It’s NFL playoff season and regardless of who you’re rooting for, football fans can agree that the quarterback plays a critical role in the team’s overall execution and success. In 2018, our CEO published, “Who Is Your Implementation Quarterback?” encouraging health providers to consider the benefits of having a trusted Epic Go-Live partner.
There are many benefits to having one trusted, full-service Go-Live implementation partner who understands the entire breadth of the project and delivers an end-to-end consulting and workforce resource solution. Like an elite quarterback, your trusted partner will identify risks and establish mitigation plans before they become crises. Here are some additional areas to consider when choosing your next Epic Go-Live Partner:
Experience and Expertise
Look for a partner with a proven track record in implementing Epic Go-Live projects. Experience in similar healthcare settings and familiarity with Epic systems are essential. Check references and success stories to gauge their expertise.
Resources and Scalability
Assess the partner’s resource capabilities and scalability to ensure they can handle the size and complexity of your organization. Consider factors such as the number of trained professionals, support staff, and their ability to adapt to changing project requirements.
Communication and Collaboration
Effective communication is vital during a Go-Live. Ensure your partnership has a strong Service Level Agreement (SLA), which includes a communication plan, reporting and performance standards that are clearly defined. Collaboration with your internal IT team, clinicians, and end-users is crucial for a seamless transition, so evaluate their ability to work collaboratively.
Training and Support
Evaluate the training programs provided by the Go-Live partner. Comprehensive training for end-users, support staff, and IT personnel is essential for successful implementation. Additionally, assess the level of post-implementation support you may need prior to signing the contract. Outline responsibilities to address any issues that may arise post-launch.
Compliance and Security
Healthcare data security and compliance with industry regulations are paramount. Verify that the Go-Live partner follows all necessary protocols to protect patient information and complies with relevant healthcare standards. This includes adherence to HIPAA regulations and other data protection measures.
HCTec as your Epic Implementation Partner
We know that every team is different, from your key players to your favorite plays to run, which is why we become part of your organization, not vice versa. We’ll help you build collaboration amongst the team, and drive training and change management processes with your end users.
We bring the right tools to overcome the hurdles presented in major EHR initiatives including the creation of organizational governance, validation session assistance, a superior staffing/recruiting engine, pre/post optimization and training, go-live teams as well as legacy application support and data conversions.
We hope you enjoy watching this year’s final playoff games, whether you’re watching casually or cheering on your favorite team! Let’s connect to see how we can deliver results for your organization as your partner, and implementation quarterback.