Managed Services

Clinical Service Desk

MANAGING EHR USER INQUIRIES IS A FULL-TIME JOB. LET IT BE OURS.

HCTec’s Clinical Service Desk specialists offload contact volume from in-house teams, freeing them to focus on strategic EHR management and optimization.

Headshot of HCTec App Support team member. HCTec’s Clinical Service Desk staff handles EHR-related inquiries, chart correction questions, patient record searches, and inquiries about documentation or closing an encounter.

EHR support functions include:

Workflow optimization
User configuration
Personalization for specific purposes
24x7x365 availability
High-priority issues escalation management
Help Desk Cost Assessment

Maximize your EHR application support team with the help of our Clinical Service Desk solution.

Get in Touch

Contract Staffing

Direct Hire

IT Service Desk