Resources

Case Studies

HCTec has a variety of case studies and white papers on the current state of the IT healthcare industry. Learn how this growing sector is developing further.

Leading Thoughts

HCTec contributes to open discussions about topics that affect the healthcare IT industry.

Press

HCTec periodically releases updates and information about changes in the industry, developments in our business, and success stories.

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March 22, 2024Leading Thoughts

Healthcare IT Support’s Role in Patient Care

In an era of rapid healthcare technology evolution, the strength of IT support determines patient care quality. HCTec's analysis reveals the indispensable balance between innovation and essential IT practices, emphasizing the strategic role of service desk support.

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March 15, 2024Leading Thoughts

Preparing Your IT Help Desk for the Future of Healthcare IT

Healthcare IT continues to evolve at a rapid pace, driven by technological advancements and the increasing focus on digital transformation from health system leadership. IT help desks play a crucial role in ensuring smooth operations.

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March 8, 2024Leading Thoughts

A Different Perspective on ROI: Part 1

The concept of Return on Interactions extends beyond the technical aspects of IT services to encompass the cultural and human dimensions within healthcare organizations. A provider that values positive interactions understands the importance of creating a supportive and adaptable organizational culture. This involves not only technical training but also fostering a mindset of continuous improvement and a commitment to the well-being of the healthcare professionals using the technology.

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March 1, 2024Leading Thoughts

Celebrating Women In Tech: Saving a Seat at the Table

When reflecting on our 15+ years of driving results within the healthcare IT industry, a key piece of our success, and one of our core values, is our people. However, it is no secret that men outnumber women in the IT industry as far as workforce makeup. Despite diversity’s critical role in delivering results, it is estimated that women account for only 28% of STEM employees in the United States (Women in Tech Network, 2024). As we move into March, which is recognized as Women’s History Month, we would like to take the time to spotlight a key piece of our workforce here at HCTec: our women in tech.

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February 23, 2024Leading Thoughts

How to Find the Right HIT Staffing Partner for Your FTE Needs

Learn all about sourcing success with our guide on finding the perfect HIT staffing partner for FTE needs. Explore strategic insights and best practices for seamless healthcare IT staffing.

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February 20, 2024Case Studies

Effective Epic Application Management and Epic Go-Live

In the early stages of their partnership, HCTec supported Adventist Health in small, but measurable ways (IT Consulting, Go-Live Projects, etc.). However, at the forefront of the health systems concerns was high attrition, a high competitive wage market. Adventist leaders soon realized that IT consulting was not enough – they needed a better solution.

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February 16, 2024Leading Thoughts

Why EHR Optimization Should be at the Top Of Your Priorities List

Staying up-to-trend with your EHR initiatives is not just a strategic choice but a necessity for organizations aspiring to deliver optimal patient care. In fact, in a recent survey conducted by Sage Growth, it was revealed that 60% of healthcare C-suites identified EHR optimization as their top technology initiative for the year. In addition, only 17% of the respondents strongly agreed that their EHR will adequately meet their future needs (Becker’s, 2024).

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February 9, 2024Leading Thoughts

EVALUATING AN IT SERVICES FIRM FOR YOUR EHR: PART TWO

As a next step, after you have evaluated all available vendors and their qualifications, it is time to make a vendor decision and begin the onboarding process. In this article, I’ll discuss the steps included in the onboarding process, and the key elements to establish for partnership success.

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February 2, 2024Leading Thoughts

Evaluating an IT Services Firm for Your EHR: Part One

As organizations begin their search for a new EHR partner, the evaluation process for choosing the right managed services vendor is critical to project success.

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January 30, 2024Case Studies

AltaMed Achieves Epic Gold Stars Level 9 Designation

AltaMed Vice President and Chief Information Officer, Ray Lowe, determined AltaMed could improve their usage rate of available features from their Epic EHR. However, he didn’t want to turn features on without any real value for their clinical practice. The features would need to enhance quality care for a complex patient population. His in-house IT team would need a partner to assist in this endeavor.

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January 26, 2024Leading Thoughts

Choosing The Right Implementation Quarterback

It’s NFL playoff season and regardless of who you’re rooting for, football fans can agree that the quarterback plays a critical role in the team’s overall execution and success. In 2018, our CEO published, “Who Is Your Implementation Quarterback?” encouraging health providers to consider the benefits of having a trusted Epic Go-Live partner.

