Chris Durham leads HCTec’s Service Desk Operations with a focus on building high-performing teams, implementing Lean process improvements, and delivering exceptional customer service. His 25+ years of operations leadership span healthcare IT and technology environments, where he has consistently achieved best-in-class results in customer satisfaction and operational efficiency.

Most recently, Chris served as Senior Director of Customer Support at MEDHOST, a Franklin, TN-based healthcare IT company, where he led multi-level support teams and drove operational excellence. Prior to MEDHOST, he spent 13 years at Dell Technologies in various operations leadership roles, including Contact Center Operations Manager and Production Control Manager.

Chris holds a Bachelor of Business Administration in Management and Human Resources from Trevecca Nazarene University.