End-to-End Epic
Community Connect Support
Epic Community Connect brings health systems and smaller affiliates together under unified technology, but success requires both infrastructure readiness and ongoing operational support.
For hosts, extending Epic through Community Connect introduces long-term responsibility: supporting multiple affiliates while maintaining service quality, security, and predictable costs.
For affiliates, joining Community Connect demands Epic-ready infrastructure and ongoing IT support that many community hospitals and clinics lack internally.
HCTec provides complete Community Connect support—from initial infrastructure preparation through ongoing managed services—acting as an extension of your IT organization on both sides.
HCTec delivers end-to-end Epic Community Connect support, ensuring successful implementations and stable operations for hosts and affiliates.
Epic Community Connect Support for Hosts
Extending Epic through Community Connect allows health systems to strengthen network alignment and care continuity, but scaling infrastructure and support across multiple affiliates without overwhelming internal IT teams requires the right partner. HCTec provides hosts with complete Community Connect support, including infrastructure preparation and ongoing managed services.
PROFESSIONAL SERVICES
Scale Infrastructure Across Affiliates
HCTec partners with host health systems to design, deploy, and scale Community Connect infrastructure programs without overextending internal IT teams.
HCTec’s Community Connect Infrastructure Services For Hosts Include:
MANAGED SERVICES
Consistent Support Across All Affiliates
HCTec provides standardized, scalable managed services that support affiliates without overwhelming host teams, delivering consistent service quality and predictable costs across your Community Connect network.
HCTec’s Community Connect Managed Services For Hosts Include:
Epic Community Connect Support for Affiliates
Joining Epic Community Connect requires infrastructure readiness and ongoing operational support that many community hospitals, ambulatory clinics, and specialty practices lack internally. HCTec helps affiliates become Epic-ready and stay operational, from infrastructure preparation through 24x7x365 managed services.
PROFESSIONAL SERVICES
Become Epic-Ready Without IT Headaches
HCTec helps affiliates prepare with Epic-ready devices, network configuration, and technical coordination, ensuring successful Community Connect implementations.
HCTec’s Community Connect Infrastructure Services For Affiliates Include:
MANAGED SERVICES
Dependable IT Operations Without Internal Teams
HCTec delivers healthcare-focused managed services so affiliates can stay operational, compliant, and focused on patient care, providing 24x7x365 Epic-certified support within the host-led Epic ecosystem.
HCTec’s Community Connect Managed Services For Affiliates Include:
Epic Community Connect Support FAQs
HCTec provides complete Community Connect support:
- Infrastructure preparation: device standardization, hardware deployment, network configuration, and readiness assessments.
- Ongoing managed services: 24x7x365 service desk, managed desktops, network infrastructure, application support, Microsoft 365 management, and compliance and security support.
Yes. HCTec works with large health systems extending Epic as hosts and with community hospitals, clinics, and ambulatory practices preparing to join or currently participating in Community Connect. Our services are tailored to your role, whether hosting or affiliating.
Infrastructure planning should begin well before go-live to avoid delays caused by device readiness, network gaps, or resource constraints. For managed services, engagement can occur during implementation planning or post-go-live when ongoing operational support is needed.
Yes. HCTec’s Community Connect services are delivered by Epic-certified analysts, engineers, and support professionals with experience supporting multi-tenant Epic environments, host governance models, and affiliate workflows.
Absolutely. HCTec is built to scale, supporting multi-site deployments and staggered affiliate onboarding without overwhelming internal IT teams. As you onboard new affiliates or expand services, we scale infrastructure and managed services to maintain consistency and accountability.
Generally, yes. Go-live is just the beginning. HCTec’s managed services help maintain system stability, security, and performance long after implementation through proactive monitoring, standardized support processes, and predictable service delivery, so your teams prevent issues rather than react to them.
HCTec applies healthcare-proven best practices, standardized configurations, and proactive security monitoring to support HIPAA compliance and reduce risk. Our Epic-certified experts validate workflows, access controls, and support processes to protect your environment and your clinicians.
Yes. HCTec acts as an extension of your team, coordinating closely with Epic, your internal IT leaders, and affiliate stakeholders to ensure alignment, transparency, and smooth day-to-day operations throughout infrastructure preparation and ongoing managed services.
What’s the difference between infrastructure services and managed services?
- Infrastructure services are project-based: preparing organizations for Community Connect through device deployment, network configuration, and readiness validation.
- Managed services are ongoing: 24x7x365 operational support including service desk, desktop management, network monitoring, application support, and security.
Many organizations use HCTec for infrastructure preparation, then transition to managed services for day-to-day operations.
Let’s Talk Epic Community Connect Needs
Epic Community Connect succeeds when infrastructure, governance, and ongoing support stay aligned across organizations. Whether you’re extending Epic to affiliate partners or preparing your organization to join Community Connect, HCTec delivers the expertise, standardization, and 24x7x365 support that ensures success.