the question of whether your internal IT teams are equipped to handle the service requests. Has your team kept up with the latest technological trends? Do they have the skills to troubleshoot today’s common technology issues? And most importantly, do they have the time to perform any of these tasks while also focusing on your health system’s strategic goals?
Mitigating Technology Errors to Prioritize Patient Care
It is no mystery that technology is not immune to error, causing inefficiencies, security threats, and pulling your staff away from prioritizing patient care. At HCTec, our fully domestic, certified team of technicians is available 24x7x365, allowing your team to focus on what keeps your health system moving forward. The patient and provider experiences are crucial to the longevity of a health system, recognizing the need for smooth technological operations, along with basic human-to-human interaction.
Return on Interactions in Healthcare IT
In a recent article by our CEO, he discusses the importance of returning to the basics and reframing ROI. He speaks about how our teams define ROI non-traditionally, focusing on “return on interactions,” which encourages us to view our basic IT functions as a defining experience for those we serve. Our service desk teams have been trained to understand the workflows and needs of your health organization, allowing them to effectively and efficiently resolve or escalate issues that arise.
By prioritizing each caller’s experience, we act as a solid foundation for your IT team and staff, meaning we’ll keep an eye on the bottom line while you focus your efforts on meeting strategic goals. A back-to-basics approach also ensures that we deliver the highest quality results possible, reinforcing your health system’s infrastructure, systems, networks, devices, applications, and services that are essential to maintaining day-to-day operations.
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