Talon Healthy IT Services

Managed Services Careers

JUMP-START YOUR HEALTHCARE IT CAREER.

Technology plays a vital role in healthcare transformation and requires people and expertise at a challenging level. The inevitable demands of application management and technical support often interfere with using in-house staff for the most high-value functions.

HCTec’s Managed Services supports healthcare organizations’ IT and application-related questions, incidents, requests, and maintenance tasks, as well as critical patient support needs. Our skilled IT service desk and application management service teams are trained on each client’s unique culture, best practices, and systems.
At HCTec, our Managed Services team members develop technical and client support skills they will use now and throughout their careers.

SERVICE DESK CAREERS

Healthcare technology is a rapidly growing field and a perfect launchpad for your IT or customer service career. Our Service Desk Support team delivers exceptional client experiences, providing 24/7 assistance for physicians, clinicians, and hospital staff. We help “keep the lights on” for our partners, offering fast, expert support for common hospital and patient IT challenges so their in-house IT teams can focus on vital projects and system improvements.

As an HCTec Service Desk employee, you will receive training on hospital technology, electronic medical records, client workflows, and the customer support skills needed for success. You’ll work with the latest technology and learn about healthcare systems across the nation.

APPLICATION SUPPORT CAREERS

Now that EHR use is universal, U.S. hospitals and health systems face significant system interoperability and optimization challenges. HCTec Application Support allows clients to focus in-house staff on critical priorities while we address daily needs.
Working alongside experienced colleagues trained on multiple platforms, including Epic, Cerner, and other EHRs, HCTec’s Application Support team members are valued for their expertise, provided with the latest technology, and encouraged to perform meaningful, flexible, and rewarding work.

HCTec’s Managed Services employees enjoy:

  • Fully comprehensive benefits package
  • Cross-training on multiple EHR platforms and client systems
  • Exposure to a variety of healthcare systems
  • Mentoring and Career Pathing
  • Paid Community Volunteer hours
  • Rewards and Recognition
  • Events and Celebrations

“I’ve had continuous training in my role that’s helped me to be successful. I have amazing colleagues who I can depend on.”
– HCTec Service Desk Analyst

“I love what I do. I receive feedback related to my performance. I am given the opportunity to broaden my knowledge base and achieve new certifications.”
– HCTec Application Coordinator

Two HCTec team members talking.

Managed Services Careers

All Opportunities

Epic Cadence Application Coordinator (Remote)

Apply now

**Must have Epic Cadence Certification**

Epic Referrals, ADT, and/or Prelude Certification Preferred


Job Details:

Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

Responsibilities:

Technical Support

  • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
  • Use expertise to create critical, technical documentation of service requests.

System Maintenance/Improvement

  • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
  • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
  • Develop and maintain detailed documentation on system configurations and technical components.
  • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

Client Support

  • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
  • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
  • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.
View Job Description

Epic Clinical Service Desk Analyst (Remote)

Apply now

POSITION SUMMARY:

The Clinical Service Desk Analyst is responsible for providing Tier 1 support to patients, physicians, and hospital staff for EHR-related hospital applications primarily focused on clinical software needs.

This is a full-time, remote position.

Experience:

·   1-year Epic clinical experience as end user, credentialed trainer, or other relevant clinical experience

·   2 years’ customer service experience

·   Relevant Epic Clinical software experience

·      Call center experience a plus

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.  

Routine Support (90%)

·      Provides 24/7/365 Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.

·      Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.

·      Utilizes customer service guidelines as outlined in HDI training.

·      Uses client provided knowledgebase and client specific procedures to resolve issues.

Continuing Education (10%)

·      Acquires and maintains a general and clinical knowledge of client and related software applications.

·      Attends professional development training as instructed.

·      Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.

·      Exhibits regular and reliable attendance.

·      Performs other duties as assigned.

Additional Information:

Customer Focus:

·      Position primarily serves external customers.

HIPAA:

·      Exhibits a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education:

·      High School Diploma, GED, or equivalent

·      2-year degree in a relevant health-care field or 4-year degree preferred; relevant healthcare/clinical support experience will be considered

Certifications & Licenses:

Valid State Drivers’ License preferred

Skills and Abilities:

Business Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Foundational Computer Skills -Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems - Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact - Decisions generally affect own job or assigned functional area.

Foundational Judgment - Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization - Prioritize assigned and routine tasks. Handle appropriately.

PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear;  taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

View Job Description

Epic Willow Application Coordinator (Remote)

Apply now

**Epic Willow Certification Required**

**Epic Willow Ambulatory, Willow Inventory, & Beacon Certification(s) Preferred**

**This is a full-time, W-2, remote position. 

Job Details:

Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications.

