Health IT solutions firm offers comprehensive support to health systems overwhelmed by vaccine distribution and administration
(Feb. 25, 2021) BRENTWOOD, Tenn. – HCTec, which delivers healthcare IT workforce solutions to more than 250 health and hospital systems across the U.S., today announced a new service providing comprehensive vaccine administration support for health systems.
The company’s solution provides people, technology and expertise to healthcare provider organizations of all sizes and types, helping them manage the massive undertaking of vaccine distribution and administration – from an influx of calls, emails and texts related to vaccine inquiries and scheduling, to the creation and management of patient portal accounts for hundreds of thousands of patients flooding into health systems for the vaccine.
“Since December, we’ve been in the trenches with health systems of all sizes that have been flooded with exponentially higher call volumes related to vaccine inquiries and overwhelmed with preparations for administration of COVID-19 vaccines,” said HCTec CEO Bill Grana. “The vaccine administration process is incredibly complex, and it was clear early on that health systems not only needed staffing support, but also a cohesive plan for communication, scheduling and follow-up. Many also need call center support to help handle the unprecedented call volumes they are receiving. HCTec is able to partner with provider organizations to help them manage all aspects of this process and adapt as their needs evolve.”
HCTec’s vaccine administration support solution provides large-scale, rapid deployment of the people and technology needed to support health systems administering vaccines. The company can be contracted on a month-to-month basis, providing flexibility for health systems to scale up or down quickly depending on demand. Specific benefits of the solution include rapid deployment of 24×7 managed agents providing service desk, scheduling and patient portal support; access to state-of-the-art contact center technology with advanced intelligent IVR capabilities; process development and coordination with clinical operations, IT, telecom and marketing teams; and ongoing, real-time reporting on key metrics to determine effectiveness.
More information about HCTec’s vaccine administration support solution can be found at www.hctec.com/solutions/covid-19-vaccine-support.
HCTec is a KLAS-rated leading provider of healthcare IT expertise and specialized talent needed to drive health systems. Since 2010, the company has worked with more than 250 healthcare organizations to implement, activate, and execute full spectrum projects and initiatives, including enterprise EMR adoption, system transitions, application support, help desk services and more. Through extensive experience and understanding of healthcare IT, HCTec helps hospitals enhance provider and patient capabilities, improve operations and reduce costs.