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January 22, 2024Leading Thoughts

CEO Bill Grana On Justice Sandra Day O’Connor’s Important Message

Sandra Day O'Connor passed away on December 1, 2023. Her historic role as the first female U.S. Supreme Court Justice, serving from 1981 to 2006, left a lasting impact on the legal landscape in our country. At her memorial service, her son Jay shared a quote from a letter his mother had written to her children in 1987 not intended to be opened until the end of her life, "Our purpose in life is to help others along the way."

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January 19, 2024Leading Thoughts

Safeguarding Healthcare: The Perils of Social Engineering and the Vital Role of Healthcare IT Service Providers

In an era dominated by technological advancements, the healthcare industry is increasingly reliant on digital infrastructure to deliver efficient and effective patient care. However, with the benefits of technology come the risks, and one of the most insidious threats facing healthcare organizations today is social engineering.

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December 13, 2023Video Resource

What’s It Take to Achieve Epic Gold Stars Level 9?

At the 2023 CHiME Fall Forum in Phoenix, AZ, Ray Lowe, CIO at AltaMed, and Bill Lewkowski, Vice President of Strategic Client Services at HCTec, sat down with Healthcare IT Today's John Lynn to talk about what it takes to achieve 9 Epic Gold Stars.

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October 11, 2023Leading Thoughts

The future is now: Healthcare IT needs a rapid evolution

In January 2020, a group of colleagues and I attended a retreat at The Institute for the Future in Palo Alto, Calif., which provided valuable insights into what the healthcare delivery structure and industry could look like in the future. We were taught a method to envision the future by thinking ahead 30 or more years, and then to start mapping back to our present day, looking for signals that are indications to that future.

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August 24, 2023Industry News, Leading Thoughts

Help Desk Updates: Your Super Weapon to Boost Clinician Productivity

Historically, tech support in a hospital system or healthcare provider was viewed largely as a back-office function. Today, investment in quality support is highly strategic given the complexity of electronic health record systems...

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May 17, 2023Industry News, Leading Thoughts

The Case for Externalizing Aspects of Health System IT Operations

Historically, tech support in a hospital system or healthcare provider was viewed largely as a back-office function. Today, investment in quality support is highly strategic given the complexity of electronic health record systems...

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May 15, 2023Industry News, Press Releases

HCTec Announces Bill Lewkowski as New Vice President of Strategic Client Services

HCTec, an award-winning IT services firm serving diverse health systems and healthcare provider organizations, announced Mike Linville will assume the role of president of the company.

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March 2, 2023Industry News, Leading Thoughts

Is Poor Tech Support Losing You Patients, Revenue, and Reputation?

Historically, tech support in a hospital system or healthcare provider was viewed largely as a back-office function. Today, investment in quality support is highly strategic given the complexity of electronic health record systems...

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November 9, 2022Case Studies, Industry News, Leading Thoughts, Press Releases

HCTec Strengthens Leadership for Healthcare IT Transformation

HCTec, an award-winning IT services firm serving diverse health systems and healthcare provider organizations, announced Mike Linville will assume the role of president of the company.

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November 7, 2022Press Releases

Bill Grana’s Interview with HISTalk

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November 7, 2022Industry News, Leading Thoughts

Healthcare IT’s Key Role in Patient Experience

Patient-centered ecosystems have the potential to improve patient outcomes, but only when backed by a patient-centered IT team. Health IT professionals’ role in driving the patient experience begins with ...

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September 5, 2022Case Studies, Industry News, Leading Thoughts

HCTec’s Legacy EHR Support Enables Prisma Health’s Epic Transition

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June 21, 2022Industry News, Leading Thoughts

Embracing Health at Home – Key Strategies to Optimize Health Outcomes

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May 4, 2022Case Studies, Industry News, Leading Thoughts, Press Releases

IT Services Firm HCTec Expands Presence in Downtown Winston-Salem

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March 30, 2022Industry News, Leading Thoughts

Choosing a Managed Services Partner for EHR Support — Part 3

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March 1, 2022Leading Thoughts

A Renewed Appreciation for the Work Commute

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February 8, 2022Case Studies, Industry News, Leading Thoughts, Press Releases

HCTec’s Talon Healthy IT Services Ranked 2022 Best in KLAS for Partial IT Outsourcing

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December 21, 2021Leading Thoughts

Reflecting on the Past, Anticipating the Future

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December 20, 2021Industry News, Leading Thoughts

