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Managed Services

Telehealth Support

TELEHEALTH HAS GROWING IMPORTANCE FOR MANY HEALTHCARE PROVIDERS AND THEIR PATIENTS

Our knowledgeable HCTec staff is available 24x7x365 to help make telehealth work easier for patients’ healthcare visits.

HCTec team member talking on a headset and working on the computer.

Telehealth is transforming healthcare. In addition to immediate value during the current COVID-19 pandemic, telehealth has great promise for future scenarios, such as expected physician and other clinician shortages and the need for medical care in remote locations. However, for some patients and providers, there are technological hurdles to telehealth, at least as a patient begins to use it, that can hinder the telehealth online connection.

HCTec teams have long proven themselves to be flexible with new support demands and with finding the right solution, from helping patients locate appointments and test web meeting technologies like Zoom, to helping them download apps onto a smartphone and even change a password to make a download possible. They are also helping providers set up their workstations to conduct appointments.

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HCTec’s Telehealth solution features include:

  • U.S.-based Service Centers
  • Dedicated Service Delivery Manager
  • First point of contact for problems and inquiries
  • Triage self-service tickets
  • Advanced knowledge of common workflows
  • Escalation and resolution process
  • Dedicated agents with overflow agent pools
  • Daily and monthly performance reporting
  • Participate in customer satisfaction program
  • Backed by Service Level Agreements exceeding industry standards
HCTec team member working on the computer.
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