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Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional nonprofit healthcare network with more than 14,000 employees that provides services at 10 hospitals and more than 300 outpatient sites. Dedicated to advancing medical education, SLUHN is the pre-eminent teaching hospital in central-eastern Pennsylvania and is the only healthcare system in the region to earn Medicare ’s five-star rating for quality, efficiency, and patient satisfaction.
Challenge
SLUHN acquired three healthcare facilities, all of which had a legacy EHR software package. The leadership at SLUHN faced a common dilemma—hire consultants to complete the transition to the new EHR system (Epic) at the new facilities or use their internal IT team for the project.
The experience HCTec sought to provide was more than just a service; it was a long-term partnership.
Christine Brutschea, Associate Chief Information Officer, SLUHN
Solution
Looking at the return on investment, SLUHN’s selection committee found that partnering with HCTec’s managed services team, as opposed to traditional on-site consultants, would mean substantial savings for the organization. It was determined by the executive team that SLUHN would realize a 35 percent reduction in the projected EHR implementation spend to bring the three new facilities onto Epic.
HCTec Managed Services delivered a dedicated remote team of multi-certified Tier II analysts with an average of five-plus years of Epic implementation expertise. HCTec also offered redundant coverage across every application, meaning that HCTec had solutions experts trained in SLUHN’s systems who could service unexpected needs on demand.
HCTec had access to qualified resources that they could rapidly deploy based on our needs and get acclimated to our system much quicker than we could have done.
