Who We Are
HCTec is a healthcare IT services organization with one clear focus: helping health systems operate with confidence. We’ve built our reputation by delivering results—supporting 100+ health systems, managing thousands of devices and desktops, completing 100+ Epic implementations, and staffing 12,000+ healthcare IT professionals since 2011.
But what sets us apart isn’t just our scale. It’s our exclusive focus on healthcare and our deep understanding of what’s at stake when IT infrastructure falters or projects go off track. We’re not just a general IT vendor—we’re an industry-trusted healthcare IT partner that understands the urgency, complexity, and responsibility that comes with supporting care delivery.
There’s a patient at the end of everything we do, and that reality drives every project, relationship, and decision we make.
Our Purpose, Vision, and Values
Our Purpose
To improve the health of the communities our clients serve by optimizing and making their IT functions better.
Our Vision
By 2027, HCTec will be the partner of choice for health systems across the country, measured by client satisfaction, retention, and financial performance. We will redefine excellence in healthcare IT services, fostering trust, innovation, and impact while improving the health of the communities our clients serve.
Our Values
Integrity – Build trust through honesty and accountability. Do what you say you are going to do. Share good news fast and bad news faster.
People – Empower teams and partners to achieve their best. Offer help and support, especially in difficult situations. Recognize and celebrate success.
Innovation – Always look for opportunities to improve. Encourage idea sharing to identify new ways to deliver better solutions. Ask “why” first, then take action.
Customer Satisfaction – Create “Raving Fan” team members and partners through exceptional service. Strive to deeply understand and anticipate needs and preferences. Ask for feedback proactively.
Excellence – Strive for the highest possible standards in everything we do. Set clear goals, measure progress against them, and be candid about performance. Build quality into everything we do.
Why Health Systems Trust HCTec
What Sets Us Apart
- Exclusively Healthcare-Focused – We serve one industry, and we do it with the expertise and commitment healthcare demands.
- 100% U.S.-Based Operations – All support delivered from four geographically diverse, HIPAA-secure facilities.
- SLA-Backed Outcomes – Performance accountability built into every engagement.
- Proven at Scale – Supporting health systems of all sizes, from community hospitals to large integrated delivery networks.
Certifications & Recognition
- HITRUST E1 Certified – Ensuring the highest standards of security and compliance for patient data.
- KLAS-Rated – Recognized in four categories for Epic go-live and EHR support services.
- CHIME Collaboration Award Winner – Honored for excellence in healthcare IT collaboration.
- Epic Partnership – Extensive experience and certifications across Epic clinical and revenue cycle modules.
- Technology Partnerships – Strategic relationships with Microsoft, Cisco, AWS, and other industry leaders.