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Managed Services

COVID-19 Vaccine Support

HCTec is partnering with health systems across the country to support COVID-19 vaccine administration.

HCTec offers the healthcare consulting expertise, IT staffing services and high-capacity technology necessary to support this important work.

HCTec team member working in cubicle on headset.From an influx of calls, emails and texts related to vaccine inquiries and scheduling, to the time-intensive task of creating thousands of new patient portal accounts for those who don’t have them, vaccine administration has become an enormous undertaking for health systems.

HCTec offers the healthcare consulting expertise, IT staffing services and high-capacity technology necessary to support this important work.

To find out more information on how our IT outsourcing services can remove the burden off your internal IT team, reach out today and one of our IT recruiting representatives will get in touch.

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SOLUTION HIGHLIGHTS

  • U.S.-based Service Centers
  • Dedicated Service Delivery Manager
  • First point of contact for problems and inquiries
  • Triage self-service tickets
  • Advanced knowledge of common workflows
  • Escalation and resolution process
  • Dedicated agents with overflow agent pools
  • Daily and monthly performance reporting
  • Participate in customer satisfaction program
  • Backed by Service Level Agreements exceeding industry standards
HCTec team member working on the computer.
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