Managed Services

OUR TEAM HANDLES SUPPORTING YOUR EMR SO
YOUR IT TEAM IS FREED TO OPTIMIZE IT

HCTec’s application support team streamlines Tier 2 support, saving you money and increasing your project hours

FINDING SUPPORT STAFF SKILLED IN SOME SPECIFIC APPLICATIONS CAN BE DIFFICULT IN OUR CURRENT LABOR MARKET

We know you are good at what you do—providing high quality, patient-centric care. We are good at what we do—providing cost-efficient EMR support services and expertise in patient portal support. EMR systems require a high level of ongoing support and continual enhancement. That level of support takes your highly skilled AMS IT talent away from the tasks they were hired to perform—optimizing your EMR. HCTec Managed Services can get them back on task by operating as an extension of your IT department with certified and highly skilled associates delivering expert support. Our Atlanta and Nashville-based teams enable your AMS services staff to refocus on strategic projects, reduce work fragmentation and manage non-productive time. HCTec’s service level agreements and guaranteed rates allow your clinical staff to get the best quality service and avoid unexpected costs. Want to learn more? Read to learn how we’ve helped Saint Luke’s Health System overcome the challenges of simultaneously optimizing and supporting their EMR or take a look at our Best Practices for Choosing a Managed Services Partner for EMR Support eBook.

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Legacy Systems Support

Legacy systems in healthcare are inevitable. That’s why our team supports legacy applications. In addition to providing on-going support, our experienced consultants provide holistic counsel to assess your organization’s technology needs and plan for what’s next.

Whether its a legacy conversion or upgrade, or a electronic medical record (EMR) or enterprise resource planning (ERP) platform replacement, our service team is there to provide support during transitions. With extensive experience in over 30 different applications and systems, we have access to high-quality support representatives and consultants to ensure there are no gaps in support.

If questions or concerns do arise, we leverage our close partnerships with application and solution organizations, such as Cerner, Epic and Infor to get answers and find solutions for our clients.