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Managed Services

Vaccine Admin Support

HCTec team member working in cubicle on headset.

HCTec is partnering with health systems across the country to support COVID-19 vaccine administration.

From an influx of calls, emails and texts related to vaccine inquiries and scheduling, to the time-intensive task of creating thousands of new patient portal accounts for those who don’t have them, vaccine administration has become an enormous undertaking for health systems.

HCTec offers the expertise, people and technology necessary to support this important work.

  • Rapid deployment of 24×7 managed agent teams to assist with call volumes
  • EHR appointment scheduling and patient portal support specialists
  • Initial and ongoing agent education by HCTec’s specialized Continuous Improvement and Training Teams
  • High-capacity Contact Center solution with advanced, intelligent IVR capabilities
  • Process development and coordination with clinical operations, IT, telecom, and marketing teams
  • Ongoing, real-time updates on key metrics to determine effectiveness
  • Month-to-month contract terms, making it easier to scale up or down quickly

To find out more information on how we can remove the burden off your internal IT team, reach out today.

Contact Us

SOLUTION HIGHLIGHTS

  • U.S.-based Service Centers
  • Dedicated Service Delivery Manager
  • First point of contact for problems and inquiries
  • Triage self-service tickets
  • Advanced knowledge of common workflows
  • Escalation and resolution process
  • Dedicated agents with overflow agent pools
  • Daily and monthly performance reporting
  • Participate in customer satisfaction program
  • Backed by Service Level Agreements exceeding industry standards
HCTec team member working on the computer.

How We Work

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The Healthcare Informatics 100

Customer Rated, KLAS Reviewed

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One of Nashville's Largest Health Care IT Companies

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One of Nashville's Largest Privately Held Companies