Our Nashville area-based service desk support team is available 24x7x365 to field your organization’s IT-related questions, incidents and requests.
HCTec’s U.S.-based support team offers comprehensive solutions for service desk support that are available 24x7x365 by phone, email and live chat support. Our Tier 1 Service Desk staff members understand workflows and have been trained extensively.
Maximize Tier 2 support effectiveness by using our clinical service desk team.
Clients use our specialized Clinical Service Desk support in addition to our Help Desk services to offload contact volume away from their in-house Tier 2 support teams. This staff handles EMR-related inquiries, chart correction questions, patient record searches, and inquiries about documentation or closing an encounter. Our EMR support functions include workflow optimizations, user configurations and personalizations for specific purposes. Using the Clinical Service Desk allows many clients to get the highest level of value from their Tier 2 support teams.Get In Touch
By Average Monthly Volume and Representative SLAs
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