Our managed services are customized to address your organization’s unique challenges. We partner with you to become a seamless part of your overall IT organization so your internal IT teams can work on priority projects that foster innovation and advance your strategic objectives.
We have proven results and the experience required to improve your essential, day-to-day IT functions so you can focus on strategic objectives and innovation. You can expect improved IT employee retention and satisfaction, predictable and efficient costs, and increased service quality and end-user satisfaction.
Leverage our expertise and scale to manage costs when your work volumes vary, enhance operational efficiency, and ensure a secure and reliable technological infrastructure. We flex our delivery teams up or down as needed so you can easily and quickly respond to changing circumstances without significant disruptions or costly infrastructure changes.
Our 600+ FTE delivery teams become an extension of your IT organization — assuming the same role and responsibilities as your in-house team. We’ve worked with clients of all sizes, from large multi-hospital health systems to community hospitals as well as ambulatory physician groups, giving us the experience and expertise required to tackle any challenge.
We’ve invested millions in advanced technology and specialized tools, with four geographically diverse, physical, state-of-the-art redundant service centers. All of our HIT experts are 100% U.S.-based, avoiding any concerns relating to communication or cultural differences while protecting your PHI and intellectual property.
HCTec’s Application Managed Services support all industry-leading EHRs focusing on “break-fix” incidents and maintenance tasks to service requests, upgrade support, go-live services, and testing by our EHR analysts.
HCTec’s 24x7x365 General Service Desk will help increase end-user satisfaction, control costs, and improve service levels by leveraging your ITSM system, providing known agents, robust service levels, client service management, and escalation desk services.
Having a 24x7x365 dedicated line at the point of care for clinicians and other end users increases satisfaction with your EHR. IT support will allow your analysts to focus on strategic EHR management and optimization while we resolve or triage calls.
HCTec’s Patient Portal Support team provides 24x7x365 customer-focused IT support. Our dedicated team will help your patients navigate scheduling appointments, making payments, ordering medications, finding results, and much more.
HCTec offers you the resources of an enterprise-level healthcare IT department at a fraction of the cost, ensuring that your systems always operate at peak performance. We take on the day-to-day responsibilities of IT operations so you can dedicate resources back to your core competencies, such as providing the best patient experience and operational efficiency.
At HCTec, we leverage 15+ years of experience to develop a solution tailored to your health system’s needs. We specialize exclusively in HIT, giving us a deep understanding of healthcare organizations and their unique requirements.
AltaMed’s VP and Chief Information Officer had a strategic vision that providers, specifically in the Medicaid market, can be excellent. To accomplish this, he turned to HCTec to help his team better utilize the Epic application and improve their Level 8 designation in Epic’s Gold Stars program, which grades health systems on how effectively they use Epic.
HCTec uncovered additional Epic tools to increase patient usage rate, and AltaMed achieved Epic Gold Star Level 9 designation.
