HCTec is partnering with health systems across the country to support COVID-19 vaccine administration.
HCTec offers the healthcare consulting expertise, IT staffing services and high-capacity technology necessary to support this important work.
From an influx of calls, emails and texts related to vaccine inquiries and scheduling, to the time-intensive task of creating thousands of new patient portal accounts for those who don’t have them, vaccine administration has become an enormous undertaking for health systems.
HCTec offers the healthcare consulting expertise, IT staffing services and high-capacity technology necessary to support this important work.
Rapid deployment of 24×7 managed agent teams to provide turnkey patient facing support. Areas of support include:
MyChart account activations
MyChart password resets
MyChart vaccine appointment scheduling
MyChart proxy requests
MyChart other related questions
Direct patient scheduling through Cadence
Offloading the surging call volumes onto HCTec’s state-of-the-art Contact Center solution to ensure your existing phone system has sufficient ongoing capacity
Advanced customized IVR capabilities including an intelligent “bot” solutions to reduce call volumes
Ongoing, real-time updates on key metrics to determine effectiveness
Initial and ongoing agent education by HCTec’s specialized Continuous Improvement and Training Teams
Ability to assist Spanish callers
Certified Epic analyst teams for any related Covid-19 Vaccine configuration, including:
Ambulatory
Cadence
Clarity
Cogito
Healthy Planet
Health Information Management
MyChart
Reporting Workbench
Resolute Professional Billing and Claims
User Security
Willow
To find out more information on how our IT outsourcing services can remove the burden off your internal IT team, reach out today and one of our IT recruiting representatives will get in touch.