The EHR is (Still) Dead, But I’m Optimistic

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December 1, 2021Industry News, Leading Thoughts

Predicting the Future of Healthcare IT

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November 8, 2021COVID-19 Update, Leading Thoughts

State of Healthcare IT/EHR Staffing in a World with COVID-19

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November 1, 2021Industry News, Leading Thoughts

Managed Services for the Ambulatory Setting

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October 20, 2021Industry News, Leading Thoughts

The Internet Never Sleeps — Neither Should Your Portal Support Team

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September 28, 2021Case Studies, Industry News, Leading Thoughts, Press Releases

Key Perspectives on Virtual Care with HCTec and Qure4u

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September 28, 2021Case Studies, Industry News, Leading Thoughts

HCTec’s Patient Portal Support Solution Shines During Pandemic Relief Efforts

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September 25, 2021Case Studies, Industry News, Leading Thoughts

Ransomware Attack on Saturday Night

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September 3, 2021Case Studies, Industry News, Leading Thoughts

Contingency Plans Bridge the Gap with a Phone Technology Failure

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August 9, 2021Industry News, Leading Thoughts

Choosing a Managed Services Partner for EHR Support — Part 2

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July 19, 2021Case Studies, Industry News, Leading Thoughts

Adding Talent & Capabilities to HCTec

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July 12, 2021Case Studies, Industry News, Leading Thoughts, Press Releases

HCTec Acquires Talon Healthy IT Services

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May 26, 2021Industry News, Leading Thoughts

Choosing a Managed Services Partner for EHR Support — Part 1

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May 17, 2021Industry News, Leading Thoughts

The Rebound: Healthcare IT/EHR Staffing in a Post-Pandemic World

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May 11, 2021Leading Thoughts

The EHR Is Dead. Long Live the EHR.

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April 26, 2021Leading Thoughts

EHRs in Urgent Care Clinics

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March 9, 2021Case Studies, Industry News, Leading Thoughts

That’s Why We Do What We Do at HCTec

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March 1, 2021COVID-19 Update, Leading Thoughts

Making Vaccine Administration Manageable

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February 26, 2021COVID-19 Update, Press Releases

Resolving COVID-19 vaccine distribution challenges for health systems

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February 25, 2021Case Studies, Industry News, Leading Thoughts, Press Releases

HCTec Launches Vaccine Administration Support Service

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February 16, 2021COVID-19 Update, Leading Thoughts

COVID-Accelerated Trends Improve Consumer Experience Across Multiple Industries

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January 25, 2021COVID-19 Update, Industry News, Leading Thoughts

How Vaccine Administration Is Overwhelming Health Systems

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January 20, 2021Industry News, Leading Thoughts

New Year Reflections on Challenges, Growth and Opportunities Ahead

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November 18, 2020Industry News, Leading Thoughts

How a Strong Foundation Drives Excellence in Managed Services

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November 10, 2020Case Studies, Industry News, Leading Thoughts, Webinars

HCTec Hosts HSS for Virtual Health IT Coffee Break

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November 9, 2020Case Studies, Industry News, Leading Thoughts

HCTec Serves with Operation Stand Down Tennessee to Support Veterans

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November 3, 2020Case Studies, Industry News, Leading Thoughts, Press Releases

HCTec Recognized in Top 5 in KLAS 2020 Implementation Leadership Report

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October 21, 2020Industry News, Leading Thoughts

Not All Managed Services Providers are Created Equal

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September 24, 2020COVID-19 Update, Leading Thoughts, Press Releases

COVID-19’s Impact on Health IT and What’s Next

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September 8, 2020COVID-19 Update, Leading Thoughts

Employing IT’s Growing Needs in a COVID World

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August 26, 2020Leading Thoughts

Telehealth is here to stay. Now what?

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July 27, 2020Industry News, Leading Thoughts

Healthcare’s New Help Desk: A Modern Approach

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May 26, 2020COVID-19 Update

HITComm – A COVID-19 HIT Solutions Forum

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May 13, 2020Leading Thoughts

MyChart Support is a Necessity

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April 27, 2020COVID-19 Update, Leading Thoughts

Healthcare Crisis Underscores Strategic Importance of Strong IT Support

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March 30, 2020Case Studies, Industry News, Press Releases

HCTec Emergency Response Capabilities

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March 9, 2020COVID-19 Update, Press Releases

HCTec COVID-19 Update

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March 4, 2020Case Studies, Industry News, Press Releases

HCTec’s HIM Business Line Acquired by GHR

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January 23, 2020Case Studies, Industry News, Leading Thoughts, Press Releases

HCTec Announces Go-Live of 24/7 Support Desk Services for UI Health

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October 22, 2019Leading Thoughts

Leading Thoughts: What Will You Be Famous For?

