TELEHEALTH SUPPORT FOR THE LONG TERM
Health systems’ abilities to support patient- and provider-facing technologies can significantly impact provider and patient satisfaction, outcomes, hospital credibility, return on investment of an EMR, health IT employee turnover, and more. HCTec understands the vital importance of providing quality support to both providers and patients.
Our telehealth support professionals:
- Provide 24-hour and provider- and patient-facing support
- Use insight and expertise to answer patient questions regarding appointment scheduling, data management, and patient portal support
- Are skilled in the nuances of providing patient support, issues with technology, making copays, and scheduling appointments
- Display necessary soft skills and an aptitude for customer service that is as important as their technical skills
We have dedicated teams that specialize in certain kinds of support, such as helping patients navigate a patient portal like Epic’s MyChart, as well as a reserve team vetted for their aptitude to provide urgent supplemental support for a range of issues.
To find out more information on telehealth services we can provide, fill out the Request More Information form and a representative will get in touch.