The growth of ambulatory care has been a great asset for patients. Access to treatment, procedures, and testing has become more convenient and high-tech than ever. Ensuring these facilities deliver the highest standard of care requires information technology to be seamless from the clinician to the patient. However, managing those technology systems while helping patients and providers use them correctly and efficiently is a full-time job. If you’re in the business of patient care, it shouldn’t be yours.
When partnering with a managed services provider, you can ensure your employees and providers will have an optimized EHR and dedicated IT support, creating a positive patient and provider experience through a dedicated focus on care delivery.
There is a common assumption that only complex health systems need managed services to handle their IT capabilities. The reality is, if a healthcare facility uses technology, it can benefit from managed services support, regardless of size. The ever-changing complexities of information technology and information security within ambulatory practices continue to increase and have become more demanding to manage.
Ongoing management and support of the healthcare IT environment requires a holistic approach and understanding of the entire operation to provide the optimal technology to meet the business requirements in the most effective manner. It takes an organization well-versed in this technology to provide ongoing support. Instead, many healthcare organizations make unnecessary or unsuitable investments in technology due to the limited understanding of the overall structure.
There also must be long-term planning and preparation of the IT environment, with calculated investments in technology and IT services to avoid detrimental hits of major unplanned expenses. Selecting and partnering with the correct IT managed services provider can help ambulatory facilities prepare for these investments and maintain a long-term vision when it comes to the ever-evolving world of technology. After all, the end goal of healthcare providers and healthcare IT managed services is the same – to provide an exceptional patient experience. By handing over the reins for your IT operations to a managed services provider, you allow just that by guaranteeing a stable, efficient, and high-performing IT environment in the most cost-effective manner possible.
So what does a partnership with a managed services provider look like in an ambulatory setting? Fortunately, it’s entirely customizable. Service support can span across IT service desk responsibilities, the clinical service desk, patient portal support, EHR application support, vaccine admin support, technical managed services, and more. Ambulatory care facilities can select some or all of a managed services provider’s capabilities, but leveraging any degree of their services can increase functionality and savings.
Technology is transforming healthcare at all levels, and whether managed internally or by a managed services provider, it must be handled by experienced individuals for everyone to benefit. And as ambulatory care becomes an increasingly more vital part of healthcare interoperability, facilities must decipher how to make optimizing technological assets a more prominent area of focus, and partnering with a managed services provider may just be the best path forward.