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Cryptoviruses, often called ransomware, differ from normal malware. While malware is certainly malicious, cryptoviruses have bad actors behind them, actively working to seize data and then demanding a ransom for its return. It’s the 21st century version of a holdup.
Late one Saturday night, Mike Linville (Executive Director) and his wife were enjoying a horse and buggy ride in Memphis, TN when his cell phone rang. The CFO of a large materials handling company was on the call, saying his company’s network was under attack with ransomware, crippling their network. It appeared to be getting worse as time passed.
Mike contacted Steven Norris (Vice President, Technical Services) who got HCTec technical support on a call with the attacked firm’s IT management, while HCTec engineers were already en route. The HCTec team promptly pinpointed the source of the attack, halted the spread of the virus, and restored the network and server environment to its original, healthy state.
After the immediate crisis was handled, HCTec consulted on enhanced backup and security protocols to help prevent future ransomware attacks, including how to quicken the restoration of systems if needed. The company is now an HCTec Managed IT Services client, regularly requesting additional project work as needed, including the configuration and rollout of a multi-server environment and storage area network.
Client: Large-Scale Materials Handling Company
Industry: Commercial and Industrial
Client Scope: 500+ employees with multiple locations, providing products and services
Issue: Active ransomware attack across all server platforms
HCTec Services Delivered: Emergency virus remediation, IT Consulting, Complete Network Protection, Data Protection Solutions
- Emergency call placed to HCTec on Saturday night
- Remote and onsite IT engineers responded
- Disabled file shares and access across servers and the network to stop virus spread
- Identified root cause and entry of virus
- Restored data, reviewing backup files for signs of the virus
- Brought business-critical servers back online, reestablishing file shares, connections, and network environment
- Consulted on backup procedures to enhance redundancy and restoration policies
- Implemented a multiple server and storage area network
Client Comment: Even though we were not a regular client of HCTec’s, they still answered our call on a Saturday night at 10:30pm.
Resolution: The company involved is now a HCTec Managed IT Services client.