Managed Services

Your hospital operates around the clock, which is why we're always available to provide support

HCTec’s U.S.-based service desk support team is always available for your organization’s IT-related questions, incidents and requests.

MAKE COST CONTROL AND USER SATISFACTION FEATURES OF YOUR SERVICE DESK USING HCTEC’S
U.S.-BASED SUPPORT

Our U.S.-based consultants provide comprehensive solutions for service desk and application support. The service desk team is available 24x7x365 for your organization’s IT-related questions, incidents and requests.

The service desk staff provide phone, email and live chat support for tasks ranging from Tier I service desk, like password resets and basic application support, to Tier II application support for complex bug fixes and system support.

Our work is measured against metrics like first call resolution, abandonment rate and speed to answer. Monitoring these metrics ensures you consistently receive the highest quality service from our team. The HCTec service desk fulfills an average of 1600 service requests each month, performs approximately 3500 maintenance tasks and provides a 97 percent customer satisfaction rate.

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Clinician / Physician Support

We know you’re good at what you do—providing high-quality, patient-centric care. We are good at what we do—providing cost-efficient EMR clinical support services. Our highly trained support desk leverages state-of-the-art technology and practical experience to ensure your providers and super users always receives quality clinical support.

Plus, support hours can be customized to meet your specific needs, such as additional support during times of unexpected overflow or during scheduled outages.

How We Work

Staffing Services

We place high-demand, hard-to-find candidates in critical client positions.

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Professional Services

Our qualified HIT teams execute large-scale client initiatives efficiently and effectively.

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