Patient Portal Support

• 95% or greater first-call resolution
• Fast speed-to-answer
• Low abandonment rate
• Industry leading customer satisfaction
• ITIL-based support processes
• Professional and experienced agents
• Omnichannel patient support (phone, chat, text, email)
• Ability to incorporate AI/ML
• Delivery backed by Service Level Agreements (SLAs) that exceed industry standards
• Advanced knowledge of patient portal application workflows
• Robust daily and monthly reporting

Elevate patient engagement and experience with expertly managed portals. Our service desk team ensures a seamless integration of the patient portal first-level support with your existing ITService Desk and EHR application support teams. This enables quick resolution for any issues to ensure patients always have easy access to their health information, the ability to schedule appointments, communicate with healthcare providers, view test results, and more — all within your EHR.

We assist you in leveraging the data the patient portal generates, providing insights through analytics and reporting. Gaining valuable insight into this data helps you track patient engagement, measure the effectiveness of various portal features, identify areas for improvement, and make data-driven decisions to enhance patient care.

HCTec is connecting patients and healthcare through efficient portals. At HCTec, we recognize the importance of keeping patients connected with their own healthcare. By providing seamless support service for your patients, we can ensure that their technical issues are resolved with minor inconvenience. Whether a patient is having difficulty with their login credentials or navigating the system or they have a much more complex technical problem, our professional desk personnel will politely, efficiently, and expertly resolve their issue expeditiously

HCTec puts patients first with expertly managed portal solutions. Patients will never receive an away message and they can expect minimal wait times to speak to a live person. We offer around-the-clock support for uninterrupted health services. HCTec staffs four brick-and-mortar facilities in the United States 24 hours per day, 365 days per year.

HCTec ensures smooth healthcare operations for better care. When a patient is trying to schedule an appointment or receive test results, the last thing that they want to deal with is a patient portal technical issue. Our experience in empowering healthcare ecosystems through expert portal services make HCTec the ideal solution for your patient services desk. Contact HCTec to discuss healthcare technology and how it can improve the way that you serve your patient population