When looking to implement a new IT solution or upgrade a system, healthcare organizations need partners who can help them lead and navigate these projects. To help identify the companies who most consistently deliver implementation success, KLAS Research executes an annual Implementation Leadership Report.
For its 2020 Implementation Leadership Report, KLAS Research interviewed healthcare organizations that have completed both large and small Cerner, Epic and Meditech IT projects and inquired about their experience with vendors. These organizations scored their satisfaction with their implementation firms based on a 100-point scale.
We are pleased to announce that this year HCTec scored 95.6, placing the firm in the Top 5 (at No. 4) in the list of 25 providers!
Here’s what one client had to say:
“HCTec has been really exceptional, and that is why we use them. They give us very high-quality people who can come in and hit the ground running. When we ask HCTec for help, they respond quickly. We don’t have to do a lot of handholding. The fact that they can respond quickly helps us keep projects on track. If something unforeseen happens and we need more people, or if somebody leaves and we need to quickly fill the person’s slot, HCTec can help. That is very important in order to keep our projects on track.” —Vice president of IT
Each year, KLAS interviews thousands of healthcare professionals about the IT products and services their organizations use. These interviews are conducted using a standard quantitative evaluation, and the scores and commentary collected are used in reports like this one and shared online in real time so other providers and IT professionals can benefit from their peers’ experiences. KLAS has organized the responses into five customer experience pillars – loyalty, operations, services, relationship and value – so readers can easily review and compare the high-level performance differences.
At HCtec, our healthcare IT professionals are experts in the field of EMR and IT solutions. We deliver teams of all sizes tailored to fit the needs of our healthcare partners, from project-based to long-term solutions and everything in between. We customize our solutions to deliver highly rated KLAS results, providing an unparalleled offering to healthcare organizations, and we take pride in being flexible and easy to work with.
In addition to Implementation Leadership, HCTec is rated by KLAS in the categories of HIT Staffing, Partial IT Outsourcing and Go-Live Support. At the time of this 2020 Implementation Leadership report, HCTec is also highly rated for Go-Live Support.
Want to learn more?
We would love to tell you more about how we partner with healthcare organizations across the country to deliver the IT services and solutions they need, including IT staffing solutions (for full-time, part-time and consulting positions within clinical, technical and business IT departments), Help Desk and EMR application support services, and EMR implementation and go-live support. Reach out to us here.