Application Support

We know you are good at what you do – providing efficient, high quality, patient-focused care.We are good at what we do – providing efficient, leveraged and high quality client application services.

Providing Cost Efficiencies and Maintaining Support Quality

We aren’t just another vendor. HCTec wants to be your partner in the journey to the highest quality of patient care. Together, we make an unstoppable team.

The key benefits to HCTec’s Application Support team include elements of design, delivery, and dollars:

  • Internal team refocused on strategic demands
  • Issue correlation for identification of systemic issues
  • ITIL processes
  • Staffing shortages mitigated
  • Guaranteed SLA’s
  • Management of uncontrollable & controllable non-productive time
  • Representatives trained in customer service
  • Monthly service reviews
  • No fractional FTE’s
  • Insulated to market increases
  • Fixed monthly fee
  • No carrying costs to manage support volume fluctuations
  • Guaranteed rates for project augmentation

Let’s Talk About Managed Application Support

To learn more about our Managed application support services please contact us here.

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