Responsibilities:

Technical Support

  • Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing.
  • Use expertise to create critical, technical documentation of service requests.

System Maintenance/Improvement

  • Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software.
  • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing.
  • Develop and maintain detailed documentation on system configurations and technical components.
  • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes.

Client Support 

  • Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs.
  • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions.
  • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.

About HCTec: 

HCTec provides award-winning services and solutions to hospitals in 45+ states, including academic medical centers, health systems, critical access hospitals, and ambulatory physician practices.

Award-winning best-in-KLAS managed services assists with routine IT needs such as service desk, patient portal support, EHR application support, desktop/server/network management and IT security.

HCTEC KEYS TO SUCCESS

  • Four Geographically Diverse / Redundant Service Centers
  • Domestic Operations
  • Exclusively Healthcare Provider Focused
  • Best-in-KLAS Managed Services
  • CHIME Collaboration Award Winner
  • SLA Backed Outcomes
  • 45+ States with HCTec Support Presence

HCTec’s solutions for meeting health IT staffing needs extend from filling individual staffing gaps to providing in-house project teams and remote, domestic IT support service. We make every partner’s IT challenges our own so that they are freed to focus on the bigger picture of improving outcomes and controlling healthcare costs.

We look forward to hearing how your skills line up with our mission!

View Job Description

Help Desk Analyst (Brentwood, TN)

Apply now

Do you have a technical/IT acumen? Have you worked at a service desk?

Are you passionate about customer service?

What is the work?

  • Supporting hospital clients with basic IT customer service (portal navigation, password inquiries, etc.)
  • Providing great service with a great attitude and using problem solving skills to quickly address issues

What is the shift?

  • Variety of shifts available (40 hour work weeks) Every other weekend and occasional holidays required. 

Qualifications

  • Basic technical competencies
  • Strong customer service
  • Contingent on passing background check & drug screen
  • Paid training provided
  • Must have reliable transportation to commute to the office

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Routine Support (90%)

  • Provide 24/7/365 Tier 1 support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
  • Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
  • Utilize customer service guidelines as outlined in HDI training.
  • Use client provided knowledge base and client specific procedures to resolve issues.

Continuing Education (10%)

  • Acquire and maintain a general knowledge of client and Epic applications.
  • Attend professional development training as appropriate.
  • Obtain necessary technology skills to perform common client specific first call resolution tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.
  • Regular and reliable attendance.
  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Position primarily serves external customers.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Less than 2 years

Certifications & Licenses: Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Foundational Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Foundational Communication -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Foundational Judgement -- Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization -- Prioritize assigned and routine tasks. Handle appropriately.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

View Job Description

IT Call Center Analyst II (Winston-salem, NC)

Apply now

MUST BE LOCAL TO Waukesha, WI or Winston-Salem, NC

Primarily responsible for supporting IT customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and Communication skills are a must and critical to the success of this role. 

ESSENTIAL RESPONSIBILITIES

·   Interact with customers to provide and process information in response to inquiries, concerns, and requests

·   Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

·   Deliver service and support to end-users, including via remote connection or over the Internet

·   Research required information using available resources

·   Follow standard processes and procedures

·   Accurately process and record call transactions using a computer and designated tracking software

·      Organize ideas and communicate oral messages appropriate to listeners and situations

·      Follow up and make scheduled call backs to customers where necessary

·      Stay current with system information, changes and update

·      Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system

·      Follows proper escalation procedures as defined by management

·      Ensure customers receive prompt, accurate and courteous service

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

·      Proper phone etiquette and effective listening skills

·      Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.

·      Knowledge of customer service principles and practices

·      Medical/clinical terminology is preferred, but not required

·      Must be able to sit for long periods of time

·      Position requires use of headset/microphone

·      Experience supporting software computer applications and equipment from a helpdesk environment

·      Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system

·      Experience with mobile device support (iPhone, Android, Windows Mobile)

·      Must be a team player and build good working relationships across all functions

·      Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus

·      Need to be flexible, adaptable, and possess creative problem-solving skills

·      5 years’ experience in the Information Technology field or 2 year Associates degree in IT or Healthcare Informatics or equivalent is required.

Additional

·      Social distancing in place, hand sanitizer and sanitation wipes located throughout office. Masks provided (if vaccinated, it is a choice to not wear a mask)

About HCTec: 

HCTec provides award-winning services and solutions to hospitals in 45+ states, including academic medical centers, health systems, critical access hospitals, and ambulatory physician practices.

