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Managed Healthcare Services

Whether its Application Management, Clinical Service Desk, Patient Portal Support, IT Service Desk, Technical Managed Services or additional service needs, our managed services are customized to address the unique challenges of your organization. We partner with you to become a seamless part of your overall IT organization so your internal IT teams can work on priority projects to focus on strategic objectives and innovation.

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Expertise and
Specialized Knowledge
ENHANCED FOCUS ON
CORE COMPETENCIES
COST PREDICTABILITY
AND SAVINGS
SCALABILITY
AND FLEXIBILITY
PROACTIVE SUPPORT
ASSIST 100+ HEALTH
SYSTEMS DAILY

Dedicated Managed IT
Support and Solutions

 

We have proven results and experience that show using HCTec managed services for essential IT functions allows you to better meet the demands of your organization. Realized benefits you can expect include:

  • Greater focus on strategic objectives and innovation
  • Improve IT employee retention and satisfaction
  • Predictable and efficient costs
  • Increase service quality and end user satisfaction
  • Remove burden of managing human capital lifecycle

Elastic Delivery Approach

Leverage our expertise and scale to manage costs when work volumes vary, enhance operational efficiency, and ensure a secure and reliable technological infrastructure. We flex our delivery teams up or down as needed, ensuring you can adapt to changing circumstances without significant disruptions or costly infrastructure changes.

Enhance Patient Care through Managed Services

We become an extension of your IT organization — assuming the same role and responsibilities as your in-house team. Our 600+ FTE delivery teams have worked with clients of all sizes. From large multi-hospital health systems to community hospitals as well as ambulatory physician groups, we support a diverse client base has provided our delivery teams with invaluable lessons learned that will benefit you.

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Extensive Managed HIT Capabilities

We invested millions in advanced technology, specialized tools, physical state-of-the-art secure geographically redundant service centers, and expert HIT professionals to deliver award-winning healthcare managed services. All our teams are 100% U.S. based, avoiding any concerns relating to communication or cultural differences while protecting your PHI and intellectual property.

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600+
US Based
Employees
125+
Epic Certified
Application Analysts
8,000
DESKTOPS
MANAGED
12,000
APPLICATION TASKS
RESOLVED
40,000
MONTHLY EPIC
& CERNER CALLS
1000+
DEVICES
MANAGED
Explore Services
Application Managed Services
Our CHIME Award-winning Application Support team can alleviate the strain on your existing IT staff while increasing efficiency by assuming the responsibility for support tasks.
Technical Managed Services
HCTec offers you the resources of an enterprise-level healthcare IT department at a fraction of the cost, ensuring that your systems always operate at peak performance.
IT Service Desk
This is a cost-effective, reliable alternative to in-house IT support. Our IT Service Desk offers 24x7x365, HIPAA-secure support for your operations.
Clinical Service Desk
Our clinical service desk provides clinician EMR support at the point of care.
Patient Portal Support
Improve patient engagement with 24/7 U.S.-based support, alleviating stress while navigating the patient portal.
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Case Study
Case Study

SLUHN acquired three healthcare facilities, all of which had a legacy EHR software package. The leadership at SLUHN faced a common dilemma—hire consultants to complete the transition to the new EHR system (Epic) at the new facilities or use their internal IT team for the project.

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Additional Solutions
IT STAFFING SOLUTIONS

We can deliver short or long-term client project support needs, like EHR implementations and upgrades, training and Go-Lives. Our expertise also includes full-time staffing needs, with direct hire capabilities that address the burden of candidate screening through our deep database of professionals with specialized healthcare IT skills and experience.

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Professional Services

Our clients can choose to source the entire delivery of IT projects to HCTec. When additional resources are needed, we provide our clients with experienced, industry-leading professional services. Our areas of professional services expertise include EHR optimization, legacy EHR support, technology and infrastructure deployments, training and at-the-elbow go-live support. This includes extensive experience with systems such as Epic, Cerner, McKesson, Meditech, Allscripts, NextGen, GE and more.

LEARN MORE ABOUT OUR IT PROFESSIONAL SERVICES
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