The Executive Leadership Behind HCTec’s Growth, Innovation, and Patient-Centric Strategies

Chris Durham leads HCTec’s Service Desk Operations with a focus on building high-performing teams, implementing Lean process improvements, and delivering exceptional customer service. His 25+ years of operations leadership span healthcare IT and technology environments, where he has consistently achieved best-in-class results in customer satisfaction and operational efficiency.

Most recently, Chris served as Senior Director of Customer Support at MEDHOST, a Franklin, TN-based healthcare IT company, where he led multi-level support teams and drove operational excellence. Prior to MEDHOST, he spent 13 years at Dell Technologies in various operations leadership roles, including Contact Center Operations Manager and Production Control Manager.

Chris holds a Bachelor of Business Administration in Management and Human Resources from Trevecca Nazarene University.

With over 20 years of EHR experience—including 15 years specializing in Epic—Bernard Rush oversees HCTec’s Application Support operations and has built a proven track record in strategic resource planning, high-performing team development, and delivering successful implementations, optimization projects, and managed services.

Bernard holds a Bachelor of Arts in Organizational Management from Ashford University.

As a registered nurse with an MBA and over 20 years of healthcare technology experience, Dan O’Connor combines clinical expertise with IT leadership to deliver solutions that improve patient safety, care quality, and client satisfaction at HCTec. His unique background bridges clinical workflows and technology strategy.

Prior to joining HCTec in 2019, Dan served as CIO at United Memorial Medical Center, where he led strategic planning and IT operations, and as Vice President of Client Relations at Stoltenberg Consulting, supporting over 100 healthcare organizations.

Dan holds a Master of Business Administration from the University of Rochester – Simon Business School, a Bachelor of Science in Marketing and Management from Alfred University, and an Associate of Science in Nursing from Alfred State College.

Steven Norris serves as Vice President of Technical Services at HCTec, where he leads the strategy, operations, and delivery of technical services for healthcare and enterprise clients. With more than 25 years of IT experience—including over 15 years in managed services—he brings deep expertise in aligning technology operations with business objectives, particularly in healthcare.

Steven specializes in designing and implementing secure, scalable IT infrastructures, with a strong background in disaster recovery, solution architecture, and managed services leadership. At HCTec, he oversees Technical Services operations with a focus on service excellence, customer experience, and operational efficiency, including leading initiatives such as HITRUST certification.

Known for his strategic and operational leadership, Steven builds high-performing teams and drives measurable outcomes. Prior to joining HCTec in 2021, he served as Executive Vice President of Technical Services and Partner at Talon Healthy IT Services, leading call center and managed IT service teams.

Diane Snyder heads HCTec’s Human Resources operations with expertise in strategic planning, talent management, and employee engagement. Since joining HCTec in 2014, she has built comprehensive HR programs that foster organizational effectiveness and support the company’s growth in healthcare IT staffing and managed services.

Diane’s HR leadership spans recruitment, business partnering, and HR project management across healthcare and technology sectors. Prior to HCTec, she held HR roles at Nixon Power Services and other organizations.

Diane holds a Master’s degree in Business Administration, Management and Operations from Central Michigan University and a Bachelor of Arts in Industrial and Organizational Psychology from Wright State University. She is a certified Professional in Human Resources (PHR).

Lei Zheng oversees all financial operations at HCTec, including planning, reporting, and day-to-day financial management. Since joining HCTec in 2019, she has progressed from Accounting Manager to Controller to her current role as Vice President, bringing expertise in GAAP compliance, SOX requirements, and strategic financial planning to support the company’s growth.

Prior to HCTec, Lei served as Senior Accountant at HCA Healthcare Physician Services Group and Senior GL Accountant at Amdocs, where she managed month-end closings, balance sheet reconciliations, and internal audit support.

Lei holds a Master’s degree in Accounting from Washington University in St. Louis and a Bachelor of Science from the University of Wisconsin-Stevens Point. She is a Certified Public Accountant.