Award-winning best-in-KLAS managed services assists with routine IT needs such as service desk, patient portal support, EHR application support, desktop/server/network management and IT security.

HCTEC KEYS TO SUCCESS

  • Four Geographically Diverse / Redundant Service Centers
  • Domestic Operations
  • Exclusively Healthcare Provider Focused
  • Best-in-KLAS Managed Services
  • CHIME Collaboration Award Winner
  • SLA Backed Outcomes
  • 45+ States with HCTec Support Presence

HCTec’s solutions for meeting health IT staffing needs extend from filling individual staffing gaps to providing in-house project teams and remote, domestic IT support service. We make every partner’s IT challenges our own so that they are freed to focus on the bigger picture of improving outcomes and controlling healthcare costs.

We look forward to hearing how your skills line up with our mission!

View Job Description

IT Call Center Analyst II (Waukesha, WI)

Apply now

MUST BE LOCAL TO Waukesha, WI or Winston-Salem, NC

Primarily responsible for supporting IT customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and Communication skills are a must and critical to the success of this role. 

ESSENTIAL RESPONSIBILITIES

·   Interact with customers to provide and process information in response to inquiries, concerns, and requests

·   Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

·   Deliver service and support to end-users, including via remote connection or over the Internet

·   Research required information using available resources

·   Follow standard processes and procedures

·   Accurately process and record call transactions using a computer and designated tracking software

·      Organize ideas and communicate oral messages appropriate to listeners and situations

·      Follow up and make scheduled call backs to customers where necessary

·      Stay current with system information, changes and update

·      Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system

·      Follows proper escalation procedures as defined by management

·      Ensure customers receive prompt, accurate and courteous service

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

·      Proper phone etiquette and effective listening skills

·      Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.

·      Knowledge of customer service principles and practices

·      Medical/clinical terminology is preferred, but not required

·      Must be able to sit for long periods of time

·      Position requires use of headset/microphone

·      Experience supporting software computer applications and equipment from a helpdesk environment

·      Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system

·      Experience with mobile device support (iPhone, Android, Windows Mobile)

·      Must be a team player and build good working relationships across all functions

·      Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus

·      Need to be flexible, adaptable, and possess creative problem-solving skills

·      5 years’ experience in the Information Technology field or 2 year Associates degree in IT or Healthcare Informatics or equivalent is required.

Additional

·      Social distancing in place, hand sanitizer and sanitation wipes located throughout office. Masks provided (if vaccinated, it is a choice to not wear a mask)

View Job Description

MyChart/Healthcare IT Call Center Analyst I (Winston-salem, NC)

Apply now

MUST BE LOCAL TO Waukesha, WI or Winston-Salem, NC

Primarily responsible for supporting IT customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and Communication skills are a must and critical to the success of this role. 

ESSENTIAL RESPONSIBILITIES

·   Interact with customers to provide and process information in response to inquiries, concerns, and requests

·   Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

·   Deliver service and support to end-users, including via remote connection or over the Internet

·      Research required information using available resources

·      Follow standard processes and procedures

·      Accurately process and record call transactions using a computer and designated tracking software

·      Organize ideas and communicate oral messages appropriate to listeners and situations

·      Follow up and make scheduled call backs to customers where necessary

·      Stay current with system information, changes and update

·      Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system

·      Follows proper escalation procedures as defined by management

·      Ensure customers receive prompt, accurate and courteous service

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

·      Proper phone etiquette and effective listening skills

·      Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.

·      Knowledge of customer service principles and practices

·      Medical/clinical terminology is preferred, but not required

·      Must be able to sit for long periods of time

·      Position requires use of headset/microphone

·      Experience supporting software computer applications and equipment from a helpdesk environment

·      Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system

·      Experience with mobile device support (iPhone, Android, Windows Mobile)

·      Must be a team player and build good working relationships across all functions

·      Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus

·      Need to be flexible, adaptable, and possess creative problem-solving skills

·      1 - 5 years’ experience in the Information Technology field or 2 year Associates degree in IT or Healthcare Informatics or equivalent is required.

Additional

·      Social distancing in place, hand sanitizer and sanitation wipes located throughout office. Masks provided (if vaccinated, it is a choice to not wear a mask)

View Job Description

MyChart/Healthcare IT Call Center Analyst I (Waukesha, WI)

Apply now

MUST BE LOCAL TO Waukesha, WI or Winston-Salem, NC

Primarily responsible for supporting IT customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and Communication skills are a must and critical to the success of this role. 

