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Managed Services

Application Support

WE FOCUS ON HELPING CLIENTS CUT THEIR COSTS, INCREASE STAFF TIME FOCUSED ON ADVANCING THE EMR, REDUCE IN-HOUSE TURNOVER AND IMPROVE END-USER SATISFACTION

Our CHIME Award-winning Tier 2 support extends in-house team effectiveness, meeting and in many cases exceeding client service levels.

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OUR CERTIFIED TIER 2 SUPPORT TEAMS HANDLE EPIC, CERNER, AND OTHER EMRS, AS WELL AS MULTIPLE THIRD-PARTY APPLICATIONS.

HCTec operates as an extension of your IT department, with certified and highly skilled associates delivering expert support.  We take full responsibility for clients’ applications, troubleshooting and resolving application support issues from our Nashville-area contact centers, based on our strict service level agreements.

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SOLUTION HIGHLIGHTS

SERVICE METRIC HIGHLIGHTS

By Average Monthly Volume and Representatives SLAs

2,500

Incidents Closed

1,000

Service Requests Fulfilled

>90%

Resolved Time

94%

Customer Satisfaction

HCTEC WILL PROVIDE LEGACY SYSTEMS SUPPORT WHILE YOU ARE TRAINING FOR AND IMPLEMENTING A SUCCESSOR EMR SYSTEM

Legacy systems and the need to support them during a transition or upgrade are inevitable. In addition to ongoing support, our experienced consultants can provide holistic counsel to assess your organization’s technology needs, help fill any support gaps and plan for what’s next.

Learn how we’ve helped Saint Luke’s Health System overcome the challenges of simultaneously optimizing and supporting their EMR.

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How We Work

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The Healthcare Informatics 100

Customer Rated, KLAS Reviewed

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One of Nashville's Largest Health Care IT Companies

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One of Nashville's Largest Privately Held Companies