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EHR Legacy Systems Support

WHEN IMPLEMENTING A NEW EHR, HEALTHCARE IT STAFF ARE OFTEN TORN BETWEEN IMPLEMENTING THE NEW EHR AND SUPPORTING THE LEGACY SYSTEM.

HCTec can ensure support continuity for legacy EHRs while internal staff is trained on replacement systems during EHR system implementations.

HCTec team member showing a client something on the computer.

HCTec health IT consultants have extensive experience supporting EHRs and related applications during a transition period.

Healthcare IT organizations spend countless hours on EHR system implementation. During an EHR transition, the applications that will be sunset with the introduction of the new EHR – the “legacy” system – still need to be maintained and supported. This often leaves the internal team of Application Analysts caught between implementing the new EHR and supporting the legacy system.

HCTec’s Legacy EHR Application Support team is available to assist. Whether located onsite or remotely, our team starts with a discovery phase documenting your organization’s processes, procedures and actions. Our team members will then methodically assume responsibility for system maintenance activities with your organization’s SMEs in an advisory capacity. Following EHR go-live, we work with clients to phase out our support and ensure a smooth operational ramp down of legacy services.

Our team has extensive experience with supporting legacy applications during EHR system implementations. We are highly ranked on KLAS for both Cerner and Epic application support, and Cerner named HCTec a partner in support of the United States Veteran’s Administration Electronic Health Record Modernization Project. Our team is also well-versed in Meditech and AllScripts, as well as other third-party EHR applications.

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