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Healthcare IT Application Management Services

Our Managed Services offering launched in 2016 with the goal of helping our clients to do more with their EHRs. Fast forward to today, and we have been recognized as a CHIME award-winning application management service provider and 100+ hospitals rely on our team daily for everything from routine support to full management of their EHRs.

Our team of 125+ experienced EHR analysts acts as an extension of our clients’ application teams, assisting with the ongoing management of their Epic and Cerner EHRs, plus multiple third-party applications.

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Incident Management and
Break Fix Resolution
Service Request Completion
Application
Maintenance Tasks
Minor-to-Major
Version Upgrades
Project-Basis Work

Award-Winning Support
for EHR Applications

Our analysts are 100% based in the United States. On average, they have over nine years working with EHRs (Epic, Cerner, MEDITECH) and are all full-time W-2 employees — not on our consultant roster. Our team has 150+ Epic certifications and 90+ professional designations, such as RN, RHIA, PharmD, and MBA. Most of our analysts have prior experience working within the hospital departments for their respective EHR applications.

Exceptional EHR
Service Delivery

Managing the Epic EHR can be challenging for many IT organizations as Clinical Informaticists and Application Analysts must balance their workload between engaging directly with clinicians and end-users to identify workflow optimizations and enhancements as well as completing projects based on organizational strategic and tactical goals.

Comprehensive Application Management
Support, 24x7x365

Our robust Service Level Agreements (SLAs) exceed industry standards and put our fees at risk for performance. You can be assured of a timely response and resolution to your IT issues and requests. Our per client application management teams follow finely-tuned operating processes to handle your needs efficiently, while maintaining a high level of user satisfaction. Some of our SLAs include:

  • Ticket Acknowledgement
  • Incident Resolution Timeframe
  • Incident Update Frequency
  • Request Fulfillment Timeframe
  • Customer Satisfaction
doctor at work
100+
Hospitals
Served Daily
125+
Experienced
EHR Analyts
100%
US Based
Analysts
24x7x365
Support
150+
Epic
Certifications
90+
Professional
Designations
Explore our other Managed Services Solutions
Technical Managed Services
HCTec offers you the resources of an enterprise-level healthcare IT department at a fraction of the cost, ensuring that your systems always operate at peak performance.
IT Service Desk
This is a cost-effective, reliable alternative to in-house IT support. Our IT Service Desk offers 24x7x365, HIPAA-secure support for your operations.
Clinical Service Desk
Our clinical service desk provides support for EHR-related inquiries for your staff.
Patient Portal Service Desk
This is your ideal solution for helping patients with tech issues. HCTec’s patient portal support uses U.S.-based centers will remove the stress of walking patients through their tech issues with your patient-facing platforms.
Case Study
Case Study

To standardize medical records across its various facilities and practices, Prisma Health selected Epic as its primary EHR. However, Prisma hospitals in Columbia and Tuomey, South Carolina, were using Cerner and MEDITECH in addition to multiple ambulatory systems and third-party applications. Migrating to a new EHR would require the full commitment of Prisma’s IT staff, so they needed a partner to help run the legacy systems in the interim.

HCTec provided full application management on a 24x7x365 basis for the 85 legacy applications, which included the Cerner and MEDITECH EHRs. Read more to lean how HCTec helped Prisma Health.

Additional Solutions
IT STAFFING SOLUTIONS

We can deliver short or long-term client project support needs, like EHR implementations and upgrades, training and Go-Lives. Our expertise also includes full-time staffing needs, with direct hire capabilities that address the burden of candidate screening through our deep database of professionals with specialized healthcare IT skills and experience.

EXPLORE OUR IT STAFFING SOLUTIONS
Professional Services

Our clients can choose to source the entire delivery of IT projects to HCTec. When additional resources are needed, we provide our clients with experienced, industry-leading professional services. Our areas of professional services expertise include EHR optimization, legacy EHR support, technology and infrastructure deployments, training and at-the-elbow go-live support. This includes extensive experience with systems such as Epic, Cerner, McKesson, Meditech, Allscripts, NextGen, GE and more.

LEARN MORE ABOUT OUR IT PROFESSIONAL SERVICES
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