BRENTWOOD, Tenn., Nov. 2, 2017 — HCTec, a leading provider of healthcare workforce solutions, was awarded today the College of Healthcare Information Management Executives (CHIME) Collaboration Award at the organization’s CHIME17 Fall CIO Forum. The award celebrates an innovative workforce solution that increased overall productivity and customer satisfaction, reduced employee turnover by 80 percent and saved $9.2 million to date in operating expenses, with an additional $10 million projected.
This award recognizes collaborative efforts and outcomes by CHIME Foundation firm HCTec and a member healthcare organization, Saint Luke’s Health System of Missouri. Like many healthcare systems that recently implemented a new electronic medical record (EMR) system, Saint Luke’s struggled with the challenge of simultaneously supporting and optimizing its EMR. Saint Luke’s collaborated with HCTec’s Managed Services division which provides 24-hour help desk and EMR support delivered by certified and highly-skilled U.S.-based staff in HCTec’s Atlanta and Nashville application support centers.
HCTec worked with Saint Luke’s to identify inefficiencies that required IT staff to manage projects that didn’t always suit their capabilities and interests, thus causing employee dissatisfaction and turnover. Together, the two organizations developed a strategy with two work streams—one at HCTec for general operations and daily support, and a second Saint Luke’s team for strategic IT planning and EMR optimization. This strategy categorizes tasks by purpose and streamlines task production to decrease distractions for Saint Luke’s internal IT staff.
"Delegating the daily management and associated support tasks of our EMR has enabled Saint Luke's IT team to become agile, flexible and efficient. This collaborative effort is a practical strategy for how health systems can partner with outside support to increase efficiency and ultimately deliver better patient outcomes."
Debe Gash, Saint Luke's Chief Information Officer
“We are honored to be a part of this award and to deliver these tangible cost and efficiency results to Saint Luke’s,” added HCTec Founder William Bartholomew, who received the award at the CHIME17 Fall CIO Forum.
HCTec CEO Bill Grana concluded, “Our Managed Services business delivers similar outcomes for healthcare organizations across the country that seek outstanding customer service in an intelligent support model. Results like we have seen at Saint Luke’s confirm our belief that this is the optimal method to support EMRs going forward.”
The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs) and other senior healthcare IT leaders. With more than 2,400 CIO members and over 150 healthcare IT vendors and professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate; exchange best practices; address professional development needs; and advocate the effective use of information management to improve the health and healthcare in the communities they serve. For more information, please visit CHIMEcentral.org.
HCTec is a leading provider of healthcare workforce solutions across the full range of clinical and business applications including ERP, technical services and revenue cycle initiatives to some of the largest healthcare networks in the U.S. HCTec provides the highly qualified on-demand human capital, strategy and innovative tools that hospitals need to thrive in an evolving landscape geared to support better patient outcomes. Based in Brentwood, Tennessee, HCTec is privately owned and operated by health care industry leaders and technology veterans.
About Saint Luke’s Health System
Saint Luke’s Health System includes 10 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, and more. Saint Luke’s Health System is a faith-based, not-for-profit, aligned health system committed to the highest levels of excellence in providing health care and health-related services in a caring environment. We are dedicated to enhancing the physical, mental, and spiritual health of the diverse communities we serve.
For more information about HCTec’s Managed Services offerings, please visit hctec.com.