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September 10, 2019Case Studies, Industry News, Press Releases

HCTec Announces Expansion of Operations in Hohenwald

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September 4, 2019Leading Thoughts

How an EHR Support Question Presents for Patient User Support

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August 14, 2019Industry News, Leading Thoughts

After the Fever Pitch, Prevent the “Helpless” Desk

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April 29, 2019Case Studies

St. Luke’s University Health Network

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February 15, 2019Leading Thoughts

What is Process Intelligence?

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February 7, 2019Industry News, Leading Thoughts

Have You Underestimated What It Takes to Support Today’s Modern EHRs?

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December 10, 2018Industry News, Leading Thoughts

Why a Physical Location is Critical for a Managed Services Offering

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November 29, 2018Industry News, Leading Thoughts

Executive Insights: Characteristics of a Trusted Partner

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November 26, 2018Industry News, Leading Thoughts

Executive Insights: Ongoing Data Security Challenges

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November 20, 2018Industry News, Leading Thoughts

Executive Insights: The Future of EHRs

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October 19, 2018Case Studies, Industry News, Leading Thoughts

How Training Optimization Reduces Costs While Improving Learner Experience

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October 16, 2018Industry News, Leading Thoughts, Press Releases

HCTec Welcomes New Senior Executives

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October 3, 2018Industry News, Leading Thoughts, Press Releases

HCTec Helps Modernize Veterans’ Electronic Health Records

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May 31, 2018Industry News, Leading Thoughts

Think Outside the Classroom

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May 29, 2018Industry News, Leading Thoughts, Press Releases

HCTec and Adventist Health Partner on EHR Support Solution

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May 21, 2018Industry News, Leading Thoughts

Why Automated Training Schedule Creation is a S.M.A.R.T. Idea

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May 17, 2018Industry News, Leading Thoughts

Five Steps to Optimize Your Training Strategy

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May 9, 2018Case Studies, Industry News, Leading Thoughts

Conducting ERP & Community Connect System Assessments To Ensure Information Security

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May 3, 2018Case Studies, Industry News, Leading Thoughts

Successfully Transitioning from Legacy EHR Systems

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April 23, 2018Industry News, Leading Thoughts

ERP: The Driving Force of Your Company

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March 23, 2018Industry News, Leading Thoughts

EHR Support and Optimization: How it Affects Your Bottom Line

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March 19, 2018Leading Thoughts

Best Practices in Project Management

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February 1, 2018Leading Thoughts

ERP Calling… Is This Line Secure?

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January 25, 2018Leading Thoughts

Who is your Implementation Quarterback?

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January 16, 2018Leading Thoughts

Death, Taxes and ACA Uncertainty

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January 5, 2018Leading Thoughts

Resolve to Optimize!

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December 12, 2017Leading Thoughts

Protect Clinical Infrastructure with These Easy-To-Make Changes

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December 6, 2017Leading Thoughts

What’s on your Holiday IT Wish List?

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November 20, 2017Leading Thoughts

The Spider Web of ERP Upgrades

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November 17, 2017Leading Thoughts

Cost Effectively Optimizing & Supporting Your EHR

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November 13, 2017Industry News, Leading Thoughts

The “Helpless” Desk

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November 2, 2017Leading Thoughts, Press Releases

Our CHIME Collaboration Award for Work with Saint Luke’s Health System

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October 26, 2017Leading Thoughts, Press Releases

HCTec Becomes Infor’s First Healthcare-Exclusive Alliance Partner

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October 25, 2017Industry News, Leading Thoughts

How Prepared is your IT Help Desk for the Future of Healthcare?

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September 21, 2017Leading Thoughts

Understanding the 4 Steps of Data Testing

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September 15, 2017Webinars

S.M.A.R.T. Training Webinar

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September 14, 2017Leading Thoughts

Understanding the 4 Steps of Data Validation

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September 12, 2017Webinars

EHR Support and Optimization Webinar

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August 2, 2017Industry News, Leading Thoughts

6 Keys to Accurate Healthcare Data Conversions

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July 24, 2017Industry News, Leading Thoughts

Enterprise Resource Planning & the Age of Networked Intelligence

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