Managed Services

Our team handles supporting your EHR so your IT team is freed to optimize it

HCTec’s help desk and application support team streamlines Tier I and Tier II support, saving you money and increasing your project hours.

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We know you are good at what you do—providing high quality, patient-centric care. We are good at what we do—providing cost-efficient EHR support services and expertise in patient portal support. EHR systems require a high level of ongoing support and continual enhancement. That level of support takes your highly skilled AMS IT talent away from the tasks they were hired to perform—optimizing your EHR.

HCTec Managed Services can get them back on task by operating as an extension of your IT department with certified and highly skilled associates delivering expert support. Our Atlanta and Nashville-based teams enable your AMS services staff to refocus on strategic projects, reduce work fragmentation and manage non-productive time. HCTec’s service level agreements and guaranteed rates allow your clinical staff to get the best quality service and avoid unexpected costs.

Want to learn more? Read to learn how we’ve helped Saint Luke’s Health System overcome the challenges of simultaneously optimizing and supporting their EHR or take a look at our Best Practices for Choosing a Managed Services Partner for EHR Support eBook.

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How We Work

Consulting Services

Our expert consultants and project leaders augment your staff in areas that are not your core competency or where resources are scarce. We leverage that expertise to bring you the industry’s best practices.

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Solution Services

With a focus exclusively on the healthcare space, we deploy specialized teams providing worry-free, end-to-end onsite project leadership and delivery.

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Managed Services

Our team acts as an extension of your healthcare network’s IT department, providing 24-hour Tier I and II support delivered by certified and highly skilled U.S.-based staff in our remote application support center.