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Managed Services

Application Support

WE HELP CLIENTS CUT COSTS, INCREASE STAFF TIME FOCUSED ON ADVANCING THE EHR, REDUCE IN-HOUSE TURNOVER AND IMPROVE END-USER SATISFACTION

Our CHIME Award-winning Application support extends in-house team effectiveness, meeting and in many cases exceeding client service levels.

Headshot of an HCTec team member on a headset

We launched our healthcare Managed Services offering in 2016 with the simple goal of helping our clients do more with their EHRs. We operate as an extension of your IT department with certified and highly skilled associates delivering expert support for Epic, Cerner, Meditech, AllScripts and other EHRs, as well as multiple third-party applications.

Daily EHR application management support invades the valuable time of your highly skilled IT team members, leaving little time to focus on EHR optimization and the growth of strategic IT initiatives. This burden often leads to expensive IT employee turnover.

Our CHIME Award-winning Application Management service extends in-house team effectiveness by meeting, and even exceeding, client service levels.

When utilizing HCTec’s Application Management service, most healthcare organizations realize benefits, including but not limited to, a reduction in overall spend, an increase in available project hours, a fixed operating expense for support-related tasks, and an increase in employee satisfaction.

We are focused exclusively on delivering a high-quality and innovative Application Management service complete with the following features:

Our comprehensive Application Management service include:

Application Management Success

After implementing a new EHR and Revenue Cycle Management System (EPIC), Saint Luke’s Health System (SLHS) partnered with HCTec to outsource EHR system maintenance and user support, allowing SLHS’ internal IT team to more effectively spend time on strategic development of the EHR.

“Delegating the daily management and associated support tasks of our EHR has enabled Saint Luke’s IT team to become agile, flexible and efficient.”
Debe Gash, CIO, St. Luke’s Health System (Kansas City, MO)

Learn more about our work with SLHS here.

KLAS REVIEWS | HCTec Partial IT Outsourcing

“When it comes to the COVID-19 crisis, HCTec supports our EMR, and the EMR setup was very instrumental. We could not have done any of the COVID-19 things without creating the search locations, building the different order rules that are needed for testing, and building some interfaces that needed to be built, not to mention the useful reports.” 
(VP/Other Executive | Dec 2020) [GET IN TOUCH]

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SERVICE METRIC HIGHLIGHTS

By Average Monthly Volume and Representatives SLAs

2,500

Incidents Closed

1,000

Service Requests Fulfilled

>90%

Resolved Time

94%

Customer Satisfaction

HCTEC WILL PROVIDE LEGACY SYSTEMS SUPPORT WHILE YOU ARE TRAINING FOR AND IMPLEMENTING A SUCCESSOR EHR SYSTEM

Legacy systems and the need to support them during a transition or upgrade are inevitable. In addition to ongoing support, our experienced consultants can provide holistic counsel to assess your organization’s technology needs, help fill any support gaps and plan for what’s next.

Learn how we’ve helped Saint Luke’s Health System overcome the challenges of simultaneously optimizing and supporting their EHR.

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The Healthcare Informatics 100

Customer Rated, KLAS Reviewed

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One of Nashville's Largest Health Care IT Companies

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One of Nashville's Largest Privately Held Companies