HCTec Achieves Best-in-Class and World-Class NPS Rankings in Independent Customer Survey

Partners trust HCTec to deliver exceptional managed services and staffing solutions—and the data proves it. But a new independent survey reveals something equally important: HCTec partners aren’t asking the company to fix operational issues. They’re asking it to go deeper.

What We Measured

In June 2026, HCTec conducted a comprehensive Voice of Customer (VoC) survey administered by an independent Customer Experience research firm. The survey gathered direct feedback from partners across four service lines—Service Desk, Technical Managed Services (TMS), Application Managed Services (AMS), and Staffing—measuring satisfaction, loyalty, and the drivers of customer advocacy.

The Numbers: HCTec vs. Industry Benchmarks

HCTec’s performance across NPS (Net Promoter Score)—the gold standard for measuring customer loyalty—significantly exceeds industry benchmarks:

What PARTNERS Are Saying

The quantitative scores are compelling, but the partners’ voice tells the real story.

On responsiveness and partnership:

• “The team is always available when we need them.”
• “Very responsive and easy to work with.”
• “Feels like an extension of our organization.”

On technical depth:

• “The team’s knowledge and expertise stand out.”
• “Strong understanding of our environment.”
• “Deep understanding of our applications.”

On staffing excellence:

• “High-quality candidates.”
• “Candidates consistently meet our requirements.”
• “Very responsive recruiters.”
  

These aren’t comments about meeting SLAs. They’re reflections of genuine partnership and trust. And in a market where service providers compete on SLAs and uptime, HCTec’s partners agree: we’ve won on operational excellence. HCTec is not just meeting industry standards—it’s outperforming them. 

Ready to build a healthcare IT partnership that evolves with your organization?

Contact HCTec to explore how our solutions can transform from operational support into strategic growth.