Contact Us

Expert Support That Keeps Patients Connected to Their Care

When patients can easily access their health information, engagement increases, care improves, and trust grows. HCTec U.S.-based, 24x7x365 Patient Portal Support ensures that every patient-facing portal interaction is handled by a reliable partner.

Patient Portal Support Matters in Healthcare

In today’s tech-driven healthcare environment, patient engagement starts long before a clinical encounter, and it often hinges on whether a patient can simply access their portal. HCTec’s Patient Portal Support ensures that access is never an obstacle.

With highly-responsive, healthcare-trained specialists, omnichannel availability, and a service model built around the patient experience, we help health systems turn portal support into a genuine competitive advantage and an opportunity to amplify meaningful patient engagement.

HCTec’s Patient Portal Support ensures patients always have fast, expert access to the tools they need to manage their care without friction, frustration, or gaps in availability.

95%+
first-call resolution rate
24x7x365
patient portal support
600+
U.S.-based employees

Supporting

Epic MyChart, Oracle & MEDITECH
platforms
Omnichannel
support (phone, chat, text, email)
4brick-and-mortar
U.S. support facilities

The Benefits of HCTec’s Patient Portal Support

Quick Resolutions That Strengthen the Patient Relationship

  • Fast, compassionate resolution of patient portal issues
  • Turn moments of frustration into positive touchpoints
  • Reinforce patient trust in your health system
  • Support that protects the overall patient experience

Support That Drives Meaningful Patient Engagement

  • Build patient trust through responsive, empathetic service
  • Encourage portal adoption and increased utilization
  • Transform the portal into an ongoing care engagement tool
  • Remove barriers that discourage digital interaction

Expertise That Reflects Well on Your Health System

  • Agents trained across Epic MyChart, Oracle Corporation platforms, and MEDITECH
  • Deep platform knowledge paired with genuine empathy
  • Professional interactions that elevate patient perception
  • Patients feel supported—not just served

Better Portal Access, Better Outcomes, and a Healthier Bottom Line

  • Improved portal access that supports proactive patient behaviors
  • Reduced appointment no-shows and care delays
  • Fewer gaps in chronic disease management
  • Eliminate technical barriers that drive unnecessary costs

Reliable Availability That Meets Patient Expectations

  • 24x7x365 support aligned with patient needs
  • Structured processes and performance visibility
  • Consistent service quality across all shifts
  • Clear insight into the patient support experience

Reduced Pressure on Internal IT and Clinical Teams

  • High-volume, lower-complexity portal requests handled externally
  • Internal IT and clinical teams freed for higher-impact work
  • Reduced resource strain without sacrificing patient experience
  • Scalable support that adapts to demand

President, Regional Healthcare Facility

Utilizing HCTec’s Technical Managed Services allows our organization to focus on our business at hand, nurturing our clients.

Manager of IT, Large Health System

The firm’s leadership and administration supervisors have been phenomenal in working with my team and marrying our processes. They are either adopting our processes or ensuring that our process and their process match up well.

Manager of IT, Regional Health System

I am extremely happy with the proposition that HCTec brings; there is no way I can do in-house what I do with them. Their value proposition is off the charts.

Case Study

Real Results From
Real Healthcare Partners

In early 2021, a large U.S. health system was flooded with vaccine-related patient calls overnight, overwhelming their phone lines and pulling staff away from everyday care.

With a typical implementation timeline of two to three months, they needed a partner who could move faster. HCTec deployed a 70+ agent Epic MyChart support desk in under three weeks. Read the full case study to see how.

Read the Case Study

Patient Portal Support FAQs

HCTec’s specialists handle the full range of patient-facing portal needs, including login and password resets, record access, appointment scheduling, test result navigation, and general portal questions. Our agents are platform-trained across Epic MyChart, Oracle, and MEDITECH, so patients get accurate help fast regardless of which system your health system uses.

Our Patient Portal Support operates around the clock, every day of the year. With four brick-and-mortar U.S. facilities and 24x7x365 coverage, patients never reach an away message or experience gaps in availability.

Service continuity is built into our infrastructure. With multiple U.S.-based facilities, redundant systems, and real-time workforce management, HCTec maintains uninterrupted portal support even when individual sites experience disruptions.

HCTec is HITRUST certified and operates exclusively from HIPAA-secure U.S.-based facilities. Our agents are trained on privacy and security protocols, and all patient interactions are protected by industry-leading compliance standards.

We measure patient satisfaction the same way health systems do—by outcomes, not activity. Fast speed-to-answer, a 95%+ first-call resolution rate, and omnichannel accessibility (phone, chat, text, email) ensure patients get the help they need in the way that works best for them.

Yes. HCTec functions as a seamless extension of your existing IT Service Desk and EHR application support teams. We align with your workflows, escalation paths, and communication standards so patients experience one cohesive support model, not a handoff.

Let’s Talk Patient Portal Support Needs

Every patient interaction with your portal is a chance to build trust… or lose it. HCTec’s Patient Portal Support ensures it’s always the former, with expert, compassionate specialists ready to help patients stay connected to their care around the clock.

Engage with HCTec
Back To Top