COVID-19 Vaccine Support

From an influx of calls, emails and texts related to vaccine inquiries and scheduling, to the time-intensive task of creating thousands of new patient portal accounts for those who don’t have them, vaccine administration has become an enormous undertaking for health systems.

HCTec offers the healthcare consulting expertise, IT staffing services and high-capacity technology necessary to support this important work.

• Rapid deployment of 24×7 managed agent teams to provide turnkey patient facing support. Areas of support include:
  • MyChart account activations
  • MyChart password resets
  • MyChart vaccine appointment scheduling
  • MyChart proxy requests
  • MyChart other related questions
  • Direct patient scheduling through Cadence
  • Offloading the surging call volumes onto HCTec’s state-of-the-art Contact Center solution to ensure your existing phone system has sufficient ongoing capacity
  • Advanced customized IVR capabilities including an intelligent “bot” solutions to reduce call volumes
  • Ongoing, real-time updates on key metrics to determine effectiveness
  • Initial and ongoing agent education by HCTec’s specialized Continuous Improvement and Training Teams
  • Ability to assist Spanish callers
• Certified Epic analyst teams for any related Covid-19 Vaccine configuration, including:
  • Ambulatory
  • Cadence
  • Clarity
  • Cogito
  • Healthy Planet
  • Health Information Management
  • MyChart
  • Reporting Workbench
  • Resolute Professional Billing and Claims
  • User Security
  • Willow

To find out more information on how our IT outsourcing services can remove the burden off your internal IT team, reach out today and one of our IT recruiting representatives will get in touch.