Our CHIME Award-winning Tier 2 support extends in-house team effectiveness, meeting and in many cases exceeding client service levels.
HCTec operates as an extension of your IT department, with certified and highly skilled associates delivering expert support. We take full responsibility for clients’ applications, troubleshooting and resolving application support issues from our Nashville-area contact centers, based on our strict service level agreements.
By Average Monthly Volume and Representatives SLAs
Incidents Closed
Service Requests Fulfilled
Resolved Time
Customer Satisfaction
Legacy systems and the need to support them during a transition or upgrade are inevitable. In addition to ongoing support, our experienced consultants can provide holistic counsel to assess your organization’s technology needs, help fill any support gaps and plan for what’s next.
Learn how we’ve helped Saint Luke’s Health System overcome the challenges of simultaneously optimizing and supporting their EHR.
We place high-demand, hard-to-find candidates in critical client positions.
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Our qualified HIT teams execute large-scale client initiatives efficiently and effectively.
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We help clients optimize the use of in-house staff by providing high-quality remote support.
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