ESSENTIAL RESPONSIBILITIES

·   Interact with customers to provide and process information in response to inquiries, concerns, and requests

·   Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

·   Deliver service and support to end-users, including via remote connection or over the Internet

·   Research required information using available resources

·      Follow standard processes and procedures

·      Accurately process and record call transactions using a computer and designated tracking software

·      Organize ideas and communicate oral messages appropriate to listeners and situations

·      Follow up and make scheduled call backs to customers where necessary

·      Stay current with system information, changes and update

·      Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system

·      Follows proper escalation procedures as defined by management

·      Ensure customers receive prompt, accurate and courteous service

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

·      Proper phone etiquette and effective listening skills

·      Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.

·      Knowledge of customer service principles and practices

·      Medical/clinical terminology is preferred, but not required

·      Must be able to sit for long periods of time

·      Position requires use of headset/microphone

·      Experience supporting software computer applications and equipment from a helpdesk environment

·      Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system

·      Experience with mobile device support (iPhone, Android, Windows Mobile)

·      Must be a team player and build good working relationships across all functions

·      Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus

·      Need to be flexible, adaptable, and possess creative problem-solving skills

·      1 - 5 years’ experience in the Information Technology field or 2 year Associates degree in IT or Healthcare Informatics or equivalent is required.

Additional

·      Social distancing in place, hand sanitizer and sanitation wipes located throughout office. Masks provided (if vaccinated, it is a choice to not wear a mask)

View Job Description

Service Desk Analyst (Hohenwald, TN)

Apply now

Do you have a technical/IT acumen? Have you worked at a service desk?

Are you passionate about customer service?

What is the work?

  • Supporting hospital clients with basic IT customer service (portal navigation, password inquiries, etc.)
  • Providing great service with a great attitude and using problem solving skills to quickly address issues

What is the shift?

  • Variety of shifts available (40 hour work weeks) Every other weekend and occasional holidays required. 

Qualifications

  • Basic technical competencies
  • Strong customer service
  • Contingent on passing background check & drug screen
  • Paid training provided
  • Must have reliable transportation to commute to the office

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Routine Support (90%)

  • Provide 24/7/365 Tier 1 support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
  • Triage end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
  • Utilize customer service guidelines as outlined in HDI training.
  • Use client provided knowledge base and client specific procedures to resolve issues.

Continuing Education (10%)

  • Acquire and maintain a general knowledge of client and Epic applications.
  • Attend professional development training as appropriate.
  • Obtain necessary technology skills to perform common client specific first call resolution tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.
  • Regular and reliable attendance.
  • Perform other duties as assigned.

Additional Information:

Customer Focus:

  • Position primarily serves external customers.

HIPAA:

  • Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Corporate Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma, GED, or equivalent

Experience: Less than 2 years

Certifications & Licenses: Valid State Drivers’ License

Skills and Abilities:

Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Foundational Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.

Foundational Communication -- Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Foundational Judgement -- Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.

Foundational Planning / Organization -- Prioritize assigned and routine tasks. Handle appropriately.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift, push, pull and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer.  Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air.

About HCTec: 

HCTec provides award-winning services and solutions to hospitals in 45+ states, including academic medical centers, health systems, critical access hospitals, and ambulatory physician practices.

Award-winning best-in-KLAS managed services assists with routine IT needs such as service desk, patient portal support, EHR application support, desktop/server/network management and IT security.

HCTEC KEYS TO SUCCESS

  • Four Geographically Diverse / Redundant Service Centers
  • Domestic Operations
  • Exclusively Healthcare Provider Focused
  • Best-in-KLAS Managed Services
  • CHIME Collaboration Award Winner
  • SLA Backed Outcomes
  • 45+ States with HCTec Support Presence

HCTec’s solutions for meeting health IT staffing needs extend from filling individual staffing gaps to providing in-house project teams and remote, domestic IT support service. We make every partner’s IT challenges our own so that they are freed to focus on the bigger picture of improving outcomes and controlling healthcare costs.

We look forward to hearing how your skills line up with our mission!

View Job Description

Upload Resume

  • Accepted file types: doc, pdf, docx, Max. file size: 200 MB.
    Please ensure that your resume is in PDF, DOC or DOCX format - any other file formats could result in an error.
  • This field is for validation purposes and should be left unchanged.
HCI 100 Logo

The Healthcare Informatics 100

Customer Rated, KLAS Reviewed

Nashville Business Journal logo

One of Nashville's Largest Health Care IT Companies

Nashville Business Journal logo

One of Nashville's Largest Privately Held Companies

BestInKLAS22