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Managed Services

Telehealth Support

TELEHEALTH HAS GROWING IMPORTANCE FOR MANY HEALTHCARE PROVIDERS AND THEIR PATIENTS

Knowledgeable HCTec staff are available 24x7x365 to help make telehealth work easier for patients’ healthcare visits

Telehealth transforming healthcare. In addition to immediate value during the current COVID-19 pandemic, telehealth has great promise for future scenarios, such as expected physician and other clinician shortages and the need for medical care in remote locations. However, for some patients and providers, there are technological hurdles to telehealth, at least as a patient begins to use it, that can hinder the telehealth online connection.

HCTec teams have long proven themselves to be flexible with new support demands and with finding the right solution, from helping patients locate appointments, testing web meeting technologies like Zoom, download apps onto a smartphone, or even change a password to make a download possible. They are also helping providers set up their workstations to conduct appointments.

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SOLUTION HIGHLIGHTS

  • U.S.-based Service Centers
  • Dedicated Service Delivery Manager
  • First point of contact for problems and inquiries
  • Triage self-service tickets
  • Advanced knowledge of common workflows
  • Escalation and resolution process
  • Dedicated agents with overflow agent pools
  • Daily and monthly performance reporting
  • Participate in customer satisfaction program
  • Backed by Service Level Agreements exceeding industry standards

How We Work

The Healthcare Informatics 100

One of Nashville's Largest Health Care IT Companies

One of Nashville's Largest Privately Held Companies