From an influx of calls, emails and texts related to vaccine inquiries and scheduling, to the time-intensive task of creating thousands of new patient portal accounts for those who don’t have them, vaccine administration has become an enormous undertaking for health systems.
HCTec offers the expertise, people and technology necessary to support this important work.
- Rapid deployment of 24×7 managed agent teams to assist with call volumes
- EHR appointment scheduling and patient portal support specialists
- Initial and ongoing agent education by HCTec’s specialized Continuous Improvement and Training Teams
- High-capacity Contact Center solution with advanced, intelligent IVR capabilities
- Process development and coordination with clinical operations, IT, telecom, and marketing teams
- Ongoing, real-time updates on key metrics to determine effectiveness
- Month-to-month contract terms, making it easier to scale up or down quickly
To find out more information on how we can remove the burden off your internal IT team, reach out today.
