How AI Is Transforming Service Desks Without Compromising Patient Trust Artificial Intelligence is rapidly reshaping healthcare IT, and nowhere is that transformation more visible than in the service desk. Healthcare organizations are under increasing pressure to improve response times, reduce…
Why Speed Alone Is No Longer Enough For years, healthcare IT support organizations have measured success using a familiar set of metrics: ticket volume, call handle time, first-call resolution, and queue wait times. These indicators helped leaders ensure operational efficiency…
For years, healthcare IT performance has been measured by Service Level Agreements (SLAs). How fast was the call answered? How quickly was the ticket closed? Did we meet contractual response thresholds? These metrics created accountability and operational discipline. They still…
In the latest episode of the CIO Podcast, hosted by Healthcare IT Today and sponsored by HCTec, former health system CIO Todd Richardson joins host John Lynn to discuss a challenge every healthcare leader knows well: how to transform IT…
Ambulatory healthcare is evolving faster than ever. Independently owned specialty groups and outpatient clinics are being asked to deliver more access, more efficiency, and a more seamless patient experience, often with lean IT teams, tighter margins, and rising expectations around…
Healthcare organizations are being asked to move faster with technology, often with fewer resources. At the same time, hiring the right people to support that work has become increasingly difficult. Most health systems already have strong internal recruiting teams. In…
In 2026, healthcare IT leaders are rethinking what vendor trust truly means. With rising cyber threats, expanding regulatory requirements, and increasing operational complexity, trust has shifted from a soft consideration to a core strategic requirement. Healthcare organizations are no longer…
The healthcare IT landscape is in the midst of one of the fastest-moving revolutions we’ve seen over the last 25 years. As financial pressures mount and artificial intelligence (AI) evolves at an unprecedented velocity, healthcare IT staffing is being challenged…
HCTec and UI Health Discuss The Evolution of the EHR Service Desk and Leveraging an Outside Provider with Healthcare IT Today UI Health, or the University of Illinois Hospital and Health Sciences System, sought to transition from their traditional help…
As ambulatory care evolves, seamless IT experiences play a growing role in ensuring your clinicians can deliver the highest standard of care when patients need it most. Supporting these experiences is an intricate network of IT hardware encompassing desktops, mobile…