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Outcome-Driven Support For Every Platform, Every Environment, Every Size

HCTec delivers accountable, SLA-backed AMS that improve performance, reduce operational burden, and create capacity for strategic growth. From ambulatory clinics to multi-hospital enterprises, we scale with your organization across Epic, Oracle Health, MEDITECH, and beyond.
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Application Managed Services Matter in Healthcare

Clinical applications sit at the center of care delivery, but supporting them requires constant attention. Internal teams are often stretched across break-fix issues, maintenance, upgrades, and new initiatives, leaving little room for proactive optimization.

When applications are unstable or under-supported, the impact is immediate: clinician frustration, workflow disruption, and risk to patient care.

HCTec Application Management Services are delivered through a structured governance and SLA framework designed to ensure transparency, accountability, and continuous performance improvement across your EHR environment.

125+
Epic-certified application analysts
150+
experienced EHR analysts
100+
Epic implementations supported
100+
Epic ATE go-live and training engagements
12000+
application tasks resolved
100+
hospitals supported daily

HCTec’s Application
Managed Services:

  • Keep the Lights On (KTLO)
    • Break-fix
    • Master file updates/requests
    • Maintenance tasks
    • User provisioning/SER maintenance
  • Full Application Management
    • Implementation, build, and support
    • Upgrade build and support
    • Epic Gold Stars and Honor Roll Support
    • Project management and delivery
    • Flexible and scalable to meet evolving needs
    • Supplemental Analysts
    • Long-term staff augmentation
    • EHR Application Support

The Benefits of HCTec’s Application Managed Services

Improved Application Reliability

  • Consistent support for Epic, Oracle, MEDITECH, and third-party applications
  • Incident management, break-fix issues, service requests, and maintenance tasks
  • Reliability helps health systems maintain application performance and minimize disruptions

Reduced Operational Strains on Internal Teams

  • Routine application management, upgrades, and project-based support handled externally
  • Relieves internal teams from constant ticket queues
    Reduces burnout and improves focus
  • Creates capacity for higher-value clinical and operational initiatives

Quick Response Time and Resolutions

  • Clearly defined Service Level Agreements (SLAs) and performance metrics
  • Standardized operating processes for consistency
  • Predictable response times and reliable resolutions
  • Clear communication without fragmented or ad hoc support models

Experienced Analysts Embedded in Your Environment

  • U.S.-based, W-2 EHR analysts acting as an extension of your team
  • Deep platform expertise across leading healthcare applications
  • Experience grounded in real-world clinical and operational workflows
  • Support decisions aligned with hospital environments’ needs

Stronger Governance and Accountability

  • Clear ownership and structured support processes
  • Defined performance visibility and reporting
  • Consistent oversight across application environments
  • Greater control and confidence in application management

Expanded Capacity for Strategic Optimization

  • Routine support and maintenance handled externally
  • Internal teams freed to focus on optimization initiatives
  • Improved workflows and enhanced usability
  • Stronger alignment between applications and clinical and operational goals

Scalable Support for Health Systems of All Sizes

From small and mid-market health systems to large, multi-location healthcare organizations, HCTec’s dependable application managed services scale to meet your organization’s size and complexity.

President, Regional Healthcare Facility

Utilizing HCTec’s Technical Managed Services allows our organization to focus on our business at hand, nurturing our clients.

Manager of IT, Large Health System

The firm’s leadership and administration supervisors have been phenomenal in working with my team and marrying our processes. They are either adopting our processes or ensuring that our process and their process match up well.

Manager of IT, Regional Health System

I am extremely happy with the proposition that HCTec brings; there is no way I can do in-house what I do with them. Their value proposition is off the charts.

Urgent Care System Leadership Team

HCTec played a critical role in ensuring the success of our Epic implementation. Their expertise in staffing and go-live support made a complex transition seamless. The team’s professionalism and dedication set them apart as a trusted long-term partner.

Case Study

Real Results From
Real Healthcare Partners

When Prisma Health aimed to standardize medical records across its facilities by implementing Epic as its primary EHR, it partnered with HCTec to manage the transition. Navigating a complex environment that included Oracle, MEDITECH, and multiple ambulatory systems, HCTec provided 24x7x365 support for 85 legacy applications, ensuring operational continuity and minimizing strain on internal teams.

Read the Case Study

Healthcare IT Application Managed Services FAQs

HCTec supports a wide range of healthcare applications, including leading EHR platforms such as Epic, Oracle Health (Cerner), and MEDITECH, as well as legacy systems and third-party clinical and operational applications.

HCTec offers a structured AMS Assessment designed to evaluate your current support model and identify performance gaps. This formal engagement includes:

  • Stakeholder interviews
  • Ticket and governance analysis
  • Workflow observation
  • Post-assessment report with recommendations

The assessment frequently uncovers cost-saving opportunities, optimization gaps, governance improvements, capacity constraints, and performance risks. This provides a clear, actionable roadmap whether you move forward with full Application Managed Services or implement improvements internally.

Our skilled analysts act as an extension of your team, collaborating closely with internal staff to provide seamless support. By embedding our analysts into your workflow, we help maintain continuity, share knowledge, and ensure that both routine and strategic initiatives stay on track.

Yes. Our U.S.-based analysts hold Epic certifications and 90+ additional professional designations (RN, RHIA, PharmD, MBA, etc.). Most have prior hospital experience with the applications they support, ensuring support is grounded in real clinical and operational workflows.

HCTec offers 24x7x365 coverage, backed by industry-leading SLAs. Our teams monitor and manage incidents, service requests, and maintenance, providing reliable support when clinicians and operations need it most.

We follow standardized operating processes and track performance against clearly defined SLAs. Regular reporting, partner satisfaction metrics, and structured workflows establish predictable outcomes and accountability across all application support activities.

In addition to day-to-day application management, HCTec supports project-based work, including upgrades, go-lives, testing, and workflow optimizations. Our teams align with your strategic and tactical goals, helping to execute both routine and one-time initiatives efficiently.

Absolutely. HCTec provides full management for legacy systems during migrations or upgrades, ensuring continuity of care while your internal teams focus on strategic EHR implementation and adoption.

Yes. HCTec’s services are flexible, able to expand or contract based on seasonal demand, temporary projects, or organizational changes. This scalability helps health systems maintain high performance without adding permanent overhead.

Let’s Talk Application Managed Services

Whether you need ongoing application support, legacy system management, or extra capacity for upgrades and projects, HCTec delivers reliable, healthcare-focused application management you